<br><div><br></div><div><div><font size="4" face="georgia">In 2023, the unexpected rise of Artificial Intelligence (AI) became a focal point for HR managers. Looking ahead to 2024, ChatGPT (Openai) and similar technologies will remain pivotal in HR discussions. However, it's essential to recognize that AI is just one aspect. Beyond this technological shift, numerous other developments and trends in human resources management are reshaping the landscape. Explore the top HR trends that will define 2024.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>HR Trend 1. AI Automation Solutions</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">In the landscape of Human Resources (HR) in 2024, one of the prominent and transformative trends revolves around the integration of artificial intelligence (AI). The advent of widely accessible AI, presented by tools such as the ChatGPT chatbot, has driven AI into the mainstream discourse. OpenAI's AI technologies, like ChatGPT, are proving invaluable assets for HR departments, seamlessly assisting in tasks ranging from crafting compelling job advertisements to facilitating communication with applicants and managing internal messages.</font></div><div><font size="4" face="georgia">The influence of AI is steadily saturating various parts of HR responsibilities, providing robust support in recruitment processes, enabling personnel development initiatives, and supporting overall employee productivity. While it's acknowledged that not every software currently labeled as AI genuinely incorporates artificial intelligence, the trajectory indicates that AI solutions to become integral components of HR functions shortly.</font></div><div><font size="4" face="georgia">However, amidst the ongoing discourse on the role of AI in HR, it's crucial to recognize that a significant portion of HR departments, particularly in smaller companies, has yet to embrace even fundamental digitalization practices. Rather than immediately delving into the realm of <a href="https://www.featsystems.com/what-is-ai" title="AI solutions" target="_blank"><b>AI solutions</b></a>, these companies are advised to prioritize the digitization and <a href="https://www.featsystems.com/rpa-human-resource" title="Automation HR Processes" target="_blank"><b>automation of basic HR processes</b></a>. This foundational step enhances time efficiency for HR managers, allowing them to strategically guide HR departments, laying the groundwork for subsequent technological advancements.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">HR Trend 2. Data-Driven HR</b></font></h2><div><font face="georgia" size="4"><br></font></div><div><font size="4" face="georgia">Leveraging data as a cornerstone for decision-making introduces a critical element of objectivity to discussions, making it the preferred and increasingly prevalent choice. In the realm of Human Resources (HR), managers are recognizing the power of data in articulating concerns more effectively to top-level executives. This strategic use of data becomes particularly crucial given that many HR issues often fall into the realm of "soft" topics when viewed by decision-makers steering the company.</font></div><div><font size="4" face="georgia">The ability of HR managers to showcase substantial evidence, such as departments grappling with unprecedented sickness levels due to overwork, resulting in incomplete essential tasks, provides compelling grounds for advocating investments in new hires. This shift towards data-driven advocacy underscores the growing importance of both people analytics and HR analytics as key trends in the development of human resources strategies.</font></div><div><font size="4" face="georgia">However, a significant challenge arises in the practical implementation of these analytics trends, as the requisite information is often available but the evaluation process proves time-consuming. Recognizing this hurdle, HR managers are increasingly turning to the digitization of their HR processes. By embracing digital tools, managers empower themselves with the capability to input essential data seamlessly into software systems and efficiently analyze it using appropriate functions. This not only streamlines the decision-making process but also enhances the precision and depth of insights derived from the data, thereby shaping more informed and impactful HR strategies.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>HR Trend 3. Employee Contentment</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">The New Work movement has spurred a paradigm shift in how companies prioritize their employees, extending far beyond the initial goals of achieving work-life balance and flexible work arrangements. In the evolving landscape of contemporary Human Resources (HR), there is a noticeable and increasing emphasis on enhancing employee contentment by delving into multifaceted aspects. Beyond conventional concerns, this modern approach encompasses a holistic view that includes addressing mental health, integrating sports into the workplace, and cultivating environments that actively promote overall health and well-being.</font></div><div><font size="4" face="georgia">The broadening focus on employee satisfaction and well-being signifies a transformative wave within the HR sector, influencing not only how companies manage their workforce but also reshaping the entire dynamics of the contemporary work environment. This holistic perspective acknowledges that employee happiness and fulfillment are interconnected with various facets of their lives, necessitating a comprehensive and adaptable approach to HR practices. As organizations embrace these shifts, they are not only fostering healthier, more engaged workplaces but also contributing to a transformative evolution in the way work is perceived and experienced.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>HR Trend 4. HR Role in Decision-Making</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">The bedrock of enduringly successful companies lies in the satisfaction of their employees. As we look ahead, a pivotal concern for Human Resources (HR) is positioning HR managers as integral contributors to high-level company decision-making. Given that HR managers possess unparalleled insights into the most critical element of any organization—the people within it—their expertise is paramount. In an era marked by talent shortages and competition for skilled workers, the imperative to retain and nurture employees takes center stage.</font></div><div><font size="4" face="georgia">The proactive involvement of HR in corporate decision-making becomes a strategic imperative. By actively engaging in company-level decisions and advocating for the interests of employees, HR not only contributes to a more inclusive decision-making process but also plays a crucial role in enhancing employee satisfaction. In this symbiotic relationship, where HR champions the workforce's needs, the result is a positive impact on employee retention and development. Recognizing the significance of employee satisfaction as a linchpin for long-term success, companies stand to gain not just from attracting top talent but also from fostering a workplace culture that promotes loyalty and sustained growth.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>HR Trend 5. Building a Culture of Inclusion</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">In 2024, workplace diversity is emerging as a prominent trend in human resources. Both employees and job seekers now prioritize environments where colleagues have the freedom to develop unhindered. Embracing diversity is crucial for attracting new talent and plays a pivotal role in employer branding within HR management. Employers are increasingly recognizing the enhanced skill set that comes with a diverse team, providing a wealth of varied expertise compared to a homogeneous workforce.</font></div><div><font size="4" face="georgia">Equality and inclusion are foundational elements in fostering diversity. HR managers, in particular, require elevated soft skills and tact to establish inclusive structures, avoiding disadvantages while compensating for any challenges. A diverse workforce encompasses various factors, making it a multifaceted and essential aspect of modern organizational success.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">2024 will witness a scope of influences ranging from contemporary personnel development issues to cutting-edge digital HR trends and transformative megatrends. The evolution of HR work will be driven by a fusion of technical innovations, societal shifts, and organizational transformations. These multifaceted developments, spanning from the micro-level to revolutionary shifts, collectively define the diverse and dynamic HR topics that will shape the future.</font></div></div><div><br></div><div><br></div>

In 2024, HR trends will be shaped by a blend of technical innovations, societal changes, and organizational transformations.

Top 5 HR Trends for the Year Ahead (2024) | Featsystems

Navigating Change: Top 5 HR Trends for the Year Ahead (2024)

<br><div><br></div><div><div><font size="4" face="georgia">In the current landscape of business, marked by endless transformation and escalating difficulties, Chief Financial Officers (CFOs) assume an irreplaceable role in steering a company toward economic success. Navigating through the constant flux and growing complexities prompts a critical question: How can one sustain efficient and proactive operations amid these dynamic challenges?</font></div><div><font size="4" face="georgia">The solution to this lies in the adoption of <b><a href="https://www.featsystems.com/blog/50040" title="IDP" target="_blank">Intelligent Document Processing (IDP)</a> </b>growing technology that empowers CFOs not only to optimize their financial processes but also to elevate operational efficiency and enhance overall competitiveness. This transformative technology catalyzes financial streamlining, allowing CFOs to navigate the complexities of the modern business environment.</font></div><div><font size="4" face="georgia">This blog post delves into the reasons that support the rise of intelligent document processing as an indispensable tool for finance managers. By exploring advantages, CFOs can gain insights into how IDP can be leveraged to their advantage, contributing significantly to the financial health and competitive standing of their organizations.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>What is IDP and what delves into its working Process?</b></font></h2><div><font size="4" face="georgia">Before delving into the advantages offered by intelligent document processing, it is imperative to develop a comprehensive understanding of the intricacies of this technology. In concise terms, IDP represents a highly sophisticated technological framework that integrates a diverse array of Artificial Intelligence (AI) components, such as Machine Learning (ML), Natural Language Processing (NLP), and Optical Character Recognition (OCR). This integration is designed to facilitate the automated processing and interpretation of unstructured data within documents.</font></div><div><font size="4" face="georgia">The operational sequence of IDP involves several sequential steps: Firstly, data needs to be generated and relayed to the software. Subsequently, the software automatically engages in the analysis, classification, and extraction of data based on the specific information contained within the documents. Special algorithms are then employed to scrutinize the extracted data, ensuring a high level of accuracy. The fact of this complex process results in the delivery of well-organized and validated data, ready for utilization in subsequent tasks. This systematic approach not only enhances efficiency but also lays the groundwork for harnessing the full potential of intelligent document processing in diverse applications.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Key reasons benefit: Why IDP should prioritized in finance?</b></font></h2><div><font size="4" face="georgia">The adoption of AI-supported automation for processing tasks presents a diverse array of advantages, particularly within the financial sector. Upon prioritizing an Intelligent Document Processing (IDP) solution in your business operations, a spectrum of improvements becomes accessible, providing your enterprise with the following key benefits:</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">&nbsp; <b>1. Minimized Error Occurrence</b></font></div><div><font size="4" face="georgia">&nbsp; &nbsp; &nbsp;Intelligent document processing employs cutting-edge technologies like AI and machine learning to decrease the likelihood of human errors during manual data entry. Through automated document capture and processing, data is not only captured with greater precision but is also validated in real-time. This heightened precision enhances data integrity, a crucial factor for ensuring precise financial reporting, conducting thorough business analyses, and making well-informed strategic decisions.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">&nbsp; <b>2. Reduction in processing times</b></font></div><div><font size="4" face="georgia">&nbsp; &nbsp; &nbsp;IDP brings about a notable reduction in processing times by automating manual tasks, thereby accelerating the overall document processing workflow. This automation effectively eliminates bottlenecks, resulting in shorter processing times and an expedited pace for various business processes. Moreover, with the time freed up from routine tasks, employees can redirect their efforts towards more demanding responsibilities. This not only boosts overall productivity but also enhances overall efficiency, allowing resources to be utilized more effectively.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">&nbsp;<b> 3. Reduction in costs</b></font></div><div><font size="4" face="georgia">&nbsp; &nbsp; &nbsp;The implementation of automated document processes leads to a reduction in costs associated with manual data entry, error corrections, and the manual verification of information. By eliminating these manual tasks, a company can realize substantial cost savings. Additionally, the time saved through automation contributes to improved overall profitability. This dual impact of cost reduction and increased efficiency not only streamlines financial expenditures but also positively influences the company's bottom line, fostering a more financially sustainable operational model.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">&nbsp; <b>4. Streamlined decision-making</b></font></div><div><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; Streamlined decision-making is facilitated through the use of IDP, as it enables rapid and precise access to business data by automatically processing documents and providing real-time information. This capability allows decision-makers to swiftly access pertinent information, empowering them to make well-informed decisions promptly. This agility in decision-making is crucial for enhancing the competitiveness and overall agility of the company, as it ensures that key stakeholders have timely access to critical data, ultimately contributing to more effective and responsive strategic choices.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">&nbsp;<b> 5. Enhanced customer satisfaction</b></font></div><div><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; Enhanced customer satisfaction is a direct outcome of intelligent document processing, which enhances both the speed and quality of service through expedited processes and diminished error rates. The processing customer inquiries, orders, and complaints translates to quicker resolution and fulfilment. This accelerated responsiveness contributes to heightened customer satisfaction, fostering a stronger sense of loyalty among customers. Ultimately, the improved efficiency and accuracy in handling customer interactions contribute significantly to the overall positive experience, reinforcing the bond between the company and its customer base.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">&nbsp; <b>6. Enhanced collaboration</b></font></div><div><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; Enhanced collaboration across various departments is facilitated by IDP. The automation and digitization of processes establish a seamless exchange of information and documents among different organizational units. This not only streamlines communication but also promotes collaboration within the company. With the ability to swiftly access relevant information crucial to their tasks, employees are empowered to engage in more effective collaboration. This improved flow of information contributes to a more cohesive and interconnected work environment, fostering teamwork and ensuring that departments can efficiently work together toward common objectives.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">&nbsp; <b>7. Ensuring data&nbsp;</b></font><span style="font-family: georgia; font-size: large;"><b>security and compliance</b></span></div><div><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; Ensuring data security and compliance with regulations is of utmost importance, and IDP addresses these concerns effectively. By incorporating advanced security mechanisms, IDP safeguards sensitive company data. Simultaneously, the automated document processing capabilities of IDP contribute to meeting legal and industry compliance requirements. This dual functionality serves to minimize the risk of sanctions and reputational damage for the company, while concurrently reinforcing trust among stakeholders. In essence, IDP serves as a comprehensive solution for secure compliance management, providing a robust framework for protecting data integrity and adhering to regulatory standards.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">In short</b></font></h2><div><font size="4" face="georgia">Leveraging the power of artificial intelligence intelligent document processing solutions not only ensures swifter, more precise, and cost-effective outcomes but also empowers companies to fortify and sustain their competitive standing.</font></div><div><font size="4" face="georgia">Positioned as a provider of IDP solutions, we extend our support to CFOs and various decision-makers across diverse industries, offering access to our AI-based platform. Our extensive expertise and experience enable our AI to adeptly handle a spectrum of document types, including scanned or photographed documents, email attachments, financial records, and customer inquiries. With seamless integration into existing processes and a high degree of customization tailored to individual needs.</font></div><div><font size="4" face="georgia">The overarching objective is to expedite document processing from days to seconds, revolutionizing the efficiency of organizational workflows. With a commitment to innovation and precision, IDP solution stands as a catalyst for transformative advancements in document management.</font></div></div><div><br></div>

Integrating AI-driven automation, especially in finance, offers a diverse range of advantages. Prioritizing an Intelligent Document Processing (IDP) solution unlocks various improvements, providing key benefits to your enterprise.

Finance CFOs should prioritize Intelligent Document Processing IDP | Featsystems

Intelligent Finance: Why CFOs Should Prioritize Intelligent Document Processing in Today's Landscape?

<br><div><br></div><div><br></div><div><div><font face="georgia" size="4">UiPath unveiled its <a href="https://www.uipath.com/blog/product-and-updates/top-ai-announcements-from-uipath-forward-vi" title="Autopilot AI" target="_blank"><b>Autopilot AI capabilities</b></a> during the Forward VI event held in Las Vegas. With a single click, UiPath Autopilot can transform paper documents into automation-powered applications, enabling digital transformation for enterprises. This significant announcement extended Autopilot integration to all of UiPath's platform components, encompassing Studio, Assistant, Apps, mining, and Test suite. UiPath's autopilot feature will combine generative AI, specialized AI, and automation to empower users at all levels with AI support.&nbsp;This blog centers around its application across all&nbsp;</font><span style="font-family: georgia; font-size: large;">components</span><span style="font-family: georgia; font-size: large;">.</span></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Autopilot for UiPath Studio &amp; Apps</b></font></h2><div><font size="4" face="georgia">For developers, there's Autopilot for UiPath Studio, which autonomously generates workflows, code, and expressions using natural language. Additionally, Autopilot for UiPath Apps creates applications, including interfaces like input forms, from text, documents, and images.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Autopilot for Test Suite</b></font></h2><div><font size="4" face="georgia">Testers benefit from Autopilot for Test Suite, which automatically generates tests and test code from requirements and comments. It also provides valuable insights from test execution results.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Autopilot for UiPath Process Mining&nbsp;</b></font></h2><div><font size="4" face="georgia">Analysts can utilize Autopilot for UiPath Process Mining to conduct natural language analysis, apply filters, generate summaries, and create dashboards. It also automatically generates queries from text and applies analytical filters, including UiPath Communications Mining.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Autopilot for UiPath Assistant</b></font></h2><div><font size="4" face="georgia">Business users can access Autopilot for UiPath Assistant, enabling them to communicate in natural language for automation suggestions or to create new automation. This eliminates time-consuming daily tasks through AI. Clipboard AI is also available for efficient data copy-pasting, even for users without specialized AI skills. All UiPath products harness the power of generative AI to comprehend text, documents, and images, enhancing daily work efficiency for many.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Autopilot for UiPath Communications Mining</b></font></h2><div><font size="4" face="georgia">UiPath Communications Mining utilizes natural language processing to analyze texts such as emails and automate tasks. It can classify emails related to orders, recognize order numbers, product IDs, and quantities, and calculate positive and negative scores from email content. Additionally, it can register information in ERP systems and compose reply emails based on email content.</font></div><div><br></div><h2><font face="georgia" size="5"><b style="">Autopilot for UiPath IDP</b></font></h2><div><font size="4" face="georgia">Intelligent Document Processing (IDP) has been enhanced with specialized AI and generative AI, offering Generative Classification for speedy document categorization and Generative Extraction for extracting specific information from documents and messages.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Advanced Add-on</b></font></h2><div><font size="4" face="georgia">Uipath also added the UiPath AI Trust Layer at the FORWARD VI event.</font></div><div><font size="4" face="georgia">UiPath AI Trust Layer focuses on enhancing trust, transparency, and control for responsible AI by improving data security, access control, and more.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">The innovative generative AI collaboration connector seamlessly integrates with a diverse array of globally popular third-party AI generators. This versatile integration encompasses a wide range of capabilities, including text generation, summarization, chatbots, language translation, image recognition, and text extraction from images. By harnessing these capabilities, business operations are poised for significant enhancement, ultimately culminating in the complete automation of processes.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Uipath added specialized AI training programs and certification pathways to the Academy platform. It will enable a broad and varied workforce to acquire the pivotal skills necessary to excel in the practical realms of automation and AI projects, meeting the surging demand for these proficiencies within the ever-evolving landscape of digital transformation.</font></div></div><div><br></div>

At Forward VI, UiPath broadened Autopilot integration across all its platform components, merging generative AI, specialized AI, and automation to empower users at every level with AI assistance.

Uipath Autopilot now integrates across all platform components | Featsytsems

Uipath Autopilot now integrates across all platform components 

<br><div><br></div><div><br></div><div><br></div><div><div><font size="4" face="georgia">Retailers' hurdles due to a string of supply chain problems like not enough trucks and factories closing. Plus, the world is getting more complicated, prices are going up a lot, and money isn't worth as much. To make it through and do well, retail and other industries have to use more hyper-intelligent automation solutions than they ever did before.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Data Exchange Challenges Between Dealers and Manufacturers</b></font></h2><div><font size="4" face="georgia">In the uncertain economic climate, retailers and consumer goods manufacturers need to enhance collaboration within their organizations and with suppliers and partners. This involves gathering data from customer touchpoints, analyzing real-time consumer demand, and making intelligent decisions to optimize marketing and share insights with supply chain partners. Manufacturers and logistics partners must also provide data to support pricing decisions at the point of sale. However, real-time data exchange is challenging due to continuous data streams and fluctuating costs. Human processing speed is insufficient for making timely decisions.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Managing rising customer expectations</b></font></h2><div><font size="4" face="georgia">Establishing personalized connections between retailers and customers is crucial for spotting trends early and driving demand through well-matched promotions. Meeting the rising expectations and evolving needs of today's shoppers poses a major obstacle for contemporary retailers. With online shopping at an all-time high, including home grocery deliveries, the key to customer satisfaction lies in anticipating their wishes and delivering precisely when they desire it.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Product development suffers from silo processes</b></font></h2><div><font size="4" face="georgia">Creating and launching new products is a complex process involving collaboration across various departments like research and development, manufacturing, and marketing. Historically, these departments stored data separately, leading to manual data transfers. This makes identifying the right audience, analyzing product tests, and gathering customer feedback for new products exceptionally challenging.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Hyper-intelligent automation: a necessary paradigm shift</b></font></h2><div><font size="4" face="georgia">In high-volume, low-margin trading, real-time integration of credit, returns, and fraud decisions is essential for profitability in a volatile economy. To tackle these challenges, experts like Gartner suggest shifting to<a href="https://www.featsystems.com" title="Feat HYper-intelligent automation" target="_blank"><b> hyper-intelligent automation</b></a>. It allows fast development and deployment of AI models for better decision-making and real-time response through automated workflows. It streamlines existing systems and tools, eliminating the need for extensive system replacements.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Digital twins facilitate supply chain modelling</b></font></h2><div><font size="4" face="georgia">While solution intelligently automates both linear and non-linear workflows across internal systems and partner services. This automation, driven by business rules and predictive models, empowers traders to automate even intricate scenarios. It also enables the creation of digital twins for supply chains, enhancing performance, efficiency, inventory management, and reducing capital investment. It simplifies complex supply and demand planning processes.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Real-World Applications of Hyper-intelligent Automation for the Retail Sector</b></font></h2><div><font size="4" face="georgia">In the retail sector, and similar industries, AI technologies wield the power to enhance workflows sustainably. The integration of hyper-intelligent automation, specifically, has the potential to revolutionize retail operations by eliminating the need for manual, repetitive tasks, thereby ensuring a seamless customer experience. This transformative approach not only enhances efficiency but also equips retailers with a distinctive edge in the competitive landscape.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Optimized Demand Forecasting</b></font></h2><div><font size="4" face="georgia">Data holds immense power for businesses, but its value hinges on accuracy and timeliness. Automation plays a crucial role in predicting consumer demand. With robust AI algorithms and embedded machine learning (ML), it can efficiently gather, analyze, and leverage extensive customer data, yielding actionable insights for merchants. Predictive analytics, drawing from current and historical customer data, identifies demand patterns and anticipates future trends, facilitating adaptable processes and enhancing the customer experience.</font></div><div><font size="4" face="georgia">Intelligent automation tools not only predict trends from experience but also provide reasonably precise demand estimates by incorporating economic and demographic data. The more diverse data sources used for analysis, the better the results in demand planning, ensuring the right product quantities reach the correct delivery points. ML-powered demand forecasting also bolsters resilience in handling supply chain disruptions.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font size="5"><b><font face="georgia"><br></font><font face="georgia">Optimal store planning</font></b></font></h2><div><font size="4" face="georgia">An intelligently designed store offers distinct competitive advantages. Hyper-intelligent automation extends beyond simplifying customer needs and demand forecasting. It empowers retailers to tailor store layouts for optimal efficiency and impact. Through automation, retailers gain real-time insights into daily store visitors, their purchases, and product preferences. Armed with this data, they can refine their business strategies. Aisles can be customized based on customer demographics and shopping behaviors to guide customer flow and potentially drive them toward higher-value products. Each branch's store design can thus be personalized to suit customer preferences.</font></div><div><font size="4" face="georgia">Automation revolutionizes every facet of the store experience. It encompasses comprehensive product information displays, real-time barcode-linked shelf inventory control, and cashier-less self-checkout setups. IoT sensors on shelves, image processing systems, and robotic inventory replenishment ensure swift restocking as products are picked.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Applicable product development</b></font></h2><div><font size="4" face="georgia">To foster successful product development, a collaborative, cross-departmental strategy is essential. Intelligent Automation serves as the key to dismantling the often-isolated data storage systems that divide these departments, facilitating seamless data sharing across the board. Moreover, the labor-intensive task of manual data labelling at the onset of product development finds a more efficient solution through machine learning data labelling.</font></div><div><font size="4" face="georgia">The incorporation of hyper-intelligent automation solutions further simplifies the process of pinpointing the ideal target audience for a product, conducting a variety of product tests, and gathering and assessing real-time feedback from consumers experimenting with new offerings. This comprehensive approach ensures a well-informed and agile product development cycle.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Final Thoughts</b></font></h2><div><font size="4" face="georgia">Hyper-intelligent automation plays a crucial role in delivering what customers desire in their preferred way. It's not just a one-time effort but a continuous strategy to automate tasks that enhance the shopping experience. For buyers and procurement experts it provides an excellent chance to cut down on supply chain issues and marketing hassles, allowing them to focus on understanding and fulfilling customer needs more efficiently.</font></div></div><div><br></div>

Unlock retail success with Hyper-Intelligent Automation solutions from Featsytems. Streamline operations, boost efficiency, and conquer retail hurdles. Learn more!

