Account Opening/Customer On-boarding Automation
Industry - Leading Banking Services
Implementation Time - Within 12 WEEKS *
Key Challenges
Our client was seeing a rapid increase in the customer requests through various support channels for opening new bank accounts which are processed by the employee manually.
Some of the key challenges were:
- Multiple teams are involved in the human and performing manual processing of data
- Leading to time delays in completing the opening/on-boarding process
- Chances of losing the new customers were high
- Complex multiple data sources are manually correlated
- In the process, employees had to interact with various back-office software
Our Solution
We deployed an RPA bot to automate the whole account opening/onboarding process of new customer's request details which was received through a chatbot support channel.
- Chatbot self-service support channel is activated
- Now chatbot starts interacting with the customers and gets the necessary details that are required for the opening/onboarding process
- Then it passes all received data to the RPA bot
- Bot reads and extracts necessary data
- Bot also interacts with several multiple-banking systems and validates the data.
- Bot the creates the new account automatically and sends its details to the client
- Also, performs existing accounts checks
Automation Benefits
After automating the process, the impact was significant. Our client was able to retain its existing customers and also started gaining new ones.
- Processing time was reduced
- Improvement in the quality of services
- Operational expenses were significantly reduced
- Customer experience was enhanced
- Process quality was also improved without any errors
- 100% customer satisfaction