Retail Overcoming Hurdles via Hyper-intelligent Automation | Featsystems

Transforming Retail Landscape: Overcoming Diverse Hurdles via Hyper-intelligent Automation

<font size="4" face="georgia"><br></font><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><div><h2 style="margin-top:0cm"><font face="georgia" size="5"><strong style=""><span style="line-height: 107%; color: rgb(14, 16, 26);">What is Test Automation?</span></strong><span style="line-height: 107%; color: rgb(14, 16, 26);"><o:p></o:p></span></font></h2>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Test
automation is a sophisticated technological approach that involves the
automatic execution of tests for software applications. Its primary objective
is to expedite the testing procedures while maintaining a high degree of
consistency and reliability. This is achieved through the utilization of
specialized software tools that are capable of generating and executing test
scripts, all while closely observing the behavior of applications without any
manual intervention.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Test
automation aims to enhance the overall efficiency and accuracy of the testing
process. It achieves this by enabling more frequent testing cycles,
facilitating early detection of issues, and expediting their resolution.
Moreover, one of its significant advantages lies in its capacity to replace
time-consuming and resource-intensive manual tests, leading to substantial cost
reductions in the testing phase of software development.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Test
automation is a pivotal component in modern software development, offering a
systematic and efficient approach to ensure that software applications meet
their performance and functionality requirements consistently and
cost-effectively.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0cm"><font face="georgia"><b style=""><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="5">SAP test automation:
challenges and solutions</font></span></b><span style="font-size: large; line-height: 107%; color: rgb(14, 16, 26);"><o:p></o:p></span></font></h2>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">In SAP, test
automation covers user interfaces, integrations, performance, and regression
testing, offering benefits like enhanced coverage, accuracy, and efficiency.
Yet, there are accompanying challenges to consider:<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<ul style="margin-top:0cm" type="disc">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><font size="4" face="georgia"><strong>SAP Complexity:&nbsp;</strong>SAP
     applications are intricate, featuring numerous functions and integration
     points, demanding deep business process and database knowledge, which can
     complicate comprehensive test script creation.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><font size="4" face="georgia"><strong>Integration Challenges:&nbsp;</strong>SAP's role in
     a diverse IT landscape requires custom test scripts tailored to a
     company's specific needs and integration points.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><font size="4" face="georgia"><strong>Production Impact:</strong>&nbsp;Some
     automation tools require SAP access for testing, potentially affecting
     users and productivity; testing in separate or configured environments can
     mitigate this.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><font size="4" face="georgia"><strong>Time Constraints:&nbsp;</strong>SAP projects
     frequently have strict timelines, underscoring the importance of efficient
     test execution.<o:p></o:p></font></li>
</ul>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0cm"><font face="georgia"><b style=""><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="5">Streamlining SAP Test
Processes Using UiPath</font></span></b><span style="font-size: large; line-height: 107%; color: rgb(14, 16, 26);"><o:p></o:p></span></font></h2>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">UiPath
stands out as a prominent Robotic Process Automation (RPA) platform, empowering
organizations to design automated workflows that mimic human actions. This
versatile tool extends its utility to the realm of automating tests for<a href="https://www.sap.com/india" title="SAP" target="_blank"> SAP
applications and software</a>. Within this context, UiPath serves as the
orchestrator for executing meticulously crafted test scripts, a function
carried out by UiPath robots.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">One of the
standout advantages of employing UiPath for SAP test automation is its
remarkable user-friendliness. This means that even individuals without
extensive technical expertise can readily create and implement test scripts.
Unlike many other complex automation platforms, UiPath simplifies the process,
making it accessible to a broader range of users. This accessibility
accelerates the development of test automation strategies and minimizes the
learning curve for teams.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Additionally,
<b><a href="https://www.uipath.com/" title="Uipath " target="_blank">UiPath</a></b> offers an array of built-in diagnostic and logging capabilities. These
features play a pivotal role in facilitating efficient troubleshooting and
error identification within test scripts. When issues arise during the
automation process, UiPath's built-in tools empower users to quickly pinpoint
the root causes of errors and expedite their resolution. This not only saves
time but also ensures that the testing process remains robust and reliable.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">.<o:p></o:p></font></span></p>

<ul style="margin-top:0cm" type="disc">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l3 level1 lfo2;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Functional Testing: </b>UiPath
     enables automated functional testing in SAP environments by crafting test
     cases that assess specific SAP system functions, such as order creation,
     order processing, or generating delivery notes.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l3 level1 lfo2;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Integration Testing</b>: Integration
     testing involves crafting test cases to validate the seamless integration
     of SAP systems with external systems or applications. This encompasses
     tasks like data import from external systems into SAP or data export from
     SAP to external systems.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l3 level1 lfo2;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Load Testing:</b> Load
     testing in SAP applications involves designing test cases to assess the
     system's performance under heavy loads, ensuring stability even with a
     high number of users.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l3 level1 lfo2;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Regression Testing:</b> UiPath can
     perform SAP system regression testing to validate that software changes
     haven't adversely affected system behavior.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l3 level1 lfo2;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>User Testing: </b>UiPath
     facilitates user testing in SAP, with test cases evaluating system
     behavior from a user's viewpoint to ensure its intuitive and
     user-friendly.<o:p></o:p></font></li>
</ul>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><b><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></b></p>

<h2 style="margin-top:0cm"><font face="georgia"><strong style=""><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="5">Automated SAP application test cases using UiPath</font></span></strong><span style="font-size: large; line-height: 107%; color: rgb(14, 16, 26);"><o:p></o:p></span></font></h2>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Creating
test cases for SAP applications using UiPath typically involves UiPath test
developers manually crafting test scripts within the UiPath Studio and
subsequently running these scripts through UiPath robots.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">When
developing test cases for SAP applications with UiPath, adhering to best
practices is essential.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">&nbsp; &nbsp; &nbsp;1)<b> Identifying
the Course for Testing Excellence:</b></span></strong><span style="color: rgb(14, 16, 26);">&nbsp;The initial phase entails identifying the functions and
requirements slated for testing, setting the foundation before plunging into
test script development.<o:p></o:p></span></font></p>

<p style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">&nbsp; &nbsp; &nbsp;2) <b>Strategizing
Testing Prowess:</b></span></strong><span style="color: rgb(14, 16, 26);"><b>&nbsp;</b>Following
this, a comprehensive testing strategy takes shape, outlining the 'how' and
'which' of test types to be conducted.<o:p></o:p></span></font></p>

<p style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">&nbsp; &nbsp; &nbsp;3) <b>Scripting
Development:</b></span></strong><span style="color: rgb(14, 16, 26);"><b>&nbsp;</b>Once
the testing strategy is done, the creative process of developing lucid,
all-encompassing test scripts commences, prioritizing clarity,
comprehensibility, and coverage of pertinent functions and requirements.<o:p></o:p></span></font></p>

<p style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">&nbsp; &nbsp; 4) <b>Test
Execution:</b></span></strong><span style="color: rgb(14, 16, 26);">&nbsp;With
test scripts ready to roll, UiPath robots’ step into the spotlight,
orchestrating automated test executions. Regular testing routines are pivotal
in upholding the vitality of SAP applications.<o:p></o:p></span></font></p>

<p style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">&nbsp; &nbsp; 5) <b>Error
Management:</b></span></strong><span style="color: rgb(14, 16, 26);"><b>&nbsp;</b>After
each testing cycle, meticulous error logging and resolution come to the
forefront. UiPath's embedded troubleshooting and logging capabilities
streamline the process, facilitating swift identification and rectification of
script-related glitches.<o:p></o:p></span></font></p>

<h2 style="margin-top:0cm"><b><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></b></h2>

<h2 style="margin-top:0cm"><font face="georgia"><b style=""><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="5">Integration of UiPath into
the testing process</font></span></b><span style="font-size: large; line-height: 107%; color: rgb(14, 16, 26);"><o:p></o:p></span></font></h2>

<ul style="margin-top:0cm" type="disc">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l0 level1 lfo3;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>UiPath as a Test Automation
     Hub: </b>UiPath functions as a core component, executing test scripts and
     recording outcomes.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l0 level1 lfo3;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Integration with ALM:</b> UiPath
     seamlessly integrates with ALM tools like JIRA, where UiPath Robots carry
     out tests, and results are logged.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l0 level1 lfo3;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>CI/CD Automation:</b> UiPath aids
     in CI/CD by automating tests during software changes.<o:p></o:p></font></li>
</ul>

<h2 style="margin-top:0cm"><b><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></b></h2>

<h2 style="margin-top:0cm"><font face="georgia"><span style="line-height: 107%; color: rgb(14, 16, 26);"><b style=""><font size="5">Overview of SAP Test Automation
Advantages</font></b></span><span style="font-size: large; line-height: 107%; color: rgb(14, 16, 26);"><o:p></o:p></span></font></h2>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<ul style="margin-top:0cm" type="disc">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l2 level1 lfo4;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Time Efficiency: </b>UiPath test
     automation accelerates testing, replacing time-consuming manual processes.
     <o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l2 level1 lfo4;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Reliability:</b> UiPath
     automation maintains testing consistency and reliability through automated
     script execution.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l2 level1 lfo4;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Enhanced Quality: </b>Frequent
     automated testing improves software quality, facilitating quick error
     detection and resolution.<o:p></o:p></font></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l2 level1 lfo4;tab-stops:list 36.0pt"><font size="4" face="georgia"><b>Cost Reduction:</b> UiPath test
     automation cuts testing costs by replacing resource-intensive manual
     methods.<o:p></o:p></font></li>
</ul>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Overall,
test automation in SAP with UiPath offers the opportunity to accelerate the
testing process and improve the quality of the software.&nbsp;<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin:0cm"><b><span style="color: rgb(14, 16, 26);"><font face="georgia" size="5"><b style="">Final
Verdict</b></font></span></b></h2>

<p><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Automated testing is a vital
component of quality assurance, significantly enhancing software quality like
SAP while streamlining the testing process. Integrating an RPA tool such as
UiPath with test automation simplifies the process, leading to time and cost
savings, along with improved test consistency and reliability. These benefits
come with their unique challenges, which can be effectively overcome when
addressed proactively.<o:p></o:p></font></span></p>

<p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">The key to
successful SAP test automation lies in the careful selection of automation
tools, a well-defined testing process, and a skilled team. To achieve optimal
results, it's crucial to incorporate both manual and automated tests within the
testing process. This holistic approach ensures comprehensive and reliable
testing outcomes.</font><span style="font-size: 14pt;"><o:p></o:p></span></span></p><p style="margin:0cm"><span style="font-size:14.0pt;color:#0E101A"><br></span></p></div>

Incorporating UiPath into SAP test automation streamlines the procedure, resulting in time and cost reductions, while also enhancing the consistency and dependability of tests.

Leveraging UiPath for SAP Test Automation | Featsystems

Leveraging UiPath for SAP Test Automation

<br><div><br></div><div><br></div><div><div><font size="4" face="georgia">In our rapidly evolving, tech-driven world, robots or software bots and artificial intelligence (AI) have seamlessly woven themselves into the fabric of our daily work routines. While some individuals have eagerly embraced these innovations, others remain hesitant, even fearful, about their presence in the workforce. This post aims to illustrate the myriad ways in which the collaboration between humans and bots can enhance and elevate our professional landscapes.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>1) Embracing a Fresh Perspective on Teamwork</b></font></h2><div><font size="4" face="georgia">As automation and AI tools continue to gain traction, it's important to dispel the notion that robots are here to displace human workers. In reality, the goal is to harness the complementary abilities of both people and machines to enhance productivity, efficiency, and creativity. Robots are ideally suited to tackle repetitive, time-consuming tasks, allowing humans to focus their energies on strategic and imaginative endeavors.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>2) Embracing Automation for a Break from Monotony</b></font></h2><div><font size="4" face="georgia">Collaborating with (the RPA) <a href="https://www.featsystems.com/what-is-rpa" title="Robotic Process Automation software bots" target="_blank"><b>Robotic Process Automation software bot</b></a> offers employees a chance to break free from tedious, monotonous repetitive tasks. This newfound freedom not only grants them additional time but also boosts their energy for engaging in creative and demanding work. By entrusting robots with effort, individuals can unlock their full potential and devote their attention to crafting innovative solutions.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">3) Pioneering Career Horizons through AI and Robotics</b></font></h2><div><font size="4" face="georgia">The integration of AI and robots paves the way for fresh job prospects and career pathways. Employees now have the chance to hone their skills in domains like data analysis, AI innovation, and process refinement. Rather than dreading job displacement, we should seize this chance to equip ourselves for novel roles and embrace forthcoming challenges.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">4) Irreplaceable Human Touch: Skills and Emotional Intelligence</b></font></h2><div><font size="4" face="georgia">While robots excel in speed and precision, they can't replicate the uniquely human qualities of creativity, emotional intelligence, and interpersonal communication. The capacity to generate innovative ideas, tackle intricate challenges, and cultivate meaningful relationships are domains where humans continue to stand unrivaled.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">5) Elevating Collaborative Success: Ongoing Learning and Development</b></font></h2><div><font size="4" face="georgia">For fruitful human-robot collaboration, employees must undergo consistent education and retraining. Corporations should commit to empowering their workforce with the aptitude and knowledge required to effectively harness AI tools and robots. This investment not only reduces uncertainty but also nurtures confidence in this revolutionary technology.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">In Closing: Embracing a Synergetic Future</b></font></h2><div><font size="4" face="georgia">The prospect of collaborating with robots and AI tools presents us with an avenue to elevate productivity and creativity. Rather than succumbing to apprehension in the face of advancing technology, we should wholeheartedly embrace it as a gateway to enhance our work methodologies and venture into uncharted career domains. The future of work hinges on the harmonious partnership between humans and machines, enabling us to capitalize on our unique strengths and attain superior outcomes through this dynamic synergy.</font></div></div><div><br></div><div><br></div>

 This blog post seeks to demonstrate the diverse ways in which the collaboration between humans and bots can enrich and elevate our professional environments.

Synergy in Action: Top 5 Reasons for Human-Bots Collaboration | Featsystems

Synergy in Action: Top 5 Reasons for Human-Bots Collaboration

<br><div><div><br></div><div><br></div><div><font size="4" face="georgia">What's the link between <a href="https://www.featsystems.com/what-is-ai" title="Artificial Intelligence" target="_blank">Artificial Intelligence (AI)</a>, Machine Learning (ML), Business Process Management&nbsp;(BPM), <a href="https://www.featsystems.com/what-is-ocr" title="OCR" target="_blank">Optical Character Recognition (OCR)</a>, and <b><a href="https://www.featsystems.com/what-is-rpa" title="Robotic Process Automation" target="_blank">Robotic Process Automation (RPA)</a></b>? When you blend these technologies, you get what's called hyper-intelligent automation. In the realm of thriving e-commerce, hyper-intelligent acts as the solution to various challenges. It's like a key that unlocks opportunities for online sellers to stay updated and competitive in their industry. Experts anticipate a noteworthy rise in automation solutions use in 2023. This tech allows e-commerce businesses to make the most of data generated by automated digital tasks. They can then analyze this data to gain valuable insights.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Embrace Customer-Centricity</b></font></h2><div><font size="4" face="georgia">E-commerce ensures nonstop sales, operating 24/7, every day of the year. From promoting to engaging and completing transactions, it's all in the digital realm. A well-crafted online store involves more than just website setup and design. It encompasses follow-up emails, special discount codes, weekly reminders of deals, and mobile notifications to help customers keep the company's brand and products in mind. While it's especially important for smaller businesses, which benefit from enhanced consumer access and lowered cost barriers, there's a common thread that binds all companies beyond just saving space and personnel expenses: the customer and their support. For customers, e-commerce means convenience, time saved, less physical strain, and improved access to products. From an entrepreneur's perspective, tapping into the customer's connected device allows reaching them wherever they are. This trajectory positions e-commerce as the prevailing retail model in the times ahead.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>No Worries about Expansion</b></font></h2><div><font size="4" face="georgia">&nbsp;Expansion is a familiar challenge that many companies grapple with. Their response often involves bringing in more staff to tackle issues like rising demands, increased complexity, and repetitive daily tasks. However, this isn't always the most effective fix. Instead of solely pursuing more customers and orders, e-commerce vendors are on the lookout for ways to ease the heavy workload on their teams and create breathing room. Amid the usual e-commerce concerns like payment systems, online marketing, digital branding, platform strategies, platform features, and engaging content, there's one crucial aspect that often goes unnoticed. Logistics is an underrated element, as is the competitive landscape in e-retail, where speed and efficient delivery hold the key.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Streamline and Simplify Repetitive Tasks&nbsp;</b></font></h2><div><font size="4" face="georgia">Streamlining time efficiency might seem straightforward in theory, but those immersed in the workforce understand that making practical use of software robots to manage online platforms for selling and shopping, along with various inventory-related data, is no walk in the park. Beyond control, these bots undertake a wide spectrum of functions and operations. For instance, automation tools can take the reins of tasks like search engine optimization or analyzing specific target audiences. Hyper-intelligent automation doesn't just boost team productivity and alleviate their workload. It has the potential to connect entire processes across different work segments through intelligent and swift automation, precisely when required. These automation tools hold immense promise in simplifying routine, frequently monotonous tasks—think customer service, handling returns, or generating online shop content—while learning from users' past choices. Especially noteworthy are AI and ML tools that emulate human thinking and actions in decision-making, serving as intelligent systems that respond to website users' actions and feedback. By accelerating processes and instating seamless workflows within a company through e-commerce automation, human intervention can either be eliminated or significantly minimized, responding effectively to user input and feedback.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>A Win-Win for Everyone&nbsp;</b></font></h2><div><font size="4" face="georgia">When you delve into the captivating realm of automation, hyper-automation emerges as a source of delight for all, ranging from the marketing guru to the visual merchandiser. This dynamic isn't just about eliminating repetitive tasks or streamlining processes; it's a force that drives comprehensive analysis, automation, and optimization. It's about leveraging insights to make informed decisions, whether it's monitoring sales, customer interactions, inventory levels, or spotting trends. Questions like which products are dwindling, potential breakout hits among new product lines, or the areas lagging and the reasons why find their answers through the predictive prowess of AI-driven tools. For the visual merchandiser entrenched in these intricacies’ day in and day out, hyper-automation serves as a multi-faceted ally, aiding in devising strategies, setting parameters, and achieving objectives. Should they choose, the robot can even take the reins of these tasks. But it doesn't stop there. Everyday functions such as sales, tracking inventory, managing shipping and products, crafting offers, negotiating contracts, or even the automatic restocking of low-inventory items gain newfound efficiency through automation. The marketing team enters the picture with marketing automation, enhancing personalization of promotions, products, and pricing, and elevating customer service through data-driven insights and its inherent value. The potential extends even to negotiation and the automated replenishment of low-stock items. Ultimately, automation transforms the landscape, empowering the marketing department to tailor promotions, products, and prices while refining customer service using the treasure trove of collected data and its meaningful insights.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Build or buy robots yourself?</b></font></h2><div><font size="4" face="georgia">For those skeptical about automation, a drawback remains elusive. However, several challenges need conquering before the automation solution fits seamlessly. Here, users face a pivotal decision. They can opt to purchase off-the-shelf solutions from prevalent providers, yet the downside lies in the widespread adoption of these solutions among competitors, unable to tackle unique, company-specific issues. This typically doesn't translate into a competitive edge. Alternatively, e-commerce enterprises have the option to fashion their in-house robots, finely tailored to address specific challenges. This route is especially advisable for intricate processes demanding the prowess of hyper-intelligent tools. Nevertheless, it often demands the expertise of adept consultants and developers.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Attracting Valuable Team Members&nbsp;</b></font></h2><div><font size="4" face="georgia">By harnessing this technology, which adeptly handles routine and repetitive tasks, thereby liberating resources, retailers can effectively operate with an augmented team. Entire processes, not just tasks, can be automated. The prowess of hyper-intelligent automation extends to aiding e-commerce teams in introducing new products to their website, aligning items with appropriate categories, and strategically placing products for optimal visibility. Moreover, it ensures that data and content stay consistently relevant and up-to-date—whether it's enhancements, updates, or improvements. This enhancement augments the customer experience and cultivates competitiveness, potentially propelling a business to the forefront of the industry. Furthermore, it curtails the risk of erroneous inventory records, reducing instances like untraceable orders or inaccurate shipping information, while establishing cross-system transparency. This facet empowers managers to make swift, well-informed decisions for their business, as they can effortlessly access data presented in an easily comprehensible format.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Endless Possibilities Some applications</b></font></h2><div><font size="4" face="georgia">Hyper-intelligent automation solutions potential in e-commerce spans a wide spectrum of applications, and its advantages are a significant boon for businesses. Leveraging AI and ML can profoundly enhance the customer journey, courtesy of its perpetual collection and analysis of real-time data. Novel products can seamlessly debut, and existing ones can undergo re-evaluation by scrutinizing the items that customers engage with. Think of content automation as a route to achieving more with less, all while entrusting the tasks to the prowess of AI.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font size="4" face="georgia"><b>Enhancing Customer Support&nbsp;</b></font></h2><div><font size="4" face="georgia">Using AI-powered chatbots, customer queries can be swiftly handled, routine tasks can be executed, information can be disseminated, and workflows can be initiated. <a href="https://www.featsystems.com/fibo-chatbot" title="Fibo Intelligent Chat" target="_blank">Intelligent chatbots </a>proficiently address common questions and assist customer service representatives by suggesting answers or seeking out and processing any missing information. Emails can encompass notifications about abandoned carts, updates on inventory, and tailored promotions, all the while encompassing order placements and status updates.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font size="4" face="georgia"><b>Streamlining the Ordering Journey&nbsp;</b></font></h2><div><font size="4" face="georgia">It has the power to accelerate the order process through the establishment of automated workflows and rules for order handling. These solutions extend to automating tasks related to product warehousing and delivery, covering inventory management, order placement, and shipping. Moreover, AI-backed technologies facilitate the accumulation and examination of vast data sets, uncovering insights into customer trends and behavioural patterns.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font size="4" face="georgia"><b>Tailored Customization</b></font></h2><div><font size="4" face="georgia">&nbsp;Automated categorization and customization empower e-commerce vendors to cater to evolving customer demands across their journey and swiftly adapt to emerging trends. Preferences and requirements can shift rapidly, necessitating prompt action to retain the customer's loyalty. AI and ML equip businesses to dynamically respond to customer needs in real-time, automatically refining processes to consistently align individuals with the ideal personalization segment.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">In Closing</b></font></h2><div><font size="4" face="georgia">The digital landscape is progressively pivoting towards AI-driven services, with e-commerce enterprises requiring mobile technology platforms or even adopting blockchain solutions. Keeping pace with the swiftly evolving technological landscape can be challenging for e-commerce retailers, and neglecting this evolution can be costly. Many companies attempt to circumvent these challenges, often attempting to work around the issues. Yet, relying solely on hiring more personnel isn't a feasible solution due to the prevailing skill shortage, rendering such an approach impractical. On the other hand, Automation not only expedites processes and streamlines operations within the company but also liberates existing staff members, enabling them to tackle tasks of higher value for the company. Ultimately, it's not just customers who indirectly benefit from automation through improved service quality; average order values and sales can also witness an upswing. A classic and unequivocal win-win scenario.</font></div></div><div><br></div>

Hyper-intelligent automation solution is revolutionizing the ecommerce scene, encompassing everything from tailoring customer experiences to optimizing supply chains. Discover why it's the key to success in the digital marketplace. 

Hyper-Intelligent Automation Solution for Ecommerce | Featsystems

Hyper-Intelligent Automation for E-Commerce

<br><div><br></div><div><span style="font-family: georgia; font-size: large;">Within the ever-evolving realm of contact centers, where operational effectiveness and extraordinary customer interactions take center stage, automation has emerged as a groundbreaking force for change. By embracing automation as the driving force, contact centers are undergoing a remarkable evolution that propels them to unprecedented levels of efficiency, revolutionizing the very fabric of customer experience.</span><br></div><div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Prepare to embark on a captivating exploration as we uncover the profound impact of automation on contact centers, venturing far beyond the realm of the ordinary to unlock a world brimming with infinite possibilities. Our deep dive will immerse you in the strategic integration of automation technologies which is spearheading a revolutionary transformation within contact centers. Witness firsthand the remarkable efficiency gains and unprecedented elevation of customer satisfaction achieved through this integration. By harnessing the formidable might of automation, contact centers optimize their workflows, streamline processes, and ignite a surge of agent productivity. The outcome is nothing short of breathtaking: lightning-fast issue resolution and an exquisitely seamless customer journey that leaves a lasting impression.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Embracing the Era of Hyper-Intelligent Automation&nbsp;</b></font></h2><div><font size="4" face="georgia">In the ever-evolving landscape of technology, a groundbreaking force is emerging: <a href="https://www.featsystems.com/automation-solutions" title="Hyper intelligent automation " target="_blank"><b>Hyper Intelligent Automation</b></a>. This transformative fusion of artificial intelligence, machine learning, and automation is revolutionizing the way businesses operate. Hyper Intelligent Automation not only automates repetitive tasks but also incorporates advanced cognitive capabilities to make intelligent decisions and adapt to dynamic environments.</font></div><div><font size="4" face="georgia">By harnessing the power of Hyper Intelligent Automation, organizations can streamline complex processes, enhance operational efficiency, and drive innovation. This cutting-edge technology enables businesses to leverage vast amounts of data, derive valuable insights, and make informed decisions in real time. It empowers employees by automating mundane tasks, freeing up their time and allowing them to focus on more strategic and value-added activities.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">In the realm of contact centers, a transformative force is at play: Hyper Intelligent Automation. This cutting-edge technology has the potential to reshape the way contact centers operate by automating repetitive and rule-based tasks. With the assistance of intelligent bots, activities such as data entry, form filling, and system navigation can be seamlessly handled, allowing contact center agents to dedicate their expertise to more intricate customer interactions.</font></div><div><font size="4" face="georgia">By integrating Hyper Intelligent Automation into contact center operations, organizations can experience a myriad of benefits. The automation of manual tasks drastically reduces the occurrence of human errors, resulting in improved accuracy and reliability. Moreover, the streamlined processes enabled by automation lead to faster response times, allowing agents to address customer needs swiftly and efficiently. As a result, overall operational efficiency is enhanced, enabling contact centers to handle larger volumes of inquiries with ease.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Power of Automation in Enabling Customer Self-Service</b></font></h2><div><font size="4" face="georgia">Automation provides contact centers with the ability to provide self-service alternatives to customers, empowering them to independently seek answers and solve problems. By incorporating natural language processing and speech recognition capabilities into Interactive Voice Response (IVR) systems, customers can effortlessly navigate menus, access information, and carry out transactions without needing assistance from agents. The availability of self-service options not only enhances operational efficiency but also grants customers the convenience and autonomy they seek, ensuring a satisfying experience.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Automation-making call routing Intelligent</b></font></h2><div><font size="4" face="georgia">The synergy of automation technologies and Artificial Intelligence (AI) empowers contact centers to implement intelligent call routing that takes into account customer profiles, past interactions, and preferences. By harnessing the power of AI, contact centers can effortlessly guide calls to the most suitable agent or department, minimizing call transfers and maximizing the rate of resolving issues on the first call. This intelligent call-routing system ensures swift and accurate connections between customers and the appropriate resources, leading to heightened levels of customer satisfaction.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Automation with Chatbots and Virtual Assistants</b></font></h2><div><font size="4" face="georgia">The landscape of customer interactions in contact centers is undergoing a transformative shift with the emergence of chatbots and virtual assistants. These AI-driven entities possess the ability to engage in natural language conversations, proficiently addressing frequently asked questions, supplying comprehensive product information, and even facilitating the seamless execution of simple transactions. Through their provision of personalized and round-the-clock support, chatbots and virtual assistants effectively alleviate the workload of human agents, enabling them to concentrate on resolving more intricate and demanding customer issues. Leveraging the continuous advancements in Natural Language Processing (NLP), these automated agents are rapidly evolving into remarkably sophisticated entities, proficiently delivering interactions that seamlessly mirror human-like communication, thereby elevating the overall customer experience to new heights.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Automation Solution for Data Analytics and Performance Monitoring</b></font></h2><div><font size="4" face="georgia">Harnessing the potential of automation technologies or solutions, contact centers are equipped with robust analytics capabilities that enable the monitoring of agent performance, trend identification, and process optimization. By leveraging real-time data analysis, supervisors gain valuable insights into agent performance metrics, customer sentiment, and operational bottlenecks. The utilization of automation-powered analytics empowers contact centers to make informed, data-driven decisions, enhance training programs, and take proactive measures to address customer pain points. This comprehensive approach ensures continuous improvement and fosters a customer-centric environment within contact centers.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><div><font face="georgia"><h2 style=""><font size="5"><b>Conclusion</b></font></h2><div style="font-size: large;">To differentiate themselves in this constantly evolving environment, contact centers need to fully embrace these innovative technologies. It is important to emphasize that automation is not aimed at replacing human agents, but rather equipping them with advanced tools that enhance their abilities and allow them to concentrate on high-value responsibilities. The destiny of contact centers lies in achieving a harmonious integration of automation and human interaction, creating a synergy that fosters outstanding customer experiences and operational excellence. By embracing automation and fully utilizing its capabilities, contact centers can usher in a new era of achievements, remaining at the forefront and effectively addressing the ever-changing needs of customers with unwavering commitment.</div><div style="font-size: large;"><br></div></font></div><div><br></div>

Discover the profound impact of the automation wave as it revolutionizes contact centers. This exploration delves into how automation technologies are reshaping the traditional contact center landscape.

Exploring the Automation Wave: Reshaping Contact Centers | Featsystems

Exploring the Automation Wave: Reshaping Contact Centers to Drive Efficiency and Enhance Customer Experience

<br><div><div><br></div><div><br></div><div><font size="4" face="georgia">In today's fast-paced and data-driven business environment, the role of documents as a vital conduit for information, ideas, and critical decision-making has become increasingly apparent. Yet, traditional approaches to document processing have emerged as a hindrance to achieving optimal efficiency and accuracy. The laborious and error-prone characteristics associated with manual data entry, compounded by the staggering influx of unstructured data spanning a diverse range of formats such as business documents, emails, contracts, health records, as well as semi-structured invoices, bills, and purchase orders structured format forms, license, passport, has underscored the urgent need for a transformative leap forward.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">In this ever-changing landscape, the need for change becomes undeniable. It is crucial to embrace new and revolutionary alternatives to break free from existing limitations and achieve higher productivity and accuracy. Exploring innovative approaches is essential to unlocking the full potential of Intelligent Document Processing (IDP), freeing businesses from manual tasks and equipping them with advanced technologies to handle unstructured and semi-structured data effortlessly. By embracing this new frontier, organizations can surpass limitations, seize opportunities, and gain a remarkable competitive edge in their quest for success.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>What is Intelligent Document Processing (IDP)?</b></font></h2><div><font size="4" face="georgia">Intelligent document processing (IDP) encompasses the automation of data extraction from structured, unstructured &amp; semi-structured documents, revolutionizing traditional approaches.&nbsp;</font></div><div><font size="4" face="georgia">Through the elimination of manual data entry, IDP brings about a substantial reduction in errors and a notable improvement in efficiency when it comes to document management.</font></div><div><font size="4" face="georgia">IDP, also known as intelligent document automation, represents a software solution that brings automation to the forefront of extracting, processing, and analyzing vital document data for seamless business operations. These cutting-edge solutions are instrumental in modernizing and streamlining outdated, manual, and time-consuming document processing workflows.&nbsp;</font></div><div><font size="4" face="georgia">What sets intelligent document processing apart is its incorporation of Artificial Intelligence (AI) tools for data extraction. Leveraging AI's capabilities repetitive tasks can be executed without the cognitive limitations of humans. As AI continues to process and learn, it produces increasingly accurate results, surpassing the potential of human operators. This infusion of intelligence empowers organizations to achieve higher precision and efficiency, ultimately driving transformative advancements in document processing.</font></div><div><font size="4" face="georgia"><br></font></div><h2><span style="font-family: georgia; font-size: x-large; color: inherit;"><b>How does IDP operate to automate document processing tasks?</b></span></h2><div><font size="4" face="georgia">Intelligent Document Processing (IDP) seamlessly combines a blend of optical character recognition (OCR), machine learning (ML), and natural language processing (NLP) techniques to effectively capture structured data from documents that lack a defined format (unstructured) or possess partial structure (semi-structured).&nbsp;</font></div><div><font size="4" face="georgia">Below is an operation of IDP technology to automate document processing tasks :</font></div><h2><font size="4" face="georgia"><b>Data Classification</b></font></h2><div><ul><li><font size="4" face="georgia">Firstly, OCR is used to accurately recognize and extract text from various sources, including scanned documents and images. This transformation process converts the captured information into machine-readable text, laying the foundation for further analysis.</font></li></ul></div><h2><font size="4" face="georgia"><b>Data Extraction</b></font></h2><div><ul><li><font size="4" face="georgia">Next, the extracted text undergoes meticulous processing utilizing advanced NLP techniques enabling the system to intelligently identify and extract relevant data elements such as names, addresses, dates, and numerical values from the unstructured documents.</font></li></ul></div><h2><font size="4" face="georgia"><b>Data Training</b></font></h2><div><ul><li><font size="4" face="georgia">To enhance accuracy, and precision machine Learning algorithms are trained on vast datasets of labeled documents. Through this training, the algorithms learn to recognize and extract specific information or fields from various document types as invoices, forms, or contracts.</font></li></ul></div><h2><font size="4" face="georgia"><b>Data Validation&nbsp;</b></font></h2><div><ul><li><font size="4" face="georgia">Once the structured data is received, it undergoes validation and cleaning procedures. Any missing or erroneous data is either corrected automatically or flagged for manual review, ensuring the integrity and quality of the extracted information.</font></li></ul></div><h2><font size="4" face="georgia"><b>Data Integration</b></font></h2><div><ul><li><font size="4" face="georgia">Finally, the result is a refined output of structured data, presented in a format that seamlessly integrates with other systems like databases or business intelligence tools. This integration facilitates further analysis, reporting, and utilization of the extracted information for informed decision-making and efficient business operations.</font></li></ul></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">What are the Advantages of Intelligent Document Processing (IDP)?</b></font></h2><div><font size="4" face="georgia">&nbsp; &nbsp;<b> 1. Streamlined Efficiency:</b> IDP offers streamlined efficiency by automating the extraction and processing of data from various types of documents. This significantly reduces manual effort, saves time, and improves operational efficiency.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp;<b> 2. Enhanced Accuracy:</b> By leveraging advanced technologies such as machine learning and natural language processing, IDP&nbsp; ensures a higher level of accuracy in data extraction and processing compared to manual methods. Consequently, the risk of errors is mitigated, leading to an enhancement in data quality.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp; <b>3. Cost and Time Savings:</b> IDP brings significant cost and time savings by eliminating the need for manual data entry and repetitive tasks. Organizations can allocate resources more efficiently and redirect them toward value-added activities.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp;<b> 4. Scalability and Flexibility:</b> IDP solutions are scalable and flexible, capable of handling large volumes of documents with varying formats. They can adapt to evolving business needs and accommodate growing document processing requirements.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp; <b>5. Improved Compliance and Auditability: </b>IDP helps organizations ensure compliance with regulations and internal policies by accurately capturing and processing data from documents. It also provides a reliable audit trail for document-related activities.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp; <b>6. Enhanced Decision-making: </b>With faster data extraction and processing, IDP enables quicker access to critical information. This empowers decision-makers with timely insights, facilitating informed decision-making and strategic planning.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp; <b>7. Increased Customer Satisfaction: </b>IDP enables faster response times and improved customer service by accelerating document processing and reducing turnaround times. As a result, customer satisfaction and loyalty improved.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp; <b>8. Integration with Existing Systems:</b> IDP solutions seamlessly integrate with existing systems and workflows, enabling efficient data transfer and integration. This ensures smooth collaboration across departments and enhances overall business productivity.</font></div><div><font size="4" face="georgia">&nbsp; &nbsp;<b> 9. Future readiness: </b>IDP is constantly evolving with advancements in technologies like artificial intelligence and machine learning. Organizations that adopt IDP gain a competitive edge and are better prepared for future document processing challenges.</font></div><div><font size="4" face="georgia">&nbsp; <b>&nbsp; 10. Employee Empowerment: </b>By automating tedious and manual document processing tasks, IDP frees up employees to focus on more strategic and value-driven activities. This leads to increased job satisfaction and employee empowerment.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>How do IDP and RPA complement each other in document processing workflows?</b></font></h2><div><font size="4" face="georgia">The partnership between Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) is instrumental in automating document-centric workflows. IDP specializes in data extraction from documents, while RPA facilitates document input from diverse sources and the export of data to downstream applications.</font></div><div><font size="4" face="georgia">The distinct adaptability of RPA technology enables seamless connection with virtually any document source. This includes gathering email attachments, monitoring scanner hot folders, and accessing fax servers, FTP, and web repositories. RPA bots possess the capability to retrieve exported data in various formats and efficiently upload it to back-end systems using APIs or user interfaces.</font></div><div><font size="4" face="georgia">The combined strength of RPA and IDP technologies empowers organizations to achieve end-to-end automation of document processing. IDP's data extraction capabilities seamlessly integrate with RPA's document input and export functionalities, resulting in a comprehensive and efficient workflow. This collaboration eliminates manual intervention, reduces errors, and optimizes the overall document processing journey.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Intelligent Document Processing (IDP) with Featsystems</b></font></h2><div><font size="4" face="georgia">Feat Systems has successfully deployed Document Processing and Automation Solutions across diverse industries. By harnessing the capabilities of <a href="https://www.uipath.com/product/document-understanding" title="Uipath Document Processing" target="_blank"><b>Uipath Intelligent Document Processing (IDP)</b></a> and <b><a href="https://www.uipath.com/product" title="Process Automation " target="_blank">Process Automation platform</a></b>, Feat Systems with Uipath assists organizations in implementing comprehensive automation solutions for various document-driven processes. Regardless of the document type, be it unstructured, semi-structured, or structured, Feat Systems possess the certified expertise to design, deploy, and maintain automation solutions with a focus on maximizing return on investment (ROI).</font></div><div><font size="4" face="georgia">While Document Processing Solutions may vary based on specific requirements and document characteristics, they all adhere to Feat Systems' standardized IDP design framework. This framework ensures consistency, efficiency, and effectiveness in the implementation of automation solutions, enabling organizations to streamline their document processing workflows and achieve significant operational benefits.&nbsp; &nbsp;&nbsp;</font></div></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">In the <a href="https://www2.everestgrp.com/reportaction/EGR-2023-38-R-5967/Marketing" title="Uipath IDP leader Everest peak matrix" target="_blank"><b><i>2023 Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment</i></b>,</a> UiPath has been recognized as both a leader and a star performer.<br></font></div><div><font size="4" face="georgia"><br></font></div><h2><span style="color: inherit;"><font size="5" style="" face="georgia"><b>Use Case of Intelligent Document Processing (IDP)</b></font></span></h2><div><font face="georgia"><h2 style=""><b style=""><font size="4"><a href="https://tube.featsystems.com/video/material-and-service-invoice-processing" title="Material and Service Invoice Processing" target="_blank">OCR Material and Service Invoice Processing Automation</a></font></b></h2><div style="font-size: large;">Initially, the task of locating and uploading material &amp; service incoming invoices into the company's system posed significant challenges in terms of time and effort. The Accounts Department was responsible for efficiently managing the influx of invoice PDF files daily, but encountered difficulties in handling the fluctuating number of invoices, particularly during periods of increased vendor orders or urgent processing requirements. To overcome these obstacles and achieve optimal outcomes, a strategic decision was made to fully automate the entire process by integrating Uipath, a leading Robotic Process Automation (RPA) platform, with Optical Character Recognition (OCR) technology. With the incorporation of OCR, the system gained the ability to accurately extract vital data from PDF invoices and seamlessly input it into the appropriate systems. As a result, the process has been streamlined, ensuring a smooth and error-free workflow for the Accounts Department.</div><div style="font-size: large;"><br></div><div style="font-size: large;"><b>Benefits achieved</b></div><div style="font-size: large;">&nbsp; &nbsp; • Enhance distinctiveness while maximizing efficiency</div><div style="font-size: large;">&nbsp; &nbsp; • Accelerate the speed of invoice processing</div><div style="font-size: large;">&nbsp; &nbsp; • Optimize the speed of customer service for better performance</div><div style="font-size: large;"><br></div><h3 style="font-size: large;"><b>Conclusion</b></h3><div style="font-size: large;">Businesses that can harness the potential of cutting-edge technologies like Intelligent Document Processing (IDP) stand to gain substantial advantages in terms of operational efficiency and effectiveness. These advanced technologies offer the ability to automate processes, minimize errors, and significantly improve overall efficiency. However, it is crucial to understand that AI-based automation platforms are not quick-fix solutions; rather, they are the result of meticulous planning and collaborative efforts by experts to address real-world challenges.</div><div style="font-size: large;"><br></div><div style="font-size: large;">As the demand for automation continues to grow and data assumes increasing importance, IDP technology is positioned to play a vital role in shaping the future of business. The optimal time to invest in IDP is now, as those who do will reap long-term benefits. By embracing IDP, organizations can streamline operations, reduce errors, and unlock new opportunities for growth and success. It is through this strategic investment in IDP that businesses can position themselves at the forefront of innovation and gain a competitive edge in the evolving business landscape.</div></font></div><div><br></div>

Explore the power of Intelligent Document Processing (IDP) as it revolutionizes document management, automates data extraction, and boosts efficiency. Discover IDP advantages and transformative use cases shaping the future of document processing.

Exploring the Potential of Intelligent Document Processing (IDP) | Featsystems

Exploring the Potential of Intelligent Document Processing (IDP)

<br><div><br></div><div><br></div><div><h2><font face="georgia" size="5"><b style="">Introduction:</b></font></h2><div><font size="4" face="georgia">UiPath is a well-known software company that specializes in Robotic Process Automation (RPA). Its software robots can automate repetitive and manual tasks like data entry, document processing, and customer service. This automation is made possible through the use of machine learning and computer vision technologies that allow the robots to understand different techniques and applications. The platform is designed to be user-friendly, and accessible to both technical and non-technical users, enabling organizations to easily automate complex processes. UiPath's unique features have made it one of the leading RPA software companies, with its solutions helping organizations streamline and automate their operations, increase efficiency, and reduce costs. If you want to excel in this field, taking UiPath Training can be a valuable resource.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">What distinguishes UiPath from its competitors in the automation industry?</b></font></h2><div><font size="4" face="georgia">There are several reasons why UiPath distinguishes itself in the RPA market.</font></div><div><font size="4" face="georgia"><a href="https://www.uipath.com/" title="Uipath Automation Tool" target="_blank"><b>UiPath</b></a> is an automation platform that offers several benefits to users. One of its major advantages is the user-friendly drag-and-drop interface that makes it easy to automate processes even for those without technical expertise. Additionally, UiPath supports a wide range of applications and processes, including data entry, document processing, and customer service, among others. It also integrates well with other tools and platforms, allowing for streamlined end-to-end automation. UiPath stands out due to its strong AI and machine learning capabilities, which enable it to accurately and efficiently automate processes. Moreover, UiPath places a high priority on security, incorporating built-in security features such as encryption and role-based access control to safeguard sensitive data. Finally, UiPath has a large and growing community of users and developers who offer a wealth of resources, support, and collaboration opportunities for those using the platform.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">How is UiPath utilized in different industries?</b></font></h2><div><font size="4" face="georgia">UiPath is an automation platform that can be used to automate a wide variety of applications and processes. Some common applications of UiPath include:</font></div><div><ol><li><font size="4" face="georgia"><span style="white-space:pre">	</span><b>Data entry and migration:</b> UiPath can be used to automate data entry and migration tasks, such as transferring data from one system to another.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; &nbsp;<b>Document processing: </b>UiPath can help automate document processing tasks, such as reading and extracting data from PDFs, invoices, and other documents.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; <b>Customer service: </b>UiPath can be used to automate customer service tasks, such as responding to customer inquiries and routing requests to the appropriate department.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; <b>Finance and accounting:</b> UiPath can help automate finance and accounting tasks, such as processing invoices, reconciling accounts, and generating financial reports.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; <b>Human resources: </b>UiPath can be used to automate human resources tasks, such as onboarding new employees and managing employee records.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; <b>Healthcare: </b>UiPath can help automate healthcare tasks, such as processing patient records, insurance claims, and medical billing.</font></li></ol></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Overall, UiPath can be applied or utilized in a wide range of industries and processes, making it a versatile automation platform for organizations looking to improve their efficiency and productivity.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>What developments can we expect from UiPath technology in the future?</b></font></h2><div><font size="4" face="georgia">UiPath technology's future appears to be promising due to the increasing demand for RPA solutions. There are several emerging trends, developments, and projections for the future of UiPath:</font></div><div><ol><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp;The popularity of RPA is on the rise, which makes UiPath a suitable contender to maintain its position as a leader in the RPA market.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; UiPath is expected to venture into new industries because there is an increasing trend of RPA solutions being adopted by organizations in sectors like healthcare, finance, and retail.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp;UiPath is likely to keep integrating AI and machine learning into its platform, which will result in more powerful automation capabilities for its users.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; UiPath is expected to broaden its reach into new geographical markets due to the growing acceptance of RPA solutions worldwide.</font></li><li><font size="4" face="georgia">&nbsp; &nbsp; &nbsp; UiPath is likely to continue developing new RPA solutions that help organizations automate increasingly complex and sophisticated processes. This will enable UiPath to meet the rising demand for RPA solutions and stay ahead in the market.</font></li></ol></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Uipath's prospects are promising, thanks to the company's continuous efforts to innovate and expand its offerings to meet the increasing demand for RPA solutions.&nbsp;&nbsp;</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Closing:</b></font></h2><div><font size="4" face="georgia">The UiPath technology is in high demand, and organizations are increasingly adopting RPA solutions to automate processes and enhance efficiency. As a result, the need for professionals with expertise in UiPath is growing. Professionals who can automate business processes, develop and implement RPA solutions, and integrate UiPath with other platforms are especially in demand. It is recommended to enroll in<a href="https://www.featsystems.com/training-services" title="RPA Training Services" target="_blank"><b> UiPath RPA Training Service</b></a> to gain a thorough understanding of the technology. UiPath certification is also valuable, as it indicates a high level of proficiency and skill in using the platform. In summary, the demand for UiPath professionals is anticipated to remain strong in the future due to the continued adoption of RPA solutions and the search for qualified experts to assist with their effective implementation and use.</font></div></div><div><br></div>

The future holds a strong demand for UiPath professionals as RPA solutions continue to be adopted, creating a need for skilled experts to ensure successful implementation and utilization.

s UiPath a useful tool to gain proficiency in automation Technology? | Featsystems

Is UiPath a useful tool to gain proficiency in automation technology?

<br><div><br></div><div><span style="font-family: georgia; font-size: large;">In today's educational institutions, administrative tasks such as admission processing, event scheduling, form filling, and report-making can be overwhelming and time-consuming. The piles of paperwork in administrative departments are a common sight, leaving teachers and administrators torn between their primary duty of educating students and the burden of tedious paperwork.</span><br></div><div><div><font size="4" face="georgia">However, there is a solution - Robotic Process Automation (RPA) can streamline and automate these repetitive tasks, allowing educational institutions to achieve efficiency, accuracy, and productivity in their administrative processes. RPA can act as a reliable and efficient employee, freeing up time for teachers and administrators to focus on their core responsibilities of providing undivided attention to students and delivering quality education.</font></div><div><font size="4" face="georgia">By adopting RPA in the education sector, universities and schools can reduce expenses, improve productivity, and enhance work quality. Even with limited staff, RPA can ensure that monotonous activities are completed without hassle, giving teachers and professors more time to explore innovative ways of imparting education. Manual tasks such as attendance marking can be automated, allowing educators to constantly devise methods to make learning easier and more effective for students. With RPA as a valuable tool, the future of education can be transformed, empowering educational institutions to step into a more efficient and productive era.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="6"><b style="">Harnessing the Power of RPA in Education: 9 Top Applications</b></font></h2><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Streamlining Attendance Management&nbsp;</b></font></h2><div><font size="4" face="georgia">With the integration of automation in the education sector, the once tedious task of managing and marking attendance can now be effortlessly accomplished. Keeping track of student and staff attendance on a daily and weekly basis can be time-consuming, but RPA in education makes it more efficient for teachers and administrators to mark attendance, generate accurate reports, and forward them to the appropriate authorities.</font></div><div><font size="4" face="georgia">The RPA bots are designed to read attendance records and automatically send meeting requests to parents if the attendance falls below a certain percentage. Staff members can also receive their detailed monthly attendance reports with zero margins for error, thanks to the automation capabilities.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Effortless Grade Sheet Preparation&nbsp;</b></font></h2><div><font size="4" face="georgia">RPA in the education sector also revolutionizes the process of preparing students' grade cards. After teachers have assessed students' answer sheets during examinations, manually adding marks to grade sheets can be time-consuming. However, with the implementation of automation, teachers or professors can easily input student scores into the system, and the final grade sheets can be automatically generated at a later stage as needed.</font></div><div><font size="4" face="georgia">Furthermore, RPA in education is equipped with Machine Learning (ML) capabilities, making it even more effective in checking answers submitted by students.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Automated Responses to Queries&nbsp;</b></font></h2><div><font size="4" face="georgia">Universities and schools often receive numerous queries from students, staff members, parents, and website visitors during admission, examination, or other events. Many of these queries have similar responses, making them ideal candidates for automation.</font></div><div><font size="4" face="georgia">With the use of Robotic Process Automation (RPA) and its Natural Language Processing (NLP) and Artificial Intelligence (AI) capabilities, robots can be trained to respond to these queries or their variations with the same level of efficiency and accuracy. This can result in significant cost savings on human resources for managing customer queries in the education sector.</font></div><div><font size="4" face="georgia">Ultimately, automation in the education sector can enhance the overall customer experience by providing automated responses to similar inquiries, allowing customer representatives to focus on unique situations where personalized interaction is required or when new inquiries arise from customers.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Efficient Event and Meeting Scheduling</b></font></h2><div><font size="4" face="georgia">RPA in the education sector offers automation for scheduling meetings and events, eliminating the need for additional CRM or ERP systems. RPA bots can seamlessly interact with various Windows applications, just like humans. For example, they can read emails from students requesting meetings, check professors' calendars to find available slots, book meetings, and send confirmation emails to both students and professors for scheduled appointments.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Streamlined Student Registration</b></font></h2><div><font size="4" face="georgia">&nbsp;RPA in educational institutions and universities can efficiently handle organizational activities, including student registration. It can collect student data, verify eligibility for preferred programs, process registration fees, complete the registration process, and send confirmation emails to students and the university registrar. Moreover, RPA can perform a wide range of tasks similar to human capabilities, such as offering alternative program choices based on grades, shortlisting candidates for specific programs, and more.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Automated Student Enrolment</b></font></h2><div><font size="4" face="georgia">RPA in education also streamlines the process of student enrolment. RPA bots can automatically gather student information, validate it against enrolment requirements, generate enrolment forms, and send notifications to students and relevant university departments. This automation can save time and reduce errors, ensuring a smooth and efficient enrolment process for both students and institutions.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Automated Grading and Feedback</b></font></h2><div><font size="4" face="georgia">With RPA, grading and providing feedback to students can be automated in the education sector. RPA bots can assess and evaluate students' assignments, tests, and exams based on pre-defined criteria, generate grades, and provide feedback in a timely and consistent manner. This can save teachers time and effort, allowing them to focus on other important aspects of education, while also ensuring fair and accurate grading for students.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Efficient Resource Management&nbsp;</b></font></h2><div><font size="4" face="georgia">RPA can be utilized in education to optimize resource management. RPA bots can automate the process of managing classrooms, allocating resources such as textbooks, laptops, and other learning materials, scheduling maintenance tasks, and monitoring inventory levels. This can streamline resource allocation and utilization, ensuring that students and staff have access to the necessary resources when needed, and reducing administrative overhead.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Personalized Learning Paths</b></font></h2><div><font size="4" face="georgia">&nbsp;RPA can enable personalized learning paths for students by automating the process of creating individualized learning plans based on students' interests, strengths, and weaknesses. RPA bots can analyze data on student performance, preferences, and learning styles, and generate personalized recommendations for courses, resources, and activities. This can enhance student engagement, motivation, and outcomes by tailoring learning experiences to individual needs and preferences.</font></div><h2><font size="5"><br><font face="georgia"><b>Summarizing the Benefits</b></font></font></h2><div><font size="4" face="georgia">By now, you must have grasped the advantages of using Robotic Process Automation (RPA) in the education sector. Think of RPA as your ideal employee, always working diligently behind the scenes without getting exhausted, available 24/7. RPA has the potential to revolutionize administrative processes in schools and universities, transforming how tasks are managed.</font></div><div><font size="4" face="georgia">If you're responsible for handling administrative activities in an educational institution, consider implementing RPA to automate internal processes. What may take your staff a week to complete can be done in just a few hours with RPA. Notably, unlike human employees, RPA bots don't require breaks or leaves. They work tirelessly around the clock to meet your expectations.</font></div><div><font size="4" face="georgia">Share this valuable information with your employees to raise awareness about the benefits of RPA in the education sector.</font></div></div><div><br></div>

RPA automation in education sector can transform admin processes, boost productivity, and enhance student learning. It empowers institutions to prioritize quality education through technology-driven streamlined operations.

Stepping into Tomorrow: RPA in Education Sector Simplified | Featsystems

Stepping into Tomorrow: RPA in Education Simplified

<br><div><br></div><div><br></div><div><div><font face="georgia" size="4">Successful or fruitful automation of projects is ensured through proper life-cycle management.</font></div><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">In recent years, there has been a surge in the popularity of automation technologies. These tools allow businesses to streamline their operations and enhance their competitiveness by optimizing processes. However, automating processes can be a daunting task, as it often involves tackling a host of challenges. One major challenge that arises during the implementation of automation solutions is managing the life cycle of automation projects.</font></div><h2><b><font face="georgia" size="5"><br></font><font face="georgia" size="5">What is Life cycle Management?</font></b></h2><div><font face="georgia" size="4">Life cycle management refers to a structured approach that is followed during the development and operation of an automation project throughout its entire lifespan. The goal is to achieve efficiency and reliability in the automation solution through careful development, continuous operation, and comprehensive analysis of processes and organizational structures.</font></div><div><font face="georgia" size="4">Through effective life-cycle management, resources used more efficiently, and project times shortened by close monitoring and targeting of the project. Potential problems or bugs identified proactively, preventing them from spreading to other phases of project development.</font></div><div><font face="georgia" size="4">The overall objective of effective life-cycle management is to ensure the successful completion of the project and the attainment of expected results.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">The seven life-cycle management Stages</b></font></h2><div><font face="georgia" size="4">There are seven distinct phases in the life-cycle management of an automation project, which encompass the planning and conception, design, development, testing, operation, monitoring, and deactivate, if required, of the solution. These phases aim to provide a structured framework for managing the project from start to finish, ensuring that all aspects of the solution are adequately addressed and evaluated.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b>Stage 1 - Planning &amp; conception</b></font></h2><div><font face="georgia" size="4">In this phase, the project objectives are clearly defined, and a plan is developed that includes the resources required to complete the project successfully. The appropriate automation technology is selected, and potential risks are identified. To plan an automation project, the existing systems and processes should be thoroughly analyzed before any changes are made. It is also important to understand how the automation solution will integrate with the current system and how it will affect it.</font></div><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">To begin the automation journey, potential process candidates are evaluated for automation readiness by process owners. A <a href="https://assessmenttool.featsystems.com/automation-process-discovery" title="Assessment Tool" target="_blank"><b>process assessment tool </b></a>is used to prioritize candidates based on various automation criteria, and a decision is made to develop an "attended" or "unattended" bot. A development guide is created to ensure smooth implementation, including a runtime diagram and details of how the bot works. Release steps for the next project phase are managed through detailed and flexible role and rights concepts to ensure controlled and cross-phase cooperation of all people involved in the development process.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Stage 2 - Design</b></font></h2><div><font face="georgia" size="4">In the design phase, the business process is mapped out as a flow chart using the standard BPMN language. All user activities that need to be automated are captured and converted into a separate BPMN flow using an RPA recorder. This recording feature makes bot development faster and easier. The flowchart serves as a framework for RPA implementation and can include manual user tasks for attended bot operations. After modeling the process, detailed information is used to develop the RPA bot's requirements. The individual recorded RPA requirements are then combined into the higher-level process.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b>Stage 3 - Development</b></font></h2><div><font face="georgia" size="4">The bot developers are responsible for creating RPA workflows for each bot task in the BPMN process, based on recorded RPA requirements. They need to perform functional testing for each step and bot workflow to ensure quality bot development. After building, they implement and test the RPA workflow for each bot task. Throughout the development process, the developers should follow best practice principles and conduct frequent and thorough code reviews to ensure the required quality of the developed bots. Understanding all automation requirements precisely is crucial for successfully developing an automation solution.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b>Stage 4 - Testing</b></font></h2><div><font face="georgia" size="4">To ensure successful integration and efficient debugging, it is important to test each component thoroughly. These tests are usually performed in a separate testing environment, such as the test framework folder in UiPath's RE Framework. This enables the testing of sequences with multiple files and small integrations between components and generates a report at the end of each test. The final process automation is also tested using various test plans that simulate real-world scenarios. If the tests fail, the process is sent back to development, but if all tests are successful, the bot is ready for operation with the help of an automatically generated analysis package.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Stage 5 - Operation</b></font></h2><div><font face="georgia" size="4">Once the bot is deemed ready for operational use, the frequency and timing of its usage are determined. During operation, the active bots can be monitored in real-time through a live stream and analyzed quickly and effectively using dashboards. This approach provides real-time insights into the bot's performance, allowing for prompt identification and resolution of any issues that may arise. The use of dashboards makes it easier to monitor the bot's performance metrics, such as its response time, utilization rate, and throughput. Overall, this approach allows for efficient and effective management of the bot's operation.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Stage 6 - Monitoring</b></font></h2><div><font face="georgia" size="4">The last step in managing a system's lifecycle is monitoring it to ensure it works properly. Maintenance prevents issues and helps fix them quickly if they occur. Performance is also continually monitored and optimized to meet customer needs. Regular maintenance and updates are important, as are physical hardware upkeep and developing a spare inventory to reduce downtime. Proper training of maintenance and operating personnel is crucial.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Stage 7 - Deactivate</b></font></h2><div><font face="georgia" size="4">When a process is no longer needed, automation technology should be turned off or deactivated systematically. This ensures that all resources are correctly released, and no data is lost. A thorough plan is essential for this process.</font></div><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4"><br></font></div><h3><font face="georgia" size="5"><b style="">Final Verdict-</b></font></h3><div><font face="georgia" size="4">While it's possible to automate processes quickly, it's not very efficient. Effective lifecycle management of automation solutions is crucial to ensure the success of the project. This management covers every phase of the bot's life and aims to guarantee that it delivers the expected value to the business. Poor lifecycle management is often the cause of automation project failures.</font></div><div><br></div></div>

A structured framework can ensure fruitful automation through lifecycle management by managing the project comprehensively from start to finish, addressing and evaluating all aspects of the solution.

Ensure Effective Automation through lifecycle management | Featsystems

The Power of Planning: How to Ensure Fruitful Automation

<br><div><br></div><div><div><br></div><div><br></div><div><font size="4" face="georgia">In a world where technology is rapidly advancing, manual systems are becoming obsolete. As a result, banks must embrace technology-driven solutions to tackle the challenges of the financial industry. These technological solutions offer financial institutions the ability to transform the way money is managed, from receiving and sending funds to investing, tracking, analyzing, and much more. By adopting these innovations, banks can actively overcome the obstacles in front of them.</font></div><h2><font size="5"><b><font face="georgia"><br></font><font face="georgia">Decreasing the Use of Cash Payments</font></b></font></h2><div><font size="4" face="georgia">The digital wallet industry is a rapidly expanding technology sector, with non-bank players like <a href="https://www.paypal.com/in/home" title="paypal" target="_blank">PayPal</a>, Apple, and Google disrupting the traditional transaction payment market dominated by Visa and MasterCard. The widespread adoption of smartphones worldwide has greatly contributed to the growth of mobile payment systems. Meanwhile, traditional payment methods are facing increasing competition from digital currencies, as cash usage in daily transactions continues to decline.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font size="5"><font face="georgia"><b>Ob</b></font><font face="georgia"><b>solete Conventional Business Approaches</b></font></font></h2><div><font size="4" face="georgia">FinTech startups have an advantage over established banks in utilizing machine learning techniques to analyze vast amounts of consumer data. This gap in data processing capabilities is a result of banks relying on outdated manual methods, while FinTech companies are harnessing the power of technology. The new market players are appealing to millennials who have a mistrust of traditional banking institutions and offering them digital solutions. In contrast to banks' conventional product-focused approach, these entrants are putting the customer at the forefront, putting significant pressure on traditional banking business models. This is a challenge that incumbent banks must overcome.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Increasing Popularity of Digital Payments</b></font></h2><div><font size="4" face="georgia">The world of payments is experiencing tremendous change and evolution, driven by advancements in technology and rising customer expectations. The focus of technology efforts is centered on delivering seamless digital payment experiences, with companies like PayPal, Apple Pay, Google Wallet, and <b><a href="https://global.alipay.com/" title="alipay" target="_blank">Alipay</a></b> leading the way in contactless, digital transactions. The availability of lower-cost digital payment options is making it challenging for banks to increase revenue through traditional card payments. To remain competitive, banks must focus on delivering faster, more efficient, and cost-effective services for both consumers and businesses. In today's digital age, smartphones have become a crucial tool for many people to conduct business, communicate, and engage in digital activities. By leveraging mobile technology, biometric authentication, artificial intelligence, big data, IoT, and blockchain, financial services can deliver the level of security and convenience customers demand.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Balancing Operational Efficiency and Customer Experience</b></font></h2><div><font size="4" face="georgia">As virtual banking gains widespread acceptance, it's becoming increasingly important for banks to remain competitive by providing customers with exceptional user experiences. This requires a delicate balancing act between maximizing operational efficiency, reducing costs, offering attractive customer and self-service options, and maintaining the highest levels of security. To stay ahead of the curve, banks must find innovative ways to strike this balance and provide customers with the best possible experience while keeping internal processes streamlined and secure. The integration of <a href="https://www.featsystems.com/rpa-finance-and-banking" title="RPA in banking sector" target="_blank"><b>Robotic Process Automation (RPA) in the banking sector</b></a> presents a unique opportunity for increased efficiency and cost savings. This technology not only meets stringent audit, security, data quality, and operational security requirements but also drives significant returns, improved cross-selling, faster product and service delivery, higher customer satisfaction, and overall financial stability, both in the short and long term. The implementation of RPA solutions in the financial ecosystem represents a step towards modernization and streamlining banking processes, ultimately leading to enhanced customer experiences and greater business success.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Effective customer engagement and communication</b></font></h2><div><font size="4" face="georgia">Efficient and friendly customer service is an absolute necessity for all banks. It not only enhances the customer experience but also leads to cost savings through increased speed and customer lifetime value. In the banking industry, there are additional challenges such as large departments and inadequate utilization of human resources. The solution to these challenges lies in improving customer communication.</font></div><div><font size="4" face="georgia">In this regard, the integration of intelligent chatbots is proving to be a game-changer. These chatbots provide an automated, user-friendly service system that reduces customer care call volume and increases customer satisfaction. By delivering excellent customer service, chatbots foster customer loyalty, streamline processing time, and reduce administrative costs. Additionally, they are equipped to manage various transactions such as money transfers, card blocking and unblocking, and much more. In this way, chatbots provide an innovative solution to the banking industry's challenges, leaving customers with a positive opinion of their bank.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Secure transaction protection</b></font></h2><div><font size="4" face="georgia">Approximately one-third of financial institutions are grappling with the issue of credit card fraud. As credit cards have become the go-to payment option for the majority of individuals, banks are placing a heavy emphasis on finding ways to counter this fraud. Although traditional virtual authentication methods have not been successful, blockchain technology has emerged as a promising solution. This technology offers unrivaled security by guaranteeing fraud-proof transactions, thanks to its unparalleled transparency and tamper-proof coding. These features significantly bolster the trustworthiness of banking transactions and provide a much-needed barrier against hacking attempts.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Rise in Demand for Self-Service Options</b></font></h2><div><font size="4" face="georgia">To remain competitive, especially against rising FinTech firms, traditional banks must create innovative offerings while reducing the effort required to process individual applications.</font></div><div><font size="4" face="georgia">As self-service options gain further traction, banks must ensure they can provide these services to clients across all platforms in the future. This involves ensuring accessibility to products, services, information, and support through multiple channels to meet customers' digital preferences. The implementation of artificial intelligence not only streamlines risk evaluation in banking but also provides valuable insights into consumer trends and preferences, serving as a foundation for creating new products and services. The bank's online platform should also feature a user-friendly service portal and be integrated with an AI-powered search function to enhance the search experience and understand the intent of each query.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">There is a vast untapped potential for AI, machine learning, chatbots, and other advanced technologies in the banking industry. These innovations enable financial institutions to collect insights and leverage advanced analytics to address consumer needs and overcome future challenges in banking. Regrettably, some institutions have yet to prioritize investment in these cutting-edge technologies. Nevertheless, financial organizations mustn't overlook the potential of technology and its transformative power.</font></div></div><div><br></div>

The implementation of RPA, AI, and ML OCR technologies in the banking industry can serve as a solution to overcome various challenges associated with manual systems.

Banking industry faces multiple challenges with Limited Solutions | Featsystems

Banking Industry Faces Numerous Challenges with Limited Solutions

<br><div><br></div><div><br></div><div><div><font size="4" face="georgia">RPA, short for <a href="https://www.featsystems.com/what-is-rpa" title="RPA " target="_blank"><b>Robotic Process Automation</b></a>, allows businesses to automate routine, rule-based tasks using software robots, also referred to as "bots". The appropriate infrastructure plays a significant role in determining the productivity and effectiveness of RPA. Setting a suitable RPA infrastructure setup is critical for building a strong, secure, and scalable platform. It gives high-level stakeholders trust in the technology, enables RPA bots to function well regardless of workload, and allows organizations to take full advantage of automation.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Complex system for the development and operation of RPA</b></font></h2><div><font size="4" face="georgia">An RPA infrastructure encompasses the hardware, software, and other necessary resources to support the implementation and operation of RPA within an organization. The central component of an RPA infrastructure is the RPA software, which comprises the tools and platforms necessary for creating, developing, and deploying RPA bots. However, to host and run the RPA software, the RPA infrastructure must also have adequate hardware resources, including servers, workstations, and other computing equipment. The RPA program can interact with other systems via the network that connects the hardware resources. Data used by the RPA bots can be stored and retrieved using databases or cloud storage. To ensure security against unauthorized access and data breaches, firewalls, encryption, and authentication measures are essential components of the RPA infrastructure. In summary, an RPA infrastructure is a sophisticated system.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h2><font face="georgia" size="5"><b style="">RPA infrastructure evaluation</b></font></h2><div><font size="4" face="georgia">It is advisable to conduct an RPA infrastructure assessment before implementing RPA in a company. This assessment evaluates the company's preparedness for RPA and identifies opportunities for improvement. Typically, the assessment covers a review of the RPA technologies, techniques, and resources being used, as well as the integration with existing systems.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h2><font face="georgia" size="5"><b style="">Analysis shows flaws</b></font></h2><div><font size="4" face="georgia">Initially, the evaluation scope is established by determining the processes and systems to be evaluated. Subsequently, all information regarding the current state of the infrastructure is gathered, including details about the utilized tools and processes, necessary resources, and integration with existing systems. Based on data analysis, infrastructure shortcomings or inefficiencies are identified. The results of the analysis can be utilized to make suggestions for enhancing the RPA infrastructure, such as modifications to tools, processes, or resources.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">On-premise or cloud</b></font></h2><div><font size="4" face="georgia">A differentiation has been made between the infrastructure for on-premise and cloud-based RPA solutions. The infrastructure needs vary based on the chosen approach. For an on-premise solution, there is a need for physical hardware and servers within the premises to run the automation, as well as a network infrastructure to facilitate communication between components. This usually entails having a data center to house the hardware and network. On the other hand, with cloud-based RPA, companies must utilize a cloud provider to host the automation. In this scenario, the provider offers the necessary infrastructure and the company is responsible for providing internet access and appropriate security measures to safeguard the automation and data. In conclusion, while an on-premise RPA infrastructure requires more physical components like servers and data centers, a cloud-based infrastructure relies on the support of a cloud provider.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Components of the RPA infrastructure</b></font></h2><div><font size="4" face="georgia">An RPA infrastructure is made up of different components and serves as the backbone for the implementation and management of RPA within a company. The hardware needs for an RPA infrastructure varies depending on the size and intricacy of the RPA deployment, as well as the performance and stability demands of the tasks being automated. The RPA software typically requires one or more servers to host the RPA platform and oversee the deployment and performance of RPA bots. The size and specifications of these servers are determined by the number and complexity of the RPA bots deployed, as well as the performance and stability demand of the tasks being automated. Depending on the tasks being automated, the RPA infrastructure may also include other hardware such as laptops, tablets, or mobile phones for running RPA bots or interacting with other systems. In conclusion, the hardware requirements for an RPA infrastructure are determined by the specific goals and needs of the organization deploying the RPA system. It is important to carefully assess these needs and requirements to guarantee that the RPA infrastructure is properly set up and sized to support the deployment and operation of RPA within the enterprise.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h2><font face="georgia" size="5"><b style="">It is reliant on the RPA tool</b></font></h2><div><font size="4" face="georgia">Another important aspect is the selection of an appropriate RPA tool. The decision should be based on various factors such as the nature of the processes to be automated, compatibility with existing systems, and the level of vendor support. Additionally, software update policies should be in place to prevent any disruption to the RPA automation as a result of software updates. It is advisable to test updates in a lower environment before implementing them live. The automation solution should be developed using best practices in coding and testing to guarantee reliability and maintainability. Utilizing a version control system to manage the code base for the RPA solution is also a good practice, as it allows for easy tracking and the undoing of changes if necessary. Finally, it's recommended to use a staging environment for testing before deployment to the production environment, to ensure that the solution functions correctly and is ready for use.&nbsp; &nbsp;&nbsp;</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h2><font face="georgia" size="5"><b style="">Keep the project team in mind</b></font></h2><div><font size="4" face="georgia">Essentially, the design, development, testing, and maintenance of the solution require dedicated human resources. This is usually achieved through the formation of a project team consisting of business analysts, developers, and testers who are responsible for creating, implementing, and evaluating automation solutions. To ensure that the RPA operates efficiently and effectively, a monitoring and maintenance plan is also established, which addresses any necessary upgrades or modifications.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Final Verdict</b></font></h2><div><font size="4" face="georgia">The integration of an RPA infrastructure can simplify business processes, boost efficiency, and decrease error risk for companies. Nevertheless, careful planning and execution of the RPA implementation are critical to guarantee a smooth and successful adoption.</font></div></div><div><br></div>

When an organization has a strong RPA infrastructure, it allows their RPA bots to function efficiently, regardless of the amount of work they handle. This capability enables businesses to fully leverage automation.

Effortless Adoption of RPA Through a Strong Infrastructure | Featsystems

Simplifying Effortless Adoption of RPA Through a Strong Infrastructure

<font size="4" face="georgia"><br></font><div><font size="4" face="georgia"><br></font></div><div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Despite the looming threat of a recession, businesses of all sizes should consider accelerating their digital transformation efforts. Paradoxically, economic downturns have historically been catalysts for innovation, with about half of Fortune 500 companies being established during times of financial crisis, investing in digital transformation during these challenging times can help organizations overcome sluggish growth and address talent shortages. By making strategic investments now, businesses can gain a competitive edge over rivals who are scaling back their transformation plans. A study found that companies that emerged strongest from previous recessions were those that focused on streamlining operations and investing in long-term growth initiatives.</font></div><h2><b><font size="4" face="georgia"><br></font><font face="georgia" size="5">Prioritize short-term savings, ultimately result in higher costs in the future</font></b></h2><div><font size="4" face="georgia">As businesses face the challenges of an impending recession, labor shortages, and supply chain disruptions, conventional cost-cutting measures may not be the most effective solution. Instead, the pandemic has demonstrated that innovation is key in times of crisis, leading to the rapid adoption of digital technologies to meet changing consumer needs. This acceleration of innovation has also resulted in unprecedented advancements in research and development, culminating in the development of a vaccine in under a year, which would typically require around a decade from conceptualization to approval.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">To stand out from the competition during an impending economic slump and to bridge the widening skills gap, businesses can seize a chance to innovate. Advancing their digital transformation efforts can help them navigate the deceleration and tackle shortages in skilled personnel.</font></div><div><font size="4" face="georgia">By 2026, it's projected that businesses will allocate a whopping $3.4 trillion toward their digital transformation endeavours. The companies that are most equipped to adapt to swiftly changing consumer demands and embrace novelty are utilizing Hyper- Intelligent Automation Solutions.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">A complete reliance on automation</b></font></h2><div><font size="4" face="georgia">Digital transformation empowers businesses to reduce the negative impact of disruptions and enhance their flexibility and adaptability, thus making it easier to cope with future uncertainties. The advantages of embracing digital transformation are manifold and include improved productivity and efficiency, enhanced supply chain management, better customer experience, and increased visibility of resources.</font></div><div><font size="4" face="georgia"><br></font></div><div><span style="font-family: georgia; font-size: large;">The integration of no-code automation platforms eliminates the need for employee reskilling, easing the burden of adopting advanced automation technologies. Through <a href="https://www.featsystems.com/what-is-rpa" title="RPA" target="_blank"><b>Robotic Process Automation (RPA)</b></a>, tedious and error-prone tasks that consume a lot of time can automate. The pairing of RPA with <b><a href="https://www.featsystems.com/what-is-ai" title="AI " target="_blank">Artificial Intelligence (AI)</a></b> enables businesses to scale up and acquire decision-making capabilities in their automation processes. Business Process Management (BPM) is used for automation by streamlining and optimizing business processes to make them more efficient and effective. By automating these processes, organizations can reduce manual labor, eliminate errors, and improve the speed and accuracy of their operations. With the automation of these tasks, workers have more time to focus on creative endeavors and gain valuable insights that can be used to enhance customer experience, drive growth, and increase revenue.&nbsp;</span><br></div><div><span style="font-family: georgia; font-size: large;"><br></span></div><div><h2 style=""><font face="georgia" size="5"><b style="">Eg-&nbsp;</b></font></h2><p style=""><font face="georgia" size="4">The end-to-end automation of serving simple customer requests involves three technologies in customer service operations. These technologies include AI engine, which helps in understanding customer input, such as emails, documents, and queries. Machine learning algorithms are used to classify customer requests and match them to potential actions. Finally, RPA bots or scripts are utilized for output, such as sending response emails or messages. The implementation of these technologies in <a href="https://www.featsystems.com/blog-details?20004-How-hyper-intelligent-automation-solutions-fuel-customer-service-applications?" title="Customer Service Operations Automation" target="_blank">customer service operations </a>can improve response times, enhance customer experience, and increase operational efficiency.</font></p><div style="font-family: georgia; font-size: large;"><br></div></div><h2><span style="color: inherit; font-size: 2rem; font-family: georgia;"><font size="5"><b>Ways to prevent common errors</b></font></span></h2><div><font size="4" face="georgia">Digital transformation can be a thrilling and game-changing experience, but only when executed correctly. Many businesses fall for the allure of digitalization and rush into implementing solutions, which can easily lead to avoidable pitfalls.</font></div><div><font size="4" face="georgia">To ensure a successful digital transformation, businesses require a well-planned strategy. This is often best achieved through the guidance of a capable digital transformation partner, who can assist in automating processes, selecting the right solutions, integrating automation with existing infrastructure, and providing training and upskilling opportunities for existing employees. Alternatively, the partner can also manage the new digital infrastructure on behalf of the business if preferred.</font></div><div><font size="4" face="georgia">Specialized knowledge is another critical factor that sets apart a digital transformation partner. A vendor with expertise in specific sectors can identify pain points that can benefit the most from automation. For instance, if a hedge fund wishes to invest in more digitalization, it's advisable to partner with a vendor that understands its sector and can handle tasks such as net asset value calculations.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Support of stakeholders is an essential component</b></font></h2><div><font size="4" face="georgia">Businesses often fall into the trap of overlooking the crucial aspect of cultural transformation necessary to ensure the success of any digital transformation plan. To fully capitalize on business process automation during a worldwide talent scarcity, it's essential to train and upskill motivated workers with the right aptitude.</font></div><div><font size="4" face="georgia">Additionally, educating all employees on the purpose and significance of a digitalization plan is vital. It's crucial to answer questions such as why they should care and how they will benefit from the plan. Failure to provide answers to these key questions may result in positioning the plan for failure. Employees play a significant role in overseeing the implementation of digitalization, and if they hold a hostile attitude towards it, the chances of success decrease significantly.</font></div><div><font size="4" face="georgia">It's been estimated that for all dollar businesses invest in licensing an automation solution, they spend up to five times more attempting to determine how to scale and implement it. This misuse of resources is unnecessary, particularly for businesses that may be unable to afford it. A well-crafted strategy is all that's required to overcome this challenge.</font></div><div><font size="4" face="georgia">During difficult times, businesses can gain a significant advantage by doubling down on their investment in intelligent automation. Advanced automation technologies are capable of enhancing efficiency while simultaneously freeing up resources for innovation and investment in human capital, thereby laying the foundation for long-term success.</font></div><div><br></div></div>

Hyper-Intelligent Automation can empower your business to proactively prepare for a recession by automating tasks, optimizing processes, and increasing operational efficiency, ensuring resilience and agility in uncertain economic times.

How does Hyper-intelligent automation prepare you for a recession | Featsystems

How can Hyper-Intelligent Automation prepare you for a recession?

<br><div><br></div><div><div><br></div><div><br></div><div><font size="4" face="georgia"><a href="https://www.featsystems.com/fibo-chatbot" title="Fibo Chatbot" target="_blank">Chatbots</a> and Robotic Process Automation (RPA) have gained popularity in recent years due to their ability to automate and simplify various business processes.</font></div><div><font size="4" face="georgia">But what happens when you mix the automation skills of<a href="https://www.featsystems.com/what-is-rpa" title="RPA software" target="_blank"><b> RPA software </b></a>with the natural language processing capabilities of a chatbot like ChatGPT? The possibilities are endless</font></div><div><font size="4" face="georgia">In this blog article, we look at five various scenarios for integrating <a href="https://chat.openai.com/chat" title="ChatGPT bot" target="_blank"><b>ChatGPT</b></a> with RPA technologies and discuss how these two factors together may significantly boost productivity and customer satisfaction.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Case 1: Understanding and interpreting user input</b></font></h2><div><font size="4" face="georgia">The capacity of ChatGPT to recognize and decipher input in natural language is one of its most potent characteristics.</font></div><div><font size="4" face="georgia">For instance, ChatGPT may be connected with an HR management system utilizing RPA to provide employees access to a knowledgeable virtual assistant.</font></div><div><font size="4" face="georgia">The virtual assistant can comprehend and interpret the employees' questions and requests, and then use RPA technologies to trigger the relevant activities.&nbsp;</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Case 2: Auto-replies to customer inquiries</b></font></h2><div><font size="4" face="georgia">Another use case for connecting ChatGPT with RPA tools is creating and sending automated responses to customer requests.</font></div><div><font size="4" face="georgia">This may be especially helpful for companies that deal with a lot of consumer inquiries, like e-commerce companies. Using RPA technologies to automatically generate the correct answers depending on the request's content, organizations can provide quick and accurate responses to customers without human intervention.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Case 3: Generating summaries and reports automatically</b></font></h2><div><font size="4" face="georgia">The automated report, summary, and analytics generation based on datasets is another situation where ChatGPT might be helpful.</font></div><div><font size="4" face="georgia">RPA tools are used to automate data gathering and entry into ChatGPT, with the output then being utilized to initiate particular activities or actions. This can be utilized in several sectors, including banking, healthcare, and logistics, where there is a need for extensive data analysis and reporting.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Case 4: Automated Customer Service</b></font></h2><div><font size="4" face="georgia">Another benefit of integrating ChatGPT with RPA technologies is automated customer assistance via a chatbot interface. Using RPA technologies for backend operations and jobs like order processing or account management, companies can deliver rapid and effective service to consumers without any individuals. This can be especially helpful for industries like retail and e-commerce that deal with a lot of customer service.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Final Verdict</b></font></h2><div><font size="4" face="georgia">In each of these cases, combining ChatGPT with RPA technologies makes the process easier and more effective. The options are numerous, ranging from creating automated customer support answers to producing automated reports and summaries.</font></div><div><font size="4" face="georgia">In summary, the combination of ChatGPT and RPA tools opens up a multitude of possibilities to automate and simplify various business processes. Businesses can use this powerful combination to improve internal operations and provide better service to their customers, ultimately leading to higher productivity, happier customers, and increased profits.</font></div></div><div><br></div>

 ChatGPT and RPA can help improve the overall efficiency and effectiveness of customer service operations, leading to happier and more satisfied customers.

ChatGPT & RPA tools for Customer Service | Featsystems

Enable Automation: How ChatGPT and RPA Tools Can Boost Productivity and Customer Service

<br><div><br></div><div><br></div><div><h2><font face="georgia" size="5"><b>Four stages to success using the RPA maturity model</b></font></h2><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Simply beginning is ineffective.</b></font></h2><div><font size="4" face="georgia">Many businesses make the fatal error of thinking that everything will go according to plan if you simply begin.&nbsp;</font></div><div><font size="4" face="georgia">However, learning about robotic process automation is the best way to get started. It not only ensures that the proper processes and automation tools are selected by progressing through the four maturity stages but also that the process automation is in line with the overarching technology and business goals, the organization's specific and infrastructural needs, assurance of information security, the definition of best practices for automation, as well as the assurance of support and maintenance.&nbsp;</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Maturity Stage 1 - Assessment &amp; Evaluation</b></font></h2><div><font size="4" face="georgia">It is advised in the early stages of the RPA journey to become familiar with automation technology. The scanning opportunity is the next step in an <b><a href="https://assessmenttool.featsystems.com/automation-process-discovery" title="RPA assessment " target="_blank">RPA assessment</a></b>, which looks into its potential and possible application areas. It involves determining which processes are candidates, which application areas are appropriate, and whether RPA is necessary for the organization. if there is an equivalent amount of transactions, and where it can deliver value.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Maturity Stage 2-&nbsp; Piloting</b></font></h2><div><font size="4" face="georgia">Piloting starts as soon as maturity stage 2 is attained.</font></div><div><font size="4" face="georgia">Initially, it will frequently take the shape of a hybrid kind of process automation, where people and robots collaborate. where employees may actively operate the software robot to assist them.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Maturity Stage 3-&nbsp; Ramp-Up &amp; Scaling</b></font></h2><div><font size="4" face="georgia">The move to maturity stage 3 ensues when the piloting has been completed successfully. The firm "codifies" the information learned in the "first phase" to advance on its automated route. An <a href="https://featsystems.com/center-of-excellence" title="RPA CoE" target="_blank"><b>RPA Center of Excellence (CoE)</b></a> is established to support automation adoption and serves as a conduit between automation specialists and process stakeholders. Coe also outlines the best practices for automation which include process selection, infrastructure setup/maintenance, security management, application lifecycle management, and license management. The business is leading initiatives for change management and is aware of the advantages of automation. Based on the experiences from the earlier phase, the automation-savvy employees of the specialist departments can identify potential automation options.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Maturity Stage 4-&nbsp; Rollout &amp; Integration</b></font></h2><div><font size="4" face="georgia">When an organization reaches Maturity stage 4, it has progressed a step along the road to automation. Where RPA is integrated into the organization's digital landscape, governance, security management, KPI dashboards, and application lifecycle management processes are fully automated. These processes are maintained with little or no manual effort. In this phase, RPA is sustainably embedded and institutionalized in the enterprise architecture.&nbsp; This indicates that RPA is recognized as a tool inside the organization, integrated into the initial study of development initiatives, and considered in people planning. With maturity stage 4, the conditions have been set to assure the viability and high scalability of the RPA portfolio produced in the various departments.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Final Verdict</b></font></h2><div><font size="4" face="georgia">The maturity model supports the business-wide scaling and deployment of RPA. For that number of considerations must be made, and certain conditions are established, setting the objectives, creating the infrastructure, supplying the resources, institutionalizing the automation, and keeping track of its development. The maturity model assists in successfully implementing RPA inside the organization and making effective use of it. In short: It provides a roadmap for the successful business-wide automation of processes.</font></div></div><div><br></div>

These 4 stages of the RPA Maturity model offer a path for automating business-wide processes successfully.

RPA maturity model for business-wide process automation | Featsystems

Business-wide process automation using the RPA Maturity model

<div><br></div><div><br></div><h2><font face="georgia" size="5"><b>1) Error - Too many different applications variations</b></font></h2><div><font size="4" face="georgia">The prerequisite for <a href="https://featsystems.com/what-is-rpa" title="RPA " target="_blank"><b>Robotic Process Automation (RPA) </b></a>is standardized, recurring processes. If a large number of decisions are required for particular processes, it is vital to properly identify them and specify decision-making rules. In such a circumstance, it is best to organize a working group comprised of executing workers and automation specialists who develop explicit models and procedures for the specific work processes and therefore offer a clear picture of the work phases. The models make it evident at what stages of the overall process automation with software robots make the most sense or in situations when a process restructuring may be required in advance.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h2><font face="georgia" size="5"><b style="">2) Flaws - Lack of tools for accurate performance assessment</b></font></h2><div><font size="4" face="georgia">Most of the businesses do not maintain data on the efficiency of individual processes. However, the automation of operations depends heavily on this information. Therefore, it could be essential to use separate measuring techniques to get the required technical data, including usual variations. If a thorough performance evaluation is provided, the rise in productivity and subsequent success of robotic process automation will be measurable.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h2><font face="georgia" size="5"><b style="">3) Error - No data on the breadth of process variations</b></font></h2><div><font size="4" face="georgia">Successful automation depends on having precise and comprehensive knowledge about all required process stages, sub-processes, and process paths. A professional assessment of the individual process steps is necessary. In this way, unnecessary portions of the process flow can be found and eliminated. This opens up the possibility of using RPA technology more accurately and effectively. The guaranteed outcome is a significantly larger time and cost savings.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h2><font face="georgia" size="5"><b style="">4) Mistakes - Ignoring the usual fluxes</b></font></h2><div><font size="4" face="georgia">Every organization has standard operating processes that are customized based on what is wanted and needed right now. If market fluxes occur- Production needs to be modified, for instance, in response to changes in consumer demand or supplier availability.</font></div><div><font size="4" face="georgia">Such modifications are considered even when switching to robotic process automation to make the routinely required adjustments quick, straightforward, and secure.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h3><font face="georgia" size="5"><b style="">5) Mistake - Not preparing for unanticipated changes</b></font></h3><div><font size="4" face="georgia">Changes are inevitable since the market is shifting. Some changes are minor, others are so severe that the entire production chain must be disassembled and reorganized. Every business has to be prepared for such changes. This is a reality of doing business, which is why organizations should always keep their rapid change management plans up to date and adapt the RPA solutions used to current demands or efficiently collect and automate new processes.</font></div><div><font size="4" face="georgia">&nbsp;</font></div><h3><font face="georgia" size="5"><b style=""><br></b></font><span style="font-family: georgia;"><b style=""><font size="5"><a href="https://featsystems.com/consulting-services" title="RPA Consulting" target="_blank">Feat Systems Consulting</a>- Your reliable partner for Successful Robotic Process Automation (RPA).</font></b></span></h3><div><font size="4" face="georgia">Contact us if you want to securely avoid all the obstacles in the path of robotic process automation for your business. As a result, you can join the era of second-machine-age technologies without concern and help your business capitalize on the digital revolution.</font></div><div><br></div>

These are 5 mistakes you must take into account in order to avoid all the barriers in the path of Robotic Process Automation (RPA) for your business. 

 RPA input - 5 Frequent mistakes in the initial project | Featsystems 

RPA input - 5 Frequent mistakes in the initial project

<br><div><br></div><div><br></div><div><br></div><div><div><font size="4" face="georgia">Customer’s expectations and business practices are changing more quickly and drastically than ever before. Marketers are under a lot of pressure to redesign their organizational structures and use cutting-edge technology to develop unique consumer experiences that are optimized for digital channels. In this case, the adoption of creative automation in marketing is essential to successful customer-related marketing. Aside from selecting the proper software automation tools, success of sales &amp; marketing is determined by various factors.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">To offer you a quick summary, here are the top 10 reasons for automation in marketing.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Improve the effectiveness of your Marketing</b></font></h2><div><span style="font-family: georgia; font-size: large;">The demands of customers on today's marketing communication have transformed immensely. These want to be regarded as individuals and to be delivered appropriate customer experiences that are tailored to their specific demands across many channels. The path taken by a consumer is no longer linear; instead, it is influenced by the decisions made by each person. To do this, it is necessary to combine various data sets, evaluate them, and develop suitable marketing campaigns from them using the same tools and constrained marketing expenditures.</span><br></div><div><font size="4" face="georgia">Here, a crucial role is played by the automation of the complex consumer journey utilizing the appropriate methods and technological tools so that future client requirements may be met with minimal resources and a limited budget.</font></div><div><font size="4" face="georgia">This has an impact on the respective organization. Efficient marketing only works if organizational silos are broken down and marketing skills are bundled.</font></div><div><font size="4" face="georgia">All marketing channels should work together and be coordinated strategically with the right software. Here, the future should be viewed from the standpoint of channel orchestration and collaboration to boost marketing effectiveness.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia"><b style=""><font size="5">Sales and marketing must expand in tandem</font></b></font></h2><div><span style="font-family: georgia; font-size: large;">In order to implement marketing automation, it is necessary to combine sales and marketing objectives while taking into consideration each team's actions. Marketing manages lead creation before handing it over to sales. It has to be specified when this happens. In addition to helping to retain current clients or bid them farewell, marketing and sales should work together. Automation streamlines collaboration, considering that both teams are constantly aware of the stage a client is in and what has to be done next, this is a good practice.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia"><b style=""><font size="5">Spend less time on less important activities</font></b></font></h2><div><span style="font-family: georgia; font-size: large;">Automation in marketing guarantees that time-consuming everyday tasks are handled automatically. One example of this is the manual uploading and downloading of Excel files across several platforms. The time that is saved than be utilized to engage in creative processes and generate new concepts. Thus, sales have more time to keep up with clients because of automation.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Think to interact personally&nbsp;</b></font></h2><div><span style="font-family: georgia; font-size: large;">Discovering your client's interests and preferences is made possible via marketing automation by using targeted marketing, we can reach our customers' potential customers and improve communications. This may be accomplished by using personal incentives, such as appropriate offerings products, and services.</span><br></div><div><font size="4" face="georgia">Since you can only learn about the preferences of your potential leads by providing extra value. In this manner, you may create trust through customized connection, because everyone should feel acknowledged. And that's precisely what you can accomplish with a tailored strategy at particular points in the customer journey. With the correct measurements, you can gather slight but extremely useful information about your consumers.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Utilize one solution rather than many</b></font></h2><div><span style="font-family: georgia; font-size: large;">There are various automation solutions for planning, executing, and managing the campaign. The solutions market is broad, with numerous fresh concepts as well as specialized and customized solutions. It is important to utilize the right solution which is appropriate for the marketing strategy and provides additionally integrated technology components to enhance end-to-end marketing management processes.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Make your sales team happy</b></font></h2><div><span style="font-family: georgia; font-size: large;">Improved collaboration between marketing and sales is an important factor in marketing automation. There, you can make your marketing and sales department happy. Using automation in marketing you now have the chance to produce more top-quality leads for your sales. You can identify qualified leads, qualify them for sales, and get to know potential customers better with the aid of targeted nurturing strategies.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia"><b style=""><font size="5">Measure the success of your campaign</font></b></font></h2><div><span style="font-family: georgia; font-size: large;">In marketing automation, a major technique for learning from the campaign actions taken is the purpose usage of key performance indicators as well as to make informed decisions for upcoming campaigns. The essential figures should be utilized for optimization.</span><br></div><div><font size="4" face="georgia">Even a campaign's failure adds tremendous value for subsequent campaigns. Due to the absence of a database, there isn't much data available on each client, especially in the early stages of data-driven marketing. Therefore, it is now impossible to predict how they will respond to various advertising (Campaign) strategies.</font></div><div><font size="4" face="georgia">Thus, gathering the relevant information and comprehending client response is crucial. The correct hints for this are given by the key performance indicators.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Real-time communication with your connections</b></font></h2><div><span style="font-family: georgia; font-size: large;">Customers today want to be understood and to receive the appropriate, highly personalized message on the right channel at the right time. Real-time communication is essential in this situation. Real-time communication starts when a consumer responds or takes a specific action. In addition to the real-time channel, you must understand your (possible) consumers' needs to be able to provide offers that are appropriate for them.</span><br></div><div><font size="4" face="georgia">For this marketing team needs more data to interpret certain interests through AI artificial intelligence. On the other hand, real-time marketing also necessitates automated processes.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia"><b style=""><font size="5">Automation enhances customer satisfaction</font></b></font></h2><div><span style="font-family: georgia; font-size: large;">Marketing automation creates a win-win situation for you and your consumers by giving them a customized online experience.</span><br></div><div><font size="4" face="georgia">Gaining your consumers' confidence enables you to learn the necessary details about them. By doing this, you'll progressively discover more about each customer.</font></div><div><font size="4" face="georgia">This data is incorporated into each customer's unique profile and can be used strategically to direct appropriate offers as a result of which the customer's perception improves. This enhances satisfaction and increases willingness to buy.&nbsp;</font></div><div><font size="4" face="georgia">As part of the service, it is important to answer queries and handle customer complaints. By implementing the <a href="https://featsystems.com/iris" title="IRIS solution for customer service" target="_blank">IRIS solution</a>, you can increase the rate of customer satisfaction</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia"><b style=""><font size="5">Maintain a competitive advantage!</font></b></font></h2><div><span style="font-family: georgia; font-size: large;">Who wouldn't want to have a competitive advantage? With automation this is achievable</span><br></div><div><font size="4" face="georgia">In today's market, potential buyers have high expectations, and there is frequently fierce competition. To fulfill these expectations, you may use marketing automation in this situation. Because very few businesses have so far automated their marketing processes using data. To surpass the competition by creating a remarkable customer experience that is tailored to each person's needs.</font></div><div><font size="4" face="georgia">The initial stages on the road toward digital transformation are made possible by automation in the marketing process.</font></div><div><font size="4" face="georgia">For a lot of people, this is a chance to adjust to market developments and modify client behavior on time and thus avoiding potential migration to competitors.</font></div><div><br></div><div><br></div><div><br></div></div>

Automation in marketing is valuable because it helps businesses expand their revenue more quickly, boost efficiency, and sell more to consumers.

10 Reasons Why Automation in Marketing is valuable for Businesses | Featsystems

10 Reasons Why Automation in Marketing is valuable for Businesses

<br><div><br></div><div><br></div><div><div><span style="font-family: georgia; font-size: large;">Automation has long been embraced by the financial services industry. Today AI is gaining traction as organizations explore the potential to generate value for customer service, raise revenue, efficiency, and risk management.</span><br></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">However, AI is one component of the future of automation. We think that by combining the benefits of Robotic Process Automation (RPA), Artificial Intelligence (AI), Optical character recognition (OCR), IoT, and human intelligence, financial services can grow through <b><a href="https://featsystems.com" title="Hyper-intelligent automation " target="_blank">"Hyper-intelligent automation."</a></b></font></div><div><font size="4" face="georgia">This entails the intelligent application of various automation methodologies and components, going from simple robot integration to complete process and system digitalization.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">As one of the successful <a href="https://featsystems.com/what-is-rpa" title="RPA service poviders" target="_blank"><b>RPA service providers</b></a> and digital transformation enablers globally, we have certified expertise in delivering hyper-intelligent automation solutions to help change processes while maximizing the performance and potential of your employees.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Let’s take a quick look at five hyper-intelligent automation solution examples and how you can put it to use.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><h2><font face="georgia" size="5"><b style="">Automated reporting</b></font></h2><div><font size="4" face="georgia">The process of regulatory reporting is a significant area of application for hyper-intelligent automation because end-to-end reporting automation cannot be achieved with RPA. Banks can satisfy demanding regulatory reporting standards by automating regulatory activities. Additionally, the use of intelligent automation technology guarantees very high reporting accuracy and makes it possible to create an audit trail for every stage of the process in order to meet audit and regulatory requirements.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Avoiding fraud and mistakes</b></font></h2><div><font size="4" face="georgia">Hyper-intelligent solution is also excellent for preventing mistakes and fraud, significantly lowering financial costs from these types of mishaps. Hyper-automation can be utilized effectively and transparently with ML to handle transactions, and produced logs can be analyzed using ML to spot patterns and trends that enable matching forecasts.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia"><font size="5" style=""><b>Data analysis in real time</b></font></font></h2><div><font size="4" face="georgia">Real-time data analysis is also necessary if company agility is the secret to success. Due to a lack of data analysis, businesses frequently are unable to identify their inefficiencies It is problematic considering the enormous amount of transactional data accessible in the financial sector.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Compliance</b></font></h2><div><font size="4" face="georgia">As online banking and digital payments grow in popularity, banks are searching for creative methods to provide customers with a customized experience. For instance, the customer onboarding process is essential, especially in terms of compliance and anti-money laundering. Using Hyper-intelligent technologies, executives can focus on mission-critical tasks like investigating high-risk accounts.&nbsp; Intelligent bots analyze documents, extract data, automatically upload the essential information to the compliance system and can automatically assign risk scores and categorize the profiles.&nbsp; Using intelligent bots, customer risk profiles can be validated and compiled from many sources.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Customer satisfaction</b></font></h2><div><font size="4" face="georgia">Banks can use a hyper-intelligent automation technology solution to automate processes, increase customer interactions, and enhance the entire customer experience.</font></div><div><span style="font-family: georgia; font-size: large;"><a href="https://featsystems.com/iris" title="iris" target="_blank">IRIS</a> can respond to simple<b> </b></span><a href="https://featsystems.com/" title="Responding customer queris" target="_blank" style="font-family: georgia; font-size: large; background-color: rgb(255, 255, 255);"><b>inquiries from potential customers</b></a><span style="font-family: georgia; font-size: large;"> and, if required, elevate the inquiries that require the intervention of human agents.</span></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Conclusion</b></font></h2><div><font size="4" face="georgia">Hyper-Intelligent automation and its various practical deployment solutions are considerably more than just technological effectiveness. There is more to it than just money, also organizational goals directly affect the customer's and employee's satisfaction with a company.</font></div><div><font size="4" face="georgia">In reality, it is a tactic for enhancing the day-to-day functioning of the people you need to thrive in the company, which will ultimately improve business outcomes. To innovate and expand, the leadership team thus discusses broad, forward-looking proposals for technological advancements. Hyper-intelligent automation technology should first be in their mind.</font></div><div><font size="4" face="georgia">The success of your organization will depend more on automation of your processes, which is already available as innovation is advancing at a rate that requires our workforce to change and fluctuate at a similar rate, but also because it allows us to use our employees for purposes outside of the hustle and bustle of daily life.</font></div><div><br></div></div><div><br></div><div><br></div>

Five hyper-intelligent automation solutions e.g., automated reporting, avoiding frauds, data analysis, compliance, and customer satisfaction will revolutionize financial services by optimizing employees and improve customer interactions seamlessly. 

Hyper-Intelligent Automation Solution examples for Financial Services | Featsystems

Hyper-intelligent Automation Solution examples for Financial Services

<br><div><br></div><div><br></div><div><div><br></div><div><font face="georgia" size="4">Agility is a topic that is brought up whenever digital transformation is discussed. It is substantial in uncertainties because individuals who can respond fast are in a powerful position when moving forward.&nbsp;</font></div><div><font face="georgia" size="4">It is about the managing, optimization, and automation of various processes. It's about saving time through structured, repeatable processes, making work processes more efficient, and ultimately forging competitive advantages through short response times.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Definition of agility</b></font></h2><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">Agility refers to the capacity to respond quickly to changes in the market or the behavior of consumers, as well as to make modifications that are oriented towards the future.</font></div><div><font face="georgia" size="4">To be successful, businesses must continually reinvent themselves and adapt to new situations.&nbsp;</font></div><div><font face="georgia" size="4">An agile business can adapt its plans, make choices quickly, and act on those decisions to respond to market changes and customer needs. Agility also arises from a collaborative environment with automated processes and workflows and ultimately thrives on its innovative strength and adaptability.</font></div><div><font face="georgia" size="4">It gains a competitive edge by being more responsive to internal and external change and being more productive.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Why does Hyper-intelligent automation matter so much for agility?</b></font></h2><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">T</font><span style="font-family: georgia; font-size: large;">he source of the current disruption is agility. Organizations need to be able to respond rapidly, change course at the last second, and move quickly to achieve a competitive edge. Companies always struggle to hold onto their (dominant) positions since the market is constantly changing. By using <a href="https://www.featsystems.com" title="Hyper-intelligent automation" target="_blank"><b>Hyper- intelligent automation technologies</b></a>, companies can become more agile and leverage their competitive advantage.</span></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">The Four Key Components Include&nbsp;</b></font></h2><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">1.<span style="white-space:pre">	</span>A modern Data strategy and <b><a href="https://www.featsystems.com/what-is-ai" title="AI" target="_blank">Artificial Intelligence (AI)</a></b>, the power of which enables companies to take an informed, intelligent, and more targeted approach to the delivery of their services.</font></div><div><font face="georgia" size="4">2.<span style="white-space:pre">	</span><b><a href="https://www.featsystems.com/what-is-rpa" title="RPA" target="_blank">Robotic Process Automation (RPA)</a></b> to free employees from repetitive, low-value tasks like data entry and use their creativity and innovation to increase their added value to the company.</font></div><div><font face="georgia" size="4">3.<span style="white-space:pre">	</span><b><a href="https://www.featsystems.com/what-is-ocr" title="OCR" target="_blank">OCR</a></b> can convert unstructured data from scanned documents into structured, digitized data to integrate them into Digital business processes.</font></div><div><font face="georgia" size="4">4.<span style="white-space:pre">	</span>A more integrated way of working that enables organizations to accelerate cross-functional activities to improve workflow efficiencies through <b><a href="https://www.featsystems.com/what-is-bpm" title="BPM" target="_blank">Business process management </a></b>and API management.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Agility as a true value driver</b></font></h2><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">The agility that hyper-intelligent automation solution generates in businesses is the true value driver since it makes adaptation much easier. More and more companies have embraced automation in search of cost-saving opportunities that also offer business agility benefits. According to leaders, automation lowers a variety of operational and IT costs while giving the company new opportunities. Big data can be used to analyze and apply the results to the company. Automation technologies collect and aggregate all kinds of data to understand specific outcomes and make swift decisions to deliver forward-thinking results. As a result, the flexibility to react to change and new requirements provides without getting organizational debt.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Advantages of Agility through Hyper-Intelligent Automation</b></font></h2><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">The use of hyper-intelligent automation solutions facilitates staff to organize, and eliminate tedious, labor-intensive, and ineffective tasks. It not only enhances employee decision-making through AI by offering necessary insights into data patterns but also the decisions are based on analysis of the automation systems and are thus more well-informed. This rapid increase in production leads to increased organizational efficiency. Such platforms aid in the scalability of workflows and processes, accelerating the time to market for products. Fusing Hype-intelligent automation with agile methodologies enables businesses to become intelligent and agile.</font></div><div><font face="georgia" size="4"><br></font></div><h2><font face="georgia" size="5"><b style="">Final Verdict</b></font></h2><div><font face="georgia" size="4"><br></font></div><div><font face="georgia" size="4">By merging automation and intelligence with agile techniques, a business is enabled to be smarter and more efficient in its agile delivery lifecycles. In order to make the best investments in their agile and technology processes and remain competitive in the years to come, organizations must analyze what various trends signify for their strategic business goals. While manual processes certainly limit a company's growth potential, Hyper-Intelligent Automation removes these limitations. By achieving operational agility in this way, it is possible to more swiftly put short-term priorities into action. Businesses retain access to a workforce of digital workers that are constantly engaged, never tired, and never make errors. They can scale in a completely new way as a result, giving them the ability to react fast to market developments. In other words, operational agility is transformed into automated processes.</font></div><div><br></div><div><br></div></div>

Businesses can increase their agility and capitalize on their competitive edge by utilizing hyper-intelligent automation solutions.

Better agility via Hyper-Intelligent Automation | Featsystems

Better agility via Hyper-Intelligent Automation

<br><div><br></div><div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">In the IT industry, Robotic Process Automation (RPA) has gained widespread recognition. It is one example of how the pandemic propelled a particular technology forward.</font></div><div><font size="4" face="georgia">When the pandemic entered, the businesses were forced to operate with a less workforce resulting in a severe need for automation.</font></div><div><font size="4" face="georgia">It was clear that RPA should be used because of its capability to efficiently complete high-volume repetitive and process-based transactions.</font></div><div><font size="4" face="georgia">As we approach the middle of 2022, let us see how this technology will shape the coming years.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><h2><font face="georgia" size="5"><b style="">Essential trends that will define automation in the coming years</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">1.<span style="white-space:pre">	</span>Continuous Discovery will be important</font></div><div><font size="4" face="georgia">2.<span style="white-space:pre">	</span>CIOs will be mandated to implement RPA</font></div><div><font size="4" face="georgia">3.<span style="white-space:pre">	</span>Center of Excellence (CoE) unit will emerge</font></div><div><font size="4" face="georgia">4.<span style="white-space:pre">	</span>Hyper-Intelligent automation solution for cognitive activities</font></div><div><font size="4" face="georgia">5.<span style="white-space:pre">	</span>Bots will become more effective with semantic automation</font></div><div><font size="4" face="georgia">6.<span style="white-space:pre">	</span>Low-code platforms gaining popularity</font></div><div><font size="4" face="georgia">7.<span style="white-space:pre">	</span>RPA services in non-tech sectors will grow</font></div><div><font size="4" face="georgia">8.<span style="white-space:pre">	</span>SMBs &amp; Mid-Market sectors will boost usage of RPA&nbsp;</font></div><div><font size="4" face="georgia">9.<span style="white-space:pre">	</span>Upgrading non-tech workforce skills for RPA Job</font></div></div><div><font size="4" face="georgia"><br></font></div><div><h2><font face="georgia" size="5"><b style="">Continuous Discovery will be important</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Continuous discovery is a method of using automation technologies to monitor the ongoing performance of the whole organization and process transformation actions to maintain</font></div><div><font size="4" face="georgia">the process's quality in an optimized condition.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Think about how most businesses operate right now. Where employees at every level spent more time on different applications. Employees have to concentrate on taking the required actions to complete it quickly. Even when a method is followed, new situations will be developed that need the addition of new phases to the process.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">This is where <a href="https://www.uipath.com/blog/automation/what-is-continuous-discovery" title="Continuous Discovery" target="_blank"><b>Continuous Discovery</b></a> allows us to adjust, improve and monitor the processes especially while dealing with modifying conditions. So that organization can maintain resiliency and accomplish business objectives.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><h2><font face="georgia" size="5"><b>CIOs will be mandated to implement RPA</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">In all firm where digital activities are accelerated, the CIO is in charge of boosting IT performance. Identifying the most current technology and tools the business can use to become a digital leader is also on the list of tasks.</font></div><div><font size="4" face="georgia">In the coming years, many companies will start their RPA journey to increase from 53% to 72% based on the <b><a href="https://www2.deloitte.com/ro/en/pages/technology-media-and-telecommunications/articles/deloitte-global-rpa-survey.html" title="Survey" target="_blank">Deloitte survey</a></b>.</font></div><div><font size="4" face="georgia">This is adequate evidence of the RPA mandatory for CIOs committed to digital transformation.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Center of Excellence (CoE) unit will emerge</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">The key unit or team in any business that acts as the forerunner of specific technology or process is known as a CoE or Center of Excellence.</font></div><div><font size="4" face="georgia">RPA CoE can be put into practice to maximize Return on Investment, setting governing structure assuring that processes are adhering to internal procedures and external compliance standards, etc.</font></div><div><font size="4" face="georgia">Within the company, training, service, and assistance are additional responsibilities of the CoE that make it easier for end users to interact with RPA specialists.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><h2><font face="georgia" size="5"><b style="">Hyper-Intelligent automation solution for cognitive Activities</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">To minimize cognitive effort and workload for human employees, a Hyper-intelligent automation solution is required in businesses.</font></div><div><font size="4" face="georgia"><a href="https://www.featsystems.com/" title="Hyper intelligent automation" target="_blank"><b>Hyper-intelligent automation</b></a> is an excellent example, the integration of RPA and AI, OCR &amp; BPM technology solutions allows the organization to relieve a large portion of cognitive activities that would otherwise need a lot of human intervention.</font></div><div><font size="4" face="georgia">With this, they can increase productivity significantly while minimizing errors and downtimes thanks to Hyper-intelligent automation powered by RPA workflows.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Bots will become more effective with semantic automation</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">The definition of semantic is the addition of meaning to a language or a system of reasoning.</font></div><div><font size="4" face="georgia">RPA bots will be able to comprehend processes through the use of semantic automation, and they will be able to modify the program internally to speed up and streamline workflows.</font></div><div><font size="4" face="georgia">To effectively accomplish the desired outcome, the RPA would continuously enhance and optimize the process.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><h2><font face="georgia" size="5"><b style="">Low-code platforms gaining popularity</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Without coding skills, low-code platforms let non-technical business specialists build software in the areas where they excel.</font></div><div><font size="4" face="georgia">Such Platforms allow users to create drag-and-drop programs without having to know any code at all.</font></div><div><font size="4" face="georgia">RPA is the brains behind such low-code platforms. They come in the form of drag-and-drop actions that can start processes.</font></div><div><font size="4" face="georgia">The ultimate effect will be a significant decrease in effort for developers and non-tech users.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">RPA services in non-tech sectors will grow</b></font></h2><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">RPA was formerly thought to be only useful in a limited number of businesses, those related to information technology and high-tech sectors.</font></div><div><font size="4" face="georgia">RPA can also be used to automate operations in all non-tech businesses, including HR, capital markets, banking, insurance, and eCommerce.</font></div><div><font size="4" face="georgia">In these non-tech sectors, RPA usage or service is expected to grow in the coming years.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><div><font size="4" face="georgia"><br></font></div><h3><font face="georgia" size="5"><b style="">SMBs &amp; Mid-Market sectors will boost usage of RPA&nbsp;</b></font></h3><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">RPA usage is also anticipated to skyrocket in the SMBs and mid-market sectors over the next few years.</font></div><div><font size="4" face="georgia">The drop in commodity software prices, ease of access to automation software, and the worldwide push toward automation have facilitated RPA's availability and affordability for SMBs and mid-market companies.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b style="">Upgrading non-tech workforce skills for RPA Job</b></font></h2><div><font size="4" face="georgia"><b><br></b></font></div><div><font size="4" face="georgia">Organizations across all sectors are confronting the problem of upgrading their workforce to be competent in implementing and handling RPA solutions.</font></div><div><font size="4" face="georgia">If an organization's non-tech workforce is upgraded to become digital workers they can serve as a bridge between RPA processes and human position requirements.</font></div><div><font size="4" face="georgia">Globally, 86% of workers want their companies to provide them with new skill opportunities by <a href="https://www.uipath.com/newsroom/employees-around-the-globe-demand-new-skills-training-from-their-employers" title="Uipath research" target="_blank"><b>uipath research</b></a>.</font></div><div><font size="4" face="georgia">Business executives see the value in this and are ready to spend&nbsp;</font></div><div><font size="4" face="georgia">in upgrading their workforce's RPA skills.&nbsp;&nbsp;</font><span style="font-family: georgia; font-size: large;">As a result, organizational productivity and efficiency are increased.</span></div></div><div><br></div><div><br></div><div><br></div>

9 essential trends to define RPA automation in the Coming Years are as follows CIO, automated discovery, CoE, non-tech workforce, SMBs, low-code platforms semantic, and cognitive automation.

9 trends to define RPA Automation in the Coming Years  | Featsystems

9 Trends to Define RPA Automation in the Coming Years

<br><div><br></div><div><br></div><div><div><font size="4" face="georgia">Every business relies on its employees. But how can you identify the ideal candidate and recruit them efficiently and quickly? Technologies such as Robotic Process Automation (RPA) can significantly <a href="https://www.featsystems.com/rpa-human-resource" title="Recruitment &amp; Hiring Process" target="_blank"><b>support recruitment and hiring processes </b></a>using Artificial Intelligence (AI).</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Multiple of the tasks involved in recruitment are labor-intensive and repetitious. Due to the time-consuming nature of processes like<a href="https://www.featsystems.com/candidate-sourcing-and-screening" title="Screening Process Case Study" target="_blank"><b> CV screening</b></a>, hiring a single employee might take HR departments up to three working days.</font></div><div><font size="4" face="georgia">For example, background checks can be a bottleneck in the hiring process. The greater possibility of inaccurate data and errors in compliance with regulations (compliance guidelines) is another barrier that might be the outcome of manual data processing. These prolonged processes leave candidates vulnerable to competitor poaching.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">When under time pressure, HR managers can make reckless choices that result in the incorrect selection of candidates. Screening candidates is a necessary but time-consuming activity that, if rushed, might result in a poor fit between the vacant post and the talent chosen. Such duties can suck up a significant amount of the time of HR professionals and cause process bottlenecks. Include in this the time and expense devoted to low-value administrative tasks.</font></div><div><font size="4" face="georgia"><br></font></div><div><h2><font face="georgia" size="5"><b style="">RPA replaces Repetitive and Manual activities</b></font></h2><div><font size="4" face="georgia">AI-driven RPA technology is used in Human Resources (HR) to replace manual and repetitive recruiting process activities. As a result, how recruiters spend their time daily is changing.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">To give you an idea of how much time is needed for these tasks, imagine there are 9.8 million job applicants every day, 250 resumes for each position, and an average of six to eight seconds spent by HR reading each resume before making a decision.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Background checks and candidate screening can be done more quickly and efficiently using RPA driven by AI. Additionally, recruiters have the option to develop pre-defined rules that RPA employs to choose the top applicants for interviews.</font></div><div><font size="4" face="georgia">These resources are helpful for recruiters who choose resumes to highlight the technical abilities needed for a position enabling recruiters to analyze hundreds of applications more quickly while ensuring that the applications are shortlisted and are the greatest fit for the organization.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="5"><b>Reducing Human Error</b></font></h2><div><font size="4" face="georgia"><a href="https://www.featsystems.com/what-is-rpa" title="RPA" target="_blank"><b>RPA</b></a> also reduces human error, which is another advantage.</font></div><div><font size="4" face="georgia">Offer letters must be appealing to the targeted applicants while also adhering to regional and company requirements. This led to a time-consuming process. RPA can automate offer letters that are tailored and accurate.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Recruiters can now spend more time making strategic decisions to strengthen the recruitment function and stay up with the market-wide trends while using AI-powered RPA. With robots doing low-value tasks, employees can focus more on connecting with interesting candidates and better assessing whether they fit the company in terms of values and goals.</font></div><h2><font size="5"><font face="georgia"><br></font><font face="georgia"><b>Conclusion</b></font></font></h2><div><font size="4" face="georgia">Overall hiring new employees will become less expensive thanks to automation, and HR will have more time to make sure superior candidates are hired.</font></div><div><font size="4" face="georgia">RPA will be the future of recruiting, utilizing AI and automation to enhance hiring. Soft skills such as creativity and communication will become increasingly crucial for HR as recruiters grow more focused on implementing strategies to acquire top talent.</font></div></div><div><br></div><div><br></div><div><br></div><div><br></div></div>

 RPA & AI together in the hiring process will lower the expenses of new hires while also freeing up HR time and help ensure that the best candidates become effective workers.

RPA & AI in the Hiring Process of Human Resources (HR) | Featsystems

How are RPA and AI changing the Hiring Process of the HR Department?

<br><div><br></div><div><br></div><div><div><font size="4" face="georgia"><a href="https://www.featsystems.com" title="Feat Systems Hyper-intelligent automation solution" target="_blank"><b>Hyper-intelligent automation</b></a> is an organized method of finding, approving, and automating as many operations as quickly as possible. It differs from standard automation in that it requires the coordination of a variety of technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Optical Character Recognition (OCR), &amp; Business Process Management (BPM).</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Any technology's value depends on how widely it may be used. In light of this, the following are some process examples of how insurance companies can be satisfied with hyper-intelligent automation.</font></div></div><div><font size="4" face="georgia"><br></font></div><div><h2><font size="5" face="georgia"><b>1) Document Management Automation</b></font></h2><div><font size="4" face="georgia">Documents acquired through various mediums can be handled automatically without any delay. It uses self-learning models to collect, identify, and analyze the data and context to transfer appropriately for further processing. Employees can now make more informed decisions thanks to Automatic forwarding to downstream processes and give timely responses, regardless of volume.</font></div><div><font size="4" face="georgia"><br></font></div><h2><font size="5" face="georgia"><b>2) Claims Process Automation</b></font></h2><div><font size="4" face="georgia">Loyalty to the insurer is influenced by the claim-making experience that a policyholder has. If the claims process takes too long or is inconsistent, this can increase the claimant's uncertainty. Chances are they will move to a different provider as soon as they can, costing the insurer money. In such&nbsp;</font></div><div><font size="4" face="georgia">Hyper-intelligent automation is a great option that streamlines intelligent segmentation, attribution, and automated ingestion of all applicable claim documents. Furthermore, decisions on <a href="https://www.featsystems.com/claims-processing" title="Claims Processing" target="_blank"><b>claims</b></a> are made automatically, and payments are issued right away. This streamlines and increases the consistency and efficiency of the entire process.</font></div><div><font size="4" face="georgia"><br></font></div><h2><b style=""><font size="5" face="georgia">3) Digital underwriting Process Automation</font></b></h2><div><font size="4" face="georgia">One of the most time-consuming phases of the majority of insurance procedures is underwriting where dropout rates are among the highest due to delays. To increase agility and efficiency in insurance, digital underwriting makes use of cutting-edge technology and fresh data sources. It accomplishes this by automating laborious, tiresome, and time-consuming processes with Robotic Process Automation (RPA). <a href="https://www.featsystems.com/new-business-and-underwriting" title="Digital Underwriting Process" target="_blank"><b>Digital underwriting</b> </a>saves an underwriter a lot of time.</font></div><div><font size="4" face="georgia"><br></font></div><h2><b style=""><font size="5" face="georgia">4) Fraud Detection Process</font></b></h2><div><font size="4" face="georgia">For insurance providers, insurance fraud is a significant issue.</font></div><div><font size="4" face="georgia">A person finds it very challenging to identify even minor behavioral&nbsp;patterns that can point to criminal activities.</font></div><div><font size="4" face="georgia">Insurance companies may detect fraud by using AI to analyze unstructured data such as photos and social media postings. It takes time and effort to search social media to confirm claims.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Contrarily, AI has the ability to independently check posts, for instance, and find out that someone went skiing the day following the supposed broken leg. Alternatively, discovers that the identical image of a damaged automobile was uploaded in the previous two years. As a result, AI is much more proficient than any human in identifying suspicious policyholder behavior.</font></div><div><font size="4" face="georgia"><br></font></div><h2><b style=""><font size="5" face="georgia">5) Customer Service Process</font></b></h2><div><font size="4" face="georgia">Customers dislike having to search through several websites to locate the information they want. They hate even more being stuck on hold waiting for a customer service representative to take their call. Here allows for the deployment of chatbots that converse with customers like people and contain all the information the customer requires. By utilizing hyper-intelligent automation, insurers may give their clients well-informed advice and recommendations that aid in choosing the right insurance policies for their requirements and expands the potential for upselling.</font></div></div><div><b style=""><font size="5" face="georgia"><br></font></b></div><div><h2><font size="5" face="georgia"><b>Final Words</b></font></h2><div><font size="4" face="georgia">For those who have not adopted now is the time for insurance companies to consider how technology can assist them to enhance their business processes. Because it is capable of helping insurance professionals conduct business faster, more efficiently, and more securely.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">Therefore, all insurance companies today should be required to use hyper-intelligent automation. Due to the fact that it not only reduces human errors but also aids in the creation of better tactics and the acquisition of an edge in a competitive market. To move past conventional methods of operation and achieve a higher degree of effectiveness and quality, hyper-intelligent automation is the key.</font></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia">The fact that the data needed for the majority of insurance operations is disorganized, unstructured, or semi-structured is one of the primary causes for continuing with outdated practices. However, this is precisely the key competency of hyper-intelligent automation which thanks to its technical potential aids insurance businesses in reinventing their operations to meet escalating client expectations and market problems.</font></div></div><div><br></div><div><br></div><div><br></div>

The key competency of hyper-intelligent automation satisfies insurance companies to reinvent their processes to meet rising customer demands and market issues.

Hyper-intelligent automation satisfies insurance process | Featsystems

How can insurance companies be specifically satisfied with hyper-intelligent automation solution?

<p style="margin:0in"><br></p><p style="margin:0in"><br></p><p style="margin:0in"><br></p><p style="margin:0in"><span style="font-family: georgia; font-size: large;"><br></span></p><p style="margin:0in"><font size="4" style="" face="georgia">Business Automation Solutions enable businesses to swiftly and efficiently respond to any crises.&nbsp;</font></p><p style="margin:0in"><font size="4" style="" face="georgia">We all Know that the pandemic was on of the most significant economic disruptions in history. A technological transition was necessary to strengthen the resilience of businesses. We were acutely aware of the vulnerability of supply chains, healthcare, and other crucial systems now that the crisis occurred. To guarantee that businesses are resilient from any uncertainty, it is not only smart but essential, to have a <a href="https://www.featsystems.com" title="Hyper-intelligent automation solutions" target="_blank"><b>Hyper-Intelligent Automation</b></a> approach. If business processes aren't digitally empowering while manual efforts are being rebalanced, chances are replaced by competitors that operate much more effectively thanks to automation.</font><br></p><p style="margin:0in"><br></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><br></p><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font face="georgia" size="5"><b>Why is resilience so important?</b></font></span></h2><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">Over the last year, it has been demonstrated that the majority of businesses were unprepared for the impacts. The traditional operating paradigm has not shown to be very resilient. Supply bottlenecks, especially in the crisis, have made aware of the vulnerability of supply chains. The functionality of the business processes in the areas of finance, logistics, procurement, human resources, marketing, sales, and customer service is also, or maybe even especially in times of crisis the engine of a company. The efficiency of a company's business operations in the field of finance, logistics, procurement, human resources, marketing, sales, and customer service is also, or maybe even more so in difficult circumstances.</font></span></p><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><font face="georgia" size="5"><b style=""><br></b></font></h2><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font face="georgia" size="5"><b style="">Adapting to any crisis sustainably through automation</b></font></span></h2><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">Automating transactional processes and focusing on value-based, proactive operations driven by data and analytics can reduce operational stress. Automation helps organizations make work-from-home cyber-secure, meet compliance requirements, and scale for distributed workforces. During uncertainty, the important business operations that are automated can continue to work without human involvement, facilitating access to and interactions with the tools and system application. Companies improve their resilience by relying less on the availability of people. When there is a lack of engagement and communication on-site, intelligent bots activate and assist staff with queries regarding internal operations and managing demands. Reliable, data-driven, <b>Hyper-intelligent automation</b> strategies and solutions can help businesses accelerate recovery from crises and adapt in the most resilient and sustainable ways.&nbsp;</font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><h2><font face="georgia"><font size="5"><b>Using technologies for business automation to increase resilience</b></font><font size="4"><o:p></o:p></font></font></h2><div><span style="color: rgb(14, 16, 26);"><font size="4" style="" face="georgia">Many businesses, to mention a few, have already automated established business operations such as invoicing and payment, data cleaning, and customer support. It can help any size organizations become more flexible and resilient. The modern business automation technologies include <a href="https://www.featsystems.com/what-is-rpa" title="RPA" target="_blank"><b>RPA</b></a>, <a href="https://www.featsystems.com/what-is-aihttps://www.featsystems.com/what-is-ai" title="" target="_blank"><b>AI</b></a>, OCR &amp; BPM said to be hyper-intelligent automation solutions that ensure the continuity of back-end business operations, particularly in the case of unanticipated disruptions, and enables quick returns. Intelligent bots eliminate bottlenecks by swiftly and effectively executing repetitive processes and activities.</font></span></div><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">

</font></span></p><p class="MsoNormal" style="box-sizing: border-box; margin-right: 0px; margin-bottom: 0in; margin-left: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: 0px 0px; line-height: normal;"><br></p><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font face="georgia" size="5"><b style="">Chances for business automation to boost resilience</b></font></span></h2><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">Employees are no longer constrained in any way by who must do what job when and where, thanks to the creation of new working environments by cloud platforms for business automation. Advanced analytics, AI, and ML techniques are creating a new way of collaborating between people. Also, they can improve themselves by constantly deploying “intelligent systems” to make decisions and take action. Low code and no-code development methods now determine the technology landscape of business process automation– from workflow, case management, and more general app development to robotic process automation (RPA), AI toolkits, and integration platforms. They ensure more agility when using software tools. Combined with cloud-based delivery and flexible subscription models, low-code or no-code tools enable distributed, multidisciplinary, non-technical teams to rapidly and iteratively develop business automation solutions without coding using drag-and-drop methods.</font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font face="georgia" size="5"><br></font></span></p><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><font face="georgia" style="" size="5"><b style="">Automation avoids the loss of knowledge&nbsp;</b></font></span></h2><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">AI will keep track of current operations, map them using optimal, company-specific solutions, and, if required, recommend an appropriate bot with data analysis, security parameters, and compliance rules, AI can automatically create optimized workflows for each business process, unleashing unprecedented efficiency. From bots that can process unstructured data from documents to bots that can automate the creation of other bots,&nbsp;</font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">There are several potentials for automation to help businesses become more resilient. Information and insights can access if required with workflow solutions, data mining, and HIA platforms and avoid knowledge loss.</font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font face="georgia" size="5"><b>Cross-industry effects</b></font></span></h2><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">In the logistics industry, robots keep warehouse workers and delivery staff at a safe distance while enabling uninterrupted service. Through proactive monitoring, it is possible to keep up-to-date business-critical supply chain operations. HIA can monitor data and processes in real-time to anticipate and promptly react to any business-critical developments. Especially MedTech businesses can increase the number of medical devices that are available for use during pandemics by combining analytics, AI, ML, and automation.&nbsp;</font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">&nbsp;</font></span></p><h3 style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font face="georgia" size="5"><b>Conclusion</b></font></span></h3><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia"><br></font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">Modern business automation platforms are resilience platforms that can provide the value of business automation in terms of operational efficiency, quality of work, and some cases customer satisfaction.</font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><font size="4" face="georgia"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"></span></font></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4" face="georgia">Become more agile and resilient with HIA- <a href="https://www.featsystems.com/contact" title="" target="_blank"><b>https://www.featsystems.com/contact</b></a></font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><font size="4" face="georgia"><br></font></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><br></p>

Modern business automation tools or solutions are resilience platforms that respond to any crisis efficiently and improve the quality of work, and also satisfy the customer.

Business Resilience grows with the level of Automation | Featsystems

Business Resilience grows with the level of Automation

<br><div><font size="4" face="georgia"><br></font></div><div><p style="margin:0in"><span style="font-size:14.0pt;color:#0E101A"><br></span></p><p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Robotic
process automation, or the use of software robots/bots to automate standardized
processes, has now spread to a wide range of sectors and businesses.<o:p></o:p></font></span></p><p style="margin:0in">

</p><p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">But what
does RPA represent for the tax office, are there existing instances, and is
this an essential future project or just a passing trend? The following blog
post feeds an overview.</font><span style="font-size: 14pt;"><o:p></o:p></span></span></p><p style="margin:0in"><br></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia"><strong style=""><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="5">What
is Robotic Process Automation (RPA) Software Bots?</font></span></strong><font size="4"><o:p></o:p></font></font></h2>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">RPA stands
for robotic process automation using artificial intelligence, such as software
robots or bots, to automate mostly recurring manual tasks. Especially
beneficial in law firms and corporations which have manual-repetitive processes
that are error-prone and boring but at the same time are structured and
rule-based.&nbsp;<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Even though
it may appear that way at first, software robots are not the same as physical
machines employed in the manufacturing business rather, they are software
applications that simulate human interaction in computer systems. Bot-based
process automation, for example, can replace human tasks such as clicking,
copying, and pasting in software.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">It means
that automated workflows are defined for suitable company or law firm processes
and the software, which developers program the bot accordingly. The bots then
interact with the applications. In an automated process, human intervention is
only needed if the bot becomes overwhelmed, such as when missing data or
improbable values are present. Such technology provides a wide range of choices
for automating operations for businesses and law firms, and it must consider as
part of any digitalization plan.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia"><b style=""><span style="line-height: 107%; color: black;"><font size="5">What exactly does robotic process automation
in the tax office imply?</font></span></b><b style="font-size: large;"><span style="line-height: 107%;"><o:p></o:p></span></b></font></h2>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Tax
businesses that wish to succeed in the future while also working more
effectively should focus on digitalization. The dilemma is whether it is
sufficient to just digitize data and largely do it without paper, or whether
certain work steps are automated directly with AI technology. This automation
then runs under the keyword <a href="https://www.featsystems.com/what-is-rpa" title="RPA " target="_blank"><b>Robotic Process Automation (RPA)</b></a>.&nbsp;<o:p></o:p></font></span></p><p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">So, before
starting to automate using RPA, tax law businesses should examine whether
processes are suitable and then ensure that these processes are standardized
and optimized accordingly. Because at law firms, there are typically as many
methods to complete the task as there are people. And only when a process is
the same is it also suitable for automation.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Furthermore,
like with every new (digitalization) initiative, if employees do not support
process automation, it will fail. These necessitate timely notification and
onboarding of staff. Change management that is comprehensive might be
beneficial in this situation.&nbsp;<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">If you
decide to start an RPA project in your law firm, you are not alone. There are
now numerous well-known consulting firms on the subject. Regardless, make
certain that you select a business having knowledgeable about legal companies,
particularly tax law firms. In the ideal case scenario, you'll be able to
demonstrate potential clients who you can contact ahead of time.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia"><strong style=""><span style="line-height: 107%; color: black;"><font size="5">Some Instances of Robotic Process Automation in the tax
office</font></span></strong><span style="font-size: large; line-height: 107%; color: black;"><o:p></o:p></span></font></h2>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">In general,
RPA is appropriate for time-consuming and tedious manual tasks that need a high
number of human resources.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">RPA is thus
excellent for jobs in the tax office that need a lot of mouse clicks or lengthy
wait periods for computer systems.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Instances,
data acquisition processes (like Excel spreadsheets), merging, extracting,
formatting data from different programs, or executing simple statements that
follow an if-then pattern. The application of RPA in accounting is a good
example. RPA can help here, for example, when transferring data from various
sources and enables simplicity through automated document capture.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">RPA, on the
other hand, is a somewhat rigid system that follows well-defined patterns and
clear sets of rules that have to be reprogrammed every time the application
changes. Often used processes with a few exceptional cases that require
periodical human intervention and where the human error rate is high are mainly
suitable. RRP isn't a good fit for requirements that aren't managed in the same
way.</font><span style="font-size: 14pt;"><o:p></o:p></span></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia"><strong style=""><span style="line-height: 107%; color: black;"><font size="5">Data security and robotic process automation</font></span></strong><span style="font-size: large; line-height: 107%; color: black;"><o:p></o:p></span></font></h2>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Tax firms
are frequently concerned about privacy since RPA bots analyze sensitive data
and move it from one system to another because RPA implementations certainly
offer a target for cyber-attacks. The software robots need access to data and
thus privileged rights to work through the extensive process steps across
different systems.<o:p></o:p></font></span></p><p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Law
companies, in particular, which operate with highly- sensitive customer
information, should therefore be aware that securing the RPA access data is of
considerable importance and that RPA development is an ongoing process. RPA is
not a one-time event; it must grow over time to detect and overcome risks and
dangers.<o:p></o:p></font></span></p><p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Furthermore,
Tax firms should keep in mind that, while robots in principle function complete
independently, Human intervention is frequently necessary for practice, and
administrative access must also be thoroughly protected and monitored.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h3 style="margin-top:0in"><font face="georgia" size="5"><b style=""><span style="line-height: 107%; color: rgb(14, 16, 26);">Final Verdict</span></b></font></h3>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Robotic
Process Automation (RPA) is popular as it provides businesses and law firms
with cost-effective benefits. Employees are free from tedious tasks, which
saves time and money in the long run. However, law firms should not rush into
RPA initiatives because RPA comes at a price. In most cases, there is a
significant amount of preparation work to be done, as well as the custom
software development is performed by an approved provider.&nbsp;</font><span style="font-size: 14pt;"><o:p></o:p></span></span></p><p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Law firms
should carefully assess the problem they want to solve using RPA as if it makes
sense to preserve or improve this process in general. This implies that the
initial step toward RPA is more about examining and redesigning existing
processes than it is about bots, rather than analyzing and revising the current
process. Otherwise, law firms can quickly run the risk of only carrying out
outdated or ineffective processes faster with the new possibilities of RPA.<o:p></o:p></font></span></p><p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">In general,
if regular, standardized processes are carried out manually have been
identified, there is hardly anything standing in the way of automation. Because
tax offices will benefit from significant time savings, more effective working
techniques, and improved data and process quality, lead to more time for important
things, such as advising, retaining, and gaining clients.<o:p></o:p></font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p style="margin:0in"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Do you want
to actively and attractively position your law firm for the future? Click on <b><a href="https://www.featsystems.com/contact" title="Contact Us" target="_blank">Contact Us</a></b><o:p></o:p></font></span></p>

<br></div><div><strong><span style="font-size:14.0pt;line-height:107%;font-family:&quot;Calibri&quot;,sans-serif;
mso-ascii-theme-font:minor-latin;mso-fareast-font-family:&quot;Times New Roman&quot;;
mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:&quot;Times New Roman&quot;;mso-bidi-theme-font:minor-bidi;
color:#0E101A;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:
AR-SA"><br></span></strong></div>

Robotic Process Automation (RPA) in tax offices conserves time and money, enhances accuracy, and allows departments to focus on higher-value tasks like examine, planning, and analysis.

Robotic Process Automation (RPA) in Tax office | Featsystems

Robotic Process Automation RPA used in Tax Office

<br><div><br></div><div><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal;mso-outline-level:2"><br></p><h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal;mso-outline-level:2"><b><span style="color: rgb(14, 16, 26);"><font style="" face="georgia"><font size="5">1) Fixed and handle expectations</font></font></span></b></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">RPA
may provide quick benefits, but scaling RPA is a different story. Poor
expectation management is at the root of many RPA difficulties. <o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal;mso-outline-level:2"><b><span style="color: rgb(14, 16, 26);"><font face="georgia"><font size="5">2) Think about the business impact</font></font></span></b></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><a href="https://www.featsystems.com/what-is-rpa" title="RPA Robotic Process Automation " target=""><b>RPA</b></a>
is frequently promoted as a way to boost return on investment or save expenses.
Companies can boost RPA to improve customer experience. For example, com-pains
like airlines utilize thousands of customer service agents. Customers, however,
continue to queue to make their calls. A chatbot can be used here to shorten
this waiting time.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal;mso-outline-level:2"><b><span style="color: rgb(14, 16, 26);"><font face="georgia"><font size="5">3)&nbsp;Implicate IT earlier&nbsp;</font></font></span></b></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">After
purchasing RPA, the companies ran into difficulties adopting it causing them to
seek assistance from IT.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Developers
without technical skills are now employing cloud tools to implement RPA
directly in their areas of business. This should be rethink. IT must be
implicated from the outset to guarantee that they have the resources require.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><b><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></b></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal;mso-outline-level:2"><b><span style="color: rgb(14, 16, 26);"><font face="georgia"><font size="5">4) Inadequate design and change management can
have devastating results</font></font></span></b></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" style="" size="4">Many
implementations fail due to inadequate design and change management. In their
haste to install anything, several businesses miss the flow of communication
between the many bots, which can cause a business process to be disrupted. You
need to outline how you want the different bots to work together. Before you
begin, consider the operating model's design and must specify how the various
bots will interact.</font><font face="Times New Roman, serif" style="font-size: 14pt;"><o:p></o:p></font></span></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="font-size:14.0pt;font-family:
&quot;Times New Roman&quot;,serif;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#0E101A"><br></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><font face="georgia"><b style=""><span style="color: rgb(14, 16, 26);"><font size="5">5) Project governance is the be-all and end-all</font></span></b></font></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Another
issue with RPA is failing to plan for certain roadblocks and continually
evaluate potential bottlenecks in their RPA solution or at the absolute least,
implement a monitoring and warning system to detect performance issues.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><font face="georgia"><b style=""><span style="color: rgb(14, 16, 26);"><font size="5">6) Maintains compliance</font></span></b></font></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">There
are several governance issues arise with launching a single bot in an
ecosystem, let alone thousands.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;
margin-bottom:.0001pt"><font face="georgia"><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="5"><b>7) Don't fall down the data it will be difficult to extricate</b></font></span></font></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">A
bank that employs thousands of bots to automate manual data input or to monitor
software operations creates a massive amount of data. This can lead business
partners into a bad situation where they try to utilize the data. It's fairly
commonplace for businesses to perform machine learning on the data generated by
their bots, then deploy a chatbot on the front end to allow consumers to query
the data. Suddenly, the RPA project was transformed into an ML project that
could not scale effectively as an ML project. Instead of fragmented initiatives
that spin out of control, consider RPA as a long-term strategy.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><font face="georgia" size="5"><b style=""><span style="color: rgb(14, 16, 26);">8) Assemble an RPA Center of Excellence (CoE)</span></b></font></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">The
most effective RPA buildings contain a centre of excellence with employees
responsible for ensuring the success of efficiency initiatives inside the
business. However, not every firm has the necessary funds. The <b><a href="https://www.featsystems.com/center-of-excellence" title="Center of Excellence" target="_blank">RPA Center of
Excellence (CoE) </a></b>creates business cases, assesses possible cost savings and ROI, and
tracks progress toward those objectives.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">This
group is often small and agile, scaling with the IT employees that are
responsible for actually implementing the automation. We advise all IT leaders
in all sectors to search for possibilities and determine whether RPA will
revolutionize their organization.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><font face="georgia"><b style=""><span style="color: rgb(14, 16, 26);"><font size="5">9) Remember the influence on individuals</font></span></b></font></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Some
businesses are so focused on implementing new solutions that they forget about
HR. This might result in nightmarish circumstances for employees whose everyday
routines and workflows are disturbed.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-left:.5in"><span style="line-height: 107%;"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2 style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><font face="georgia"><b style=""><span style="color: rgb(14, 16, 26);"><font size="5">10) Integrate RPA throughout the development lifecycle</font></span></b></font></h2>

<p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">They
must automate the whole development process or risk having their bots destroyed
at a major launch. It appears simple, yet individuals fail to incorporate it
into their process. Finally, while there is no crystal ball for deploying RPA,
it does necessitate a smart automation attitude that must be part of an
organization's long-term path. Automation must arrive at an answer to all the
ifs, then, and what to complete business processes faster, with better quality,
and at a greater scale.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="font-size:14.0pt;font-family:
&quot;Times New Roman&quot;,serif;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#0E101A"><br></span></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;line-height:normal"><span style="font-size:14.0pt;font-family:
&quot;Times New Roman&quot;,serif;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#0E101A"><br></span></p></div>

To guarantee a successful RPA journey, here are your comprehensive guidelines for the top ten Robotic Process Automation best practices.

Top 10 Guidelines or Robotic Process Automation Best Practices | Featsystems

Top 10 Guidelines for Efficient Robotic Process Automation 

<h2><br></h2><div><br></div><div><h2 style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#0E101A;mso-fareast-language:
EN-IN">&nbsp;</span></h2>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" style="" size="4">Employees don't need any special degrees or skills to operate digital
assistants in the office. They can easily speak in natural language with a
voice-activated digital assistant, which then interprets their intent and helps
them complete daily tasks. Voice interfaces free employees from using a mouse
and keyboard to interact with business applications. There is no more typing or
manual entry of information, requests, and data, which makes the work of the
employees more pleasant and easier. In general, employees associate the use of
digital assistants&nbsp;</font></span><font color="#0e101a" face="georgia" size="4">as an asset</font><span style="font-family: georgia; font-size: large; color: rgb(14, 16, 26);">&nbsp;</span><span style="color: rgb(14, 16, 26);"><font size="4" style="" face="georgia">with the hope of being able to concentrate on really motivating tasks
and getting rid of stressful, repetitive tasks.</font></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p>

<h2 style="margin-bottom:0in;line-height:normal;mso-outline-level:
3"><b><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia"><b style=""><font size="5">Improved productivity</font></b></font></span></b></h2>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">Employees who are busy are not necessarily productive. Too often,
employees spend much of their time navigating a maze of complicated systems in
search of information or working their way through time-consuming, multi-step
processes just to accomplish high-volume, low-value tasks. An intelligent
digital assistant can do this administratively intensive work faster and more
effectively, giving the employee more time to focus on the more meaningful and
more challenging work that brings value to the organization.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p>

<h2 style="margin-bottom:0in;line-height:normal;mso-outline-level:
3"><b><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia"><b style=""><font size="5">Efficient remote work</font></b></font></span></b></h2>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">Especially in times of the pandemic, many companies have found that
remote work also has its downsides for employees, such as lack of exchange with
colleagues or breaks in process chains that make it difficult to complete the
tasks. Here, virtual workplace assistants can become the cornerstones of remote
work, serving as a central source of information that provides immediate
answers to pressing questions, keeping employees feeling connected to the
company.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p>

<h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; font-family: inherit; margin-top: 0pt; margin-bottom: 0pt;"><font size="5" face="georgia" style=""><b style=""><br></b></font></span></h2><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; font-family: inherit; margin-top: 0pt; margin-bottom: 0pt;"><font size="5" face="georgia" style=""><b style="">Streamlined workflows</b></font></span></h2><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" style="" face="georgia">Employees that have to
deal with these processes regularly soon become frustrated by fragmented
processes, especially when they have to be filled with many unnecessary steps.
A good example is an onboarding process since it requires taking into account instructions
and information from throughout the business. There is no single repository of
knowledge, no straightforward means to ask inquiries, and no system for swiftly
completing simple tasks. By using current data and employing AI technology, a
digital assistant may act as a helpful guide during the onboarding process,
assisting new workers in navigating the process and finding the information
they require, delivering quick responses to often requested questions, and even
enabling a wide range of self-service capabilities.&nbsp;</font><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt;"><o:p></o:p></span></span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="color: rgb(14, 16, 26); font-family: georgia; font-size: large;"><br></span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal">



</p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" style="" face="georgia">Digital assistants in
human resources can be used to assess applications, organize interviews, and
develop candidate shortlists. Digital assistants with <a href="https://www.featsystems.com/what-is-rpa" title="RPA" target="_blank"><b>(RPA)</b> <b>Robotic Process
Automation bot</b></a> are also useful in sales, marketing, and customer support since
they can automate many of the tasks that these departments perform. Freed from
annoying, boring routine work, employees can be highly motivated to refocus on
meaningful, critical tasks.</font><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt;"><o:p></o:p></span></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p>

<h2 style="margin-bottom:0in;line-height:normal"><span style="color: inherit; font-family: inherit;"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" style=""><font size="5" style=""><b style="">Less stress</b></font></font></span></span></h2>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">Stress at work with its impact on desertion and turnover - remains a
real challenge for the society in which we live. In the world of client
relationships, 80 percent of client advisors complain about the stress they
experience in performing their duties. In the US alone, employee stress
accounts for lost work estimated at nearly $300 billion. <b><a href="https://www.featsystems.com/fibo-chatbot" title="FIBO intelligent  assistance" target="_blank">Integrating
intelligent assistants</a> </b>to support employees and eliminate repetitive tasks
makes it possible to reduce stress, improve productivity and reduce desertion
from the workplace.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p>

<h2 style="margin-bottom:0in;line-height:normal;mso-outline-level:
3"><b><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia"><b style=""><font size="5">Downsize complexity</font></b></font></span></b></h2>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">Digital assistants can help to solve the problem of information overload
by orchestrating an army of software tools. Digital assistants serve as a link
between systems and tools, reducing the amount of work that employees have to do.
Digital assistants are already technologically advanced enough to support use
cases with the help of Natural Language Processing (NLP), <a href="https://www.featsystems.com/what-is-ai" title="AI artificial intelligence" target="_blank"><b>Artificial
Intelligence (AI)</b></a>, and Machine Learning (ML).<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4"><b>&nbsp;</b></font></span></p>

<h2 style="margin-bottom:0in;line-height:normal;mso-outline-level:
3"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" style=""><b style=""><b style=""><font size="5">Enhancing the working environment for everyone</font></b></b></font></span></h2>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">Digital assistants help to improve employees' Digital Employee
Experience (DEX) and reduce turnover. If an employee leaves and isn't replaced
right away, digital assistants can help relieve the load on the team. This also
reduces the requirement to fill the vacancy right away under any circumstances,
giving more time to identify the ideal candidate for the job.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p>

<h2 style="margin-bottom:0in;line-height:normal;mso-outline-level:
3"><b><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" size="5"><b style="">Better career planning</b></font></span></b></h2>

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="color: rgb(14, 16, 26);"><font face="georgia" style="" size="4">An intelligent digital assistant can find and use patterns in
company-wide data to help employees advance their careers by providing them
with tailored job recommendations based on the work histories of colleagues
with similar career paths.</font><font face="Times New Roman, serif" style="font-size: 12pt;"><o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#0E101A;mso-fareast-language:
EN-IN"><br></span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span lang="EN-IN" style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif;
mso-fareast-font-family:&quot;Times New Roman&quot;;color:#0E101A;mso-fareast-language:
EN-IN"><br></span></p></div>

Digital assistants help overcome inefficiencies and can serve as workplace assistants with appropriate specific skills for each employee thereby making the employee's work more satisfying.

Digital Assistant an asset for employees | Featsystems

How can Digital Assistants be an asset to employees?

<br><div><br></div><div><br></div><div><font size="4"><br></font></div><div><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><font size="4">IT Service Management (ITSM) consumes a significant amount of time and resources for many businesses. It makes no difference whether you provide IT services to your employees or your client's ticket distribution is done manually for various issues that are error-prone and no longer up-to-date. Some businesses are even outsourcing ITSM to keep application maintenance costs low.&nbsp;</font></span></p><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><font size="4"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">By deploying software robots, you may keep the data in your organization while reducing support costs many times over. What should you keep in mind when utilizing digital robots, and which activities in your <a href="https://www.featsystems.com/it-infrastructure" title="IT service management" target=""><b>IT service management</b></a> can be automated? In this post, We show you how&nbsp;</span><strong style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;"><b><a href="https://www.featsystems.com/what-is-rpa" title="RPA" target="_blank">Robotic Process Automation (RPA)</a></b> can&nbsp;</strong><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">be used to free up resources for more mandated work.</span></font></p></div><div><br></div><div><h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><b style="color: inherit; font-family: georgia;"><font size="5" style="">Why is ITSM an excellent fit
for&nbsp;Robotic Process Automation&nbsp;(RPA)?</font></b></h2><div><b style="color: inherit; font-family: georgia;"><font size="5" style=""><br></font></b></div>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><font size="4" face="georgia" style=""><font color="#0e101a">To automate
processes in a significant way using digital robots, they should have certain
characteristics. Tasks that are performed manually are especially ideal, as
automation can considerably boost efficiency. Furthermore, it should be a
rule-based activity that allows the robot to follow a set of
instructions.&nbsp; When you consider your company's IT service management (ITSM),
you'll see that many operations are well-suited to automation. For example, the
complete process of the ticketing system can be taken over by an&nbsp;</font><span style="color: rgb(14, 16, 26);"><b>RPA
software bot</b></span><font color="#0e101a"><b>.</b> Some customer problems can be handled with automated
solutions in the help-desk's&nbsp;initial level of support.&nbsp;</font></font><font color="#0e101a" face="georgia" size="4">We will go through some of the benefits and application areas in depth to demonstrate the extra value that digital robots can provide to your firm.</font></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal;mso-outline-level:
2"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia"><b style=""><font size="5">Three layers of IT service management</font></b><font size="4"><o:p></o:p></font></font></h2>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><font size="4" face="georgia" style=""><font color="#0e101a">The help-desk&nbsp;is the
key point of contact for IT services. It is used to keep track of issues and
handle user requests, and it doesn't have to be IT-related, but can also be
represented by a physical location or a call center. It provides access to
numerous ITSM features, including the ticketing system and the knowledge base
for error analysis.<o:p></o:p></font></font></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><b><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span><span style="color: rgb(14, 16, 26); font-family: georgia; font-size: large;">There are three
levels of assistance available at the </span><span style="color: rgb(14, 16, 26); font-family: georgia; font-size: large;">help-desk</span><span style="color: rgb(14, 16, 26); font-family: georgia; font-size: large;">:</span></b></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;
margin-left:36.0pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1;
tab-stops:list 36.0pt"><font size="4" face="georgia"><span style="color: rgb(14, 16, 26);">1.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color: rgb(14, 16, 26);">The first level
represents the first point of interaction with the consumer. Inquiries can be
sent in various ways, and the ticketing system keeps track of them. Employees
address frequently asked and basic queries in this section. However, the
employees at the first level usually have no specialization in the subject and
therefore submit more complex questions to the second level.<o:p></o:p></span></font></p>

<p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;
margin-left:36.0pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1;
tab-stops:list 36.0pt"><font size="4" face="georgia"><span style="color: rgb(14, 16, 26);">2.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color: rgb(14, 16, 26);">The second level
has more time and knowledge to answer the remaining problems and instruct the
first level. If the second-level representative, despite their experience, is
unable to resolve the issues, they forward the cases to the third level.<o:p></o:p></span></font></p>

<p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;
margin-left:36.0pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1;
tab-stops:list 36.0pt"><font size="4" face="georgia"><span style="color: rgb(14, 16, 26);">3.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><font color="#0e101a">The third level of
the help-desk&nbsp;comprises many teams of specialists who have specialized in a
certain field. Here the more complicated questions are answered by the
representative.<o:p></o:p></font></font></p>

<p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;
margin-left:36.0pt;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia" size="5"><b>How a software robot assists at the help-desk?<o:p></o:p></b></font></h2>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Because the
majority of issues and inquiries are repeated, and first-level representative
frequently writes the same responses, this field lends itself well to the
application of robotic process automation. Using a software robot, you can
provide your customers with ready-made responses with recommended solutions and
other information in seconds. For example, if you've ever needed to change or
<a href="https://www.featsystems.com/change-password" title="Reset Password" target="_blank"><b>reset your password</b> </a>for any applications.&nbsp;<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><font size="4" face="georgia" style=""><font color="#0e101a">You not only save a
lot of labour&nbsp;resources by automating the first level, but you also improve
customer satisfaction by providing fast service. Another alternative to making
the bot available for the consumer directly by installing a <b><a href="https://www.featsystems.com/fibo-chatbot" title="Fibo chatbot" target="_blank">chatbot </a></b>on your
website.<o:p></o:p></font></font></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia"><font size="5"><b>Distribution of tickets made easy</b></font><font size="4"><o:p></o:p></font></font></h2>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><font size="4" face="georgia" style=""><font color="#0e101a">A vital component
of the help-desk&nbsp;is the ticketing system. It provides the customer's request
with a ticket number and other data to be able to assign each interaction.<o:p></o:p></font></font></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">Duplicates quickly
arise, and processing the request takes up even more resources, since two
employees simultaneously are working on the same solution. A software robot
prevents this by recognizing and sorting away duplicates consistently. If the
customer's request is too complicated for the robot to handle, the tickets are
forward to the next level. The nature of the request and the capability of the
staff determine how the tickets are distributed. The software robot assigns the
ticket to the employees who are specialized in this area and recognizes which
employee has enough time to process the request. This avoids the ticket from
being misplaced or the consumer from waiting days for a response.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<h2><font face="georgia"><font size="5"><b>Extension of the reporting</b></font><font size="4"><o:p></o:p></font></font></h2>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">You can consider
the quality of your own IT service using evaluations and reports and thus set
the need for a software robot. Such reports are necessary to improve ITSM's
efficacy continuously. Also, some companies do not have a sufficient
intelligent solution, and without proper data about their operations, it is
hard to work on competitiveness. A digital robot can also assist in this area,
as it is capable of extracting, and analyzing relevant data. You can send the
generated reports to the appropriate employees. In this way, you can not only
improve your ITSM but also create evaluations for other departments.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="5">&nbsp;</font></span></p>

<h2 style="margin-bottom:0cm;line-height:normal;mso-outline-level:
2"><span style="color: rgb(14, 16, 26);"><font face="georgia"><font size="5"><b>RPA can be used in several ways to reduce costs in IT service management</b></font></font></span></h2><div><span style="color: rgb(14, 16, 26);"><font face="georgia"><font size="5"><b><br></b></font></font></span></div>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">As you can see, RPA
has a lot of promise for improving your IT service management operations
independently. These bots can relieve your staff from various responsibilities,
allowing you to devote that time to more productive pursuits. At the same time,
the robots accomplish jobs faster, more effectively, and with superior quality.
This increases the satisfaction of your customers and can also attract new
customers. Robots can take over or support up to 70% of internal processes. IT
service management is particularly suitable for giving you initial experience
with RPA.<o:p></o:p></font></span></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p>

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" style="" face="georgia">Feel free to
contact us if you have any questions regarding such process automation.</font><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 14pt;"><o:p></o:p></span></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" style="" face="georgia"><br></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" style="" face="georgia"><br></font></span></p></div>

RPA promises to enhance your IT service management (ITSM) operations by reducing cost, relieving employees from tedious work, and finishing the process faster, and more effectively with higher quality.

RPA can help managing your IT services (ITSM) | Feat systems

RPA can help you save money when it comes to managing your IT services ITSM

<div><font size="4" face="georgia"><br></font></div><h2><b><font face="georgia" style="font-size: x-large;"><br></font><span style="font-family: georgia; color: inherit;"><font size="4">Reasons 1: Insufficient or missing comprehensive digital transformation plan with a well-defined targeted goal.</font></span></b></h2><div><span style="font-family: georgia; font-size: large;">Businesses frequently understand where there is room for improvement and where automation is required. While automating these discrete processes improves the productivity of the automated process parts, it only uses the potential that can be achieved with an overall strategy for digital transformation to a limited extent. Only a few companies take the step from a first trial via pilot projects to an integrative and comprehensive end-to-end automation only with such a system that hidden inefficiencies and inconsistencies can be identified and addressed. This necessitates a well-defined goal that serves as the foundation for a digital transformation plan. An approach like this includes more than just automation specs. If you know where you want to go, the path often follows itself.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="4"><b style="">Reasons 2: Inadequate or no integration of digital solutions and processes in the goal operating model.</b></font></h2><div><span style="font-family: georgia; font-size: large;">The target operating model identifies the critical framework characteristics for a company's efficient and successful operation for RPA, in the long term. When starting a first pilot project, the topic of the operating model is usually not considered in detail, which changes as the successful pilot projects progress and the more extensive RPA activities (roll-out) planned afterward in the company. However, an incomplete or non-existent operational concept endangers the RPA scaling in the long term, since questions such as the location of responsibility for the technical operation of the solutions, the definition and best possible location of roles and responsibilities in the company, up to company-wide RPA governance as well as to be answered with an adequate billing system. The ability to orchestrate automation sustainably across the enterprise is a key differentiator between advanced <a href="https://www.featsystems.com/technology-partner" title="RPA platforms partner" target="_blank">RPA platforms</a> and niche software solutions. It is recommended that the activities should be largely parallelized, which should ideally be done from the start of pilot projects so as not to overlook the RPA operating model's basic definition With the RPA piloting expected to be a success, The topic may be swiftly disseminated throughout the organization, allowing it to expand sustainably.</span><br></div><div><font size="4" face="georgia"><br></font></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="4"><b style="">Reasons 3: Lack of technological democratization to enable "self-service" automation (citizen-developer).</b></font></h2><div><span style="font-family: georgia; font-size: large;">Highly depend on third-party service providers for process automation, but also required changes to established processes are cost drivers and often slow down the implementation of automation or adaptations. In enterprises, first, a competency <a href="https://www.featsystems.com/center-of-excellence" title="CoE" target="_blank">Center of Excellence (CoE)</a> should be established, and users in companies (citizen developers) should be trained. The recording, structuring, and automation of complex processes can also be internalized if necessary. However, this is only worthwhile from a company size whose procedural complexity ensures constant utilization of the Center of Excellence.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><b style="color: inherit; font-family: inherit;"><font face="georgia" style="" size="4">Reasons 4: A lack of end-to-end process models/considerations and a lack of global process ownership as efficiency drivers.</font></b><br></h2><div><span style="font-family: georgia; font-size: large;">The basis of the holistic, digital transformation should be a corresponding target image at the process level. In doing so, companies often find that the process models no longer meet the current requirements or simply no longer correspond to the current, lived processes. About cross-functional process responsibility and the associated, simplified management of interfaces across functional silos, end-to-end process digitization is of great value. An end-to-end view of the processes makes it easier to see the potential and identify concrete use cases in the discussion between employees. Well-designed end-to-end process management has an effect far beyond RPA use cases.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><b style=""><font face="georgia" style="" size="4">Reasons 5: Use cases don't fit one size (RPA tool/software).</font></b></h2><div><span style="font-family: georgia; font-size: large;">These days, markets are becoming more networked and complex. Similarly, the <a href="https://www.featsystems.com/automation-solutions" title="RPA automation solutions" target="_blank">RPA solutions</a> required to deal with this complexity need a more sophisticated approach. To build a resilient, secure, and scalable platform, it's essential to choose and set up the correct RPA infrastructure setup. It enables robots to work smoothly no matter the volume of work, inspires confidence in the technology among executives and users, and enables companies to take full advantage of automation. Companies are increasingly relying on combinations of available technologies (e.g., RPA tools combined with AI tools or even different RPA tools) to be able to respond to different process requirements in a differentiated way. RPA infrastructure setup can vary significantly depending on the technology chosen and the automation model to be implemented. As a result, an appropriate selection process and a well-communicated, well-understood target image backed by stakeholders, which processes and use cases are to be digitized and how are essential for scaling success.</span><br></div><div><font size="4" face="georgia"><br></font></div><h2><font face="georgia" size="4"><b style="">Reasons 6: Expandable change management and long-term employee upskilling.</b></font></h2><div><span style="font-family: georgia; font-size: large;">Employee resistance can emerge during any transformation process. Digitization initiatives are particularly vulnerable to this, especially if buzzwords like "automation" and "robots" are not adequately explained, as in the case of RPA.&nbsp;</span><span style="font-family: georgia; font-size: large;">RPA's goal is to help overloaded employees who spend too much time on hated repetitive activities and have too little time to focus on their real job. Automation is intended to be a helper for employees to use in order to free up their time for more challenging and interesting tasks. To overcome this resistance, a thorough explanation of what is being automated, why it is being automated, and how it will benefit employees is required. As soon as the automation has been implemented, experience shows that the initial resistance of the employees usually dissipates quickly, and in many cases, the employees themselves make suggestions for further automation. Once this stage is completed, a company's transformation plan begins to take shape, and it may typically be implemented more rapidly and comprehensively than originally anticipated.</span></div><div><br></div><div><br></div>

Businesses are challenged with the fact that scaling to new processes ( automation solutions) and general adoption of new technology is slow or non-existent.

Why scaling automation solutions is difficult for Businesses | Featsystems

Why is it so difficult for Businesses to scale Automation solutions?

<p style="margin:0cm"><span style="color:#0E101A"><br></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4"><br></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">The combination of
hyper-intelligent solutions such as <a href="https://www.featsystems.com/what-is-rpa" title="Robotic Process Automation" target="_blank"><b>Robotic Process Automation (RPA)</b></a>, <a href="https://www.featsystems.com/what-is-ai" title="AI" target="_blank"><b>Artificial Intelligence (AI)</b></a>, or Machine Learning (ML) opens up numerous
possibilities for the automated processing of a process. The following examples
illustrate the possible uses of the technology.&nbsp;<o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia"><br></font></span></p><h2 style="margin:0cm"><font size="4" face="georgia"><strong><span style="mso-fareast-font-family:&quot;Times New Roman&quot;;
mso-fareast-theme-font:major-fareast;color:#0E101A">1) Inbound Data Processing</span></strong></font></h2><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">A substantial amount of
customer data is obtained by businesses through some communication method, and
because these data are not given in a structured manner, they have to be
manually entered before being processed further. Such data can be gathered
automatically utilizing AI capabilities. Therefore, a system can distinguish
between various issues and produce the information needed.<o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">Robotic Process Automation
(RPA) can handle the rest of the processing. The software bot retrieves the
information required and executes the customer request. if needed bot may also
transfer the process to the relevant department for manual processing.<o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia"><br></font></span></p><h2 style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">2)
Updating Data in a System</span></strong></font></h2><p style="margin:0cm">

</p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">In particular, banks and
insurance firms are steadily rising and dynamic requirements for compliance.
The multitude of highly manual processes in administration also holds great
potential for sources of error. Software robots are correspondingly important
as support for employees. Combining RPA and AI contributes to a sustained risk
reduction through the avoidance of errors and also enables the consumer to be
validated automatically and appropriately. In this way, the intelligent
assistants can help minimize the risk of fraud and increase the quality of data
and processing, which ultimately leads to higher customer satisfaction. Smart
assistants can therefore help reduce the risk of fraud and increase the quality
of data and processing, which ultimately leads to higher customer satisfaction.<o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia"><br></font></span></p><h2 style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">3)
Uniform customer experience</span></strong></font></h2><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">The focus of digitization is
gradually shifting towards the customer. Obtaining new customers is thought to
be quite expensive and the maintenance costs for existing customers are very
affordable. However, most companies do not have a 360-degree view of the
customer and can therefore not provide them with comprehensive support.&nbsp;<o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">The use of RPA and AI is a
fundamental part of process orchestration, with which customer-related
processes can be easily managed from the initial customer contact to the
conclusion of the case and which gives the customer the choice of all channels
and formats that he prefers to use. It would also ensure that firms can switch
from paper to digital business models.<o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">&nbsp;</font></span></p><h2 style="margin:0cm"><font size="4" face="georgia"><strong><span style="color: rgb(14, 16, 26);">4) </span></strong><strong><span style="color: rgb(14, 16, 26);">Monitor profitability</span></strong></font></h2><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">Because of the intense
competition, an increasing number of service businesses are offering lower-cost
items. Profitability, on the other hand, is critical and must be monitored
frequently. The software robot may call up existing systems, evaluate the
current key figures and then make them available in a dashboard. The
combination with AI also allows predictive analytics. Predictive analytics uses
many techniques from the areas of data mining, statistics, modelling, and
machine learning to analyze current data and make predictions, for example
about the demand for a product or possible sources of error in the product or
the corresponding Process.</font></span></p><p style="margin:0cm"><font color="#0e101a" face="georgia" size="4"><br></font></p><h2 style="margin:0cm"><font color="#0e101a" face="georgia" size="4"><b>5) On-boarding New Customers</b></font></h2><p style="margin:0cm"><font color="#0e101a" face="georgia" size="4">Self-services also play an essential part in the digital transformation process. Customers can now do critical tasks autonomously through easy online methods. For data maintenance, in particular, customer master data records are crucial. All necessary papers can be submitted online as an attachment via a portal. Then customer's ID card can be read out using image recognition by the <a href="https://www.featsystems.com/what-is-ocr" title="OCR" target="_blank"><b>OCR</b></a> and the data can be automatically transferred to the customer's master data. This document can then be archived using RPA and further changes can be made to the system. Possible sources of error are eliminated and the quality of customer service increases.</font></p><div><br></div><p style="margin:0cm"><br></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><br></p><h2 style="margin-top:0cm"><font size="4" face="georgia"><strong><span style="line-height: 107%; color: rgb(14, 16, 26);">Final Verdict</span></strong><b><span style="line-height: 107%; color: rgb(14, 16, 26);"><o:p></o:p></span></b></font></h2><p style="margin:0cm"><span style="color:#0E101A"><font size="4"><font face="georgia">Combining RPA with different
AI tasks, such as machine learning, offers huge potential. Such technologies
add value, particularly in data maintenance and user experience optimization.
In addition, AI and RPA support companies in reducing costs and thus create
financial leeway for further optimization of their core business. Above all
points, AI thus, expands the possibilities of a software robot and thus helps
to overcome existing technology-based challenges.</font><o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal">



</p><p style="margin:0cm"><span style="color:#0E101A"><font size="4">&nbsp;</font></span></p><p style="margin:0cm"><span style="color:#0E101A">&nbsp;</span></p><p style="margin:0cm"><span style="color:#0E101A"><br></span></p><p style="margin:0cm">





</p><p style="margin:0cm"><span style="color:#0E101A">&nbsp;<o:p></o:p></span></p>

The following are the use case for hyper-intelligent automation bots Inbound Data Processing, Updating Data in a system, Uniform customer experience, Monitor profitability, and Onboarding of new customers.

5 Use Cases for Hyper-Intelligent Automation Bots | Featsystems

5 Use Cases for Hyper-Intelligent Automation Bots

Investing in chatbots and RPA automation help companies to master (Pandemic) the crisis and inspire to retain customers over the long term.

5 reasons to invest in Chatbots and RPA automation in a growing pandemic | Featsystems

 5 Reasons to invest in Chatbots and RPA automation in a growing pandemic

<p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family:
&quot;Times New Roman&quot;;color:#0E101A;mso-fareast-language:EN-IN"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family:
&quot;Times New Roman&quot;;color:#0E101A;mso-fareast-language:EN-IN"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family:
&quot;Times New Roman&quot;;color:#0E101A;mso-fareast-language:EN-IN"><br></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" style="" size="4">IoT was just a
buzzword couple of years back but now, it has become a part of our everyday
life. Internet of Things (IoT) is nothing but the connection of physical
devices through the internet. It has become a new reality that every industry
is getting involved with.&nbsp;<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">But, the power of
IoT can be truly felt when we integrate it with Automation. If you are
wondering why, check out what one of the RPA providers quoted: “As an
automation platform, <a href="https://www.featsystems.com/what-is-rpa" title="RPA" target="_blank"><b>RPA </b></a>is the key that unlocks and makes the unimagined
possibilities of the IoT possible." Hence, IoT and Automation can provide
a completely different environment for employees to work conventionally.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4"><b><a href="https://www.featsystems.com/what-is-iot" title="Automation IoT" target="_blank">Automation with IoT</a>
</b>can seamlessly handle a lot of workflows which includes managing notifications
and marked events, forwarding a huge amount of data automatically, and
ultimately making the data more accessible and valuable. Say, for example,
manufacturing workflows have administrative tasks which when connected with IoT
and Automation solution results in billions of savings.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">Since IoT is
enriched with data that it gets from everywhere, an automation bot can make use
of this data and convert it into fruitful solutions which can increase the
efficiency of overall IoT workflows. We can call such integration “Internet of
Thought”. If we take the example of hiring a new employee, most larger
companies deal with simultaneous entry and provision of data to different
systems. If data needs to communicate across these systems, it needs to be
entered manually every time the application wants to fetch the same data. This
is not only time-consuming but also prone to human errors resulting in
increased cost and operational disruptions.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">But, aren’t these
manual processes ruled based? Even though these rules are recorded in the minds
of the employees and not formally documented, they can still be considered as a
repetitive and rule-based process. And that is where the Automation process
comes into place. Automation bots are just not about scanning receipts at the
desk of the accounts payable department, but they are software tools that can
be utilized to run complex, manual and repetitive workflows that reduce the
overall cost and increase the efficiency of the business. These software tools
in industry jargon can be named Virtual bots.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">When we combine
these bots with Artificial Intelligence and Machine Learning, the result is
going to be amazing. These bots will not only replicate human tasks which are
repetitive and manual but also try to replicate human logic in creating
different algorithms which can predict the results similar to how a human does.
In the previous example of hiring a new employee, using an intelligent RPA
system seems to be the best solution. This bot can quickly record, analyze the
individual steps in the workflow and mimic the human logic in such activities
to exchange data between different applications. This process will promise a
must faster and quicker results with guaranteed accuracy eliminating all the
human errors that can affect the overall efficiency.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">Using <a href="https://www.featsystems.com/what-is-ai" title="AI" target="_blank"><b>AI</b></a>, ML, and
RPA, Intelligent bots can be well trained to make educated guesses about
certain fields in paper and electronic documents. Also, all repetitive and
mundane tasks can be taken over by robots just by observing how a human is
performing such activities and replicate the same process to complete the
workflows. Say, for example, a bot can be made to categorize invoices, read
their field, add the values of the fields to various applications like SAP and
route those invoices for approval or customer acceptance to close the invoice
processing. The process can be continuously trained to finally exceed the
accuracy of the humans so that RPA trained bots can start adding value to the
business.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">&nbsp;</font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal">

























</p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4">On the final note, all
the business verticals have seen tremendous strides in recent years after the
advent of Automation technologies and most of the businesses have witnessed
higher efficiency and profits in the overall working of their business. But the
Automation Era is still at the nascent stages and will evolve considerably to
include many Robot Supported Process optimization to integrate familiar
technologies.<o:p></o:p></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="4"><br></font></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:normal"><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family:
&quot;Times New Roman&quot;;color:#0E101A;mso-fareast-language:EN-IN"><br></span></p>

 Robotic Process Automation (RPA) is the solution to unlocking and enabling unimagined IoT opportunities. With the help of IoT and automation workers can work in different working environments seamlessly.

Automation with RPA a friend to IoT blog | Featsystems

Automation with RPA a friend to IoT

<div><br></div><div><p style="margin:0cm"><span style="color: rgb(14, 16, 26); font-family: georgia; font-size: large;">Have you ever thought about
how many bots you come across daily? Imagine how things would turn out if all
these bots stopped helping you! Will you feel like transporting yourself to
early civilization days?&nbsp;</span><br></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Hyper-Intelligent
bots are designed to handle all your business workflows end-to-end with a
highly accurate and efficient process. With bots handling the business
workflows we can expect a smooth functioning of the organization with no or
limited incidents. But, if we go back to asking what bots are; simply put, they
are software applications that imitate human activities and eliminate mundane
repetitive tasks. Like all other software applications, these bots also require
maintenance time and again to continue working efficiently, effectively, and in
compliance with the company norms. The maintenance task becomes even more
challenging when the business process undergoes some underlying changes. Hence,
any company wanting to exploit&nbsp;</span><a href="https://www.featsystems.com/automation-solutions" target="_blank"><strong><span data-preserver-spaces="true"><font color="#0000cc">hyper-intelligent automation solutions</font></span></strong></a><span data-preserver-spaces="true">&nbsp;has to deploy a good number of skilled
resources and define the support responsibilities clearly.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">&nbsp;</font></span></p><h2 style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="5"><b>Maintenance driven approach for a hassle-free process</b></font></span></h2><p style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Any
humanly created process cannot be expected to run forever. But, the need of the
hour is for all processes to run smoothly without any error round the clock. To
fulfill the need for trouble-free processes, the top-notch solution is to take
the maintenance driven approach.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Even
if the bot is built with the best programming efforts to handle any maintenance
related issues, there is still a fair chance for the system changes to occur
which requires a good maintenance process for the smooth functioning of bots.
Hence, every company handling bot processes need to clarify maintenance
responsibilities as the first step towards guaranteed smooth bot operation.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">&nbsp;</font></span></p><p style="margin:0cm"><font size="4" face="georgia"><strong><span data-preserver-spaces="true"><span style="color:#0E101A">Hence, a maintenance driven approach is required to
handle:&nbsp;</span></span></strong><span style="color:#0E101A"><o:p></o:p></span></font></p><ul style="margin-top:0cm" type="disc">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Process changes<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Updating of interface
     applications<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Implementing new functions of
     the software<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Security patches for one or
     more software applications<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Changes in the regulatory or
     business environment<o:p></o:p></font></span></li>
</ul><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;
margin-left:36.0pt;line-height:normal"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></p><h2 style="margin:0cm"><span data-preserver-spaces="true"><font face="georgia"><span style="color: rgb(14, 16, 26);"><b style=""><font size="5">The Support and
maintenance team makes sense</font></b></span><font size="4"><o:p></o:p></font></font></span></h2><div><span data-preserver-spaces="true"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></span></div><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Is
having a maintenance solution approach enough to ensure the smooth functioning
of bots? Once the solution is up and running, don’t you think your key
stakeholders would like to monitor bot performance as and when they require it!
Hence, it becomes all the more required to centralize the monitoring of bots by
creating a&nbsp;</span><a href="https://www.featsystems.com/managing-bot-eco-system-services" target="_blank"><strong><span data-preserver-spaces="true"><font color="#0000cc">support and
maintenance</font></span></strong></a><span data-preserver-spaces="true">&nbsp;team
handling such activities. The maintenance team should focus on monitoring the
software bots for the proactive handling of adverse situations. Such teams
should be enabled with IT providing the necessary infrastructure for effective
coordination in smooth operation.&nbsp;</span><o:p></o:p></font></span></p><h2 style="margin:0cm"><span data-preserver-spaces="true"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia">&nbsp;</font></span></span></h2><h2 style="margin:0cm"><font face="georgia"><span style="color: rgb(14, 16, 26);"><font size="5"><b>Different maintenance and control tasks</b></font></span><font size="4"><o:p></o:p></font></font></h2><div><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></div><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">We
all agree that the support team in any organization is responsible for planning
the smooth operation and monitoring of production bots. They also coordinate
with the IT infrastructure teams to check for the availability of automated
processes.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Along
with this, the team solves all problems related to the execution of bots.
Another important activity that a support team takes charge of is to ensure the
maximum license utilization through effective planning, monitoring, and
execution of process bots.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">With
proper controls in place, the tram can thoroughly check if any unauthorized
bots are running in the background in the production environment and ensure the
smooth running of processes that are business-critical and complex require
special skills to deploy the process.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">&nbsp;</font></span></p><h2 style="margin:0cm"><span style="color: rgb(14, 16, 26);"><font face="georgia" size="5"><b>Predictive change
management</b></font></span></h2><div><span data-preserver-spaces="true"><span style="color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></span></div><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Change
is inevitable, and hence, a bot must be designed and maintained to update such
changes in the process or system that the Automation is running. This makes the
task of the Support Team even more challenging since they have to make sure:&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A"><br></span></font></span></p><ul style="margin-top:0cm" type="disc">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l2 level1 lfo2;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Detailed documentation is
     ready to manage any improvements.&nbsp;<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l2 level1 lfo2;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Meeting minutes are noted down
     precisely for any information about future updates.&nbsp;<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l2 level1 lfo2;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Bot sensitivity to certain
     changes is noted down which can be considered as minor in normal IT
     applications.&nbsp;<o:p></o:p></font></span></li>
</ul><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Therefore,
a Support team member should be in constant touch with process owners and users
so that the team is well-equipped to handle any changes made in any of the
bot-running machines. Also, upcoming changes to the application surface need to
be proactively discussed and planned for the smooth functioning of bots.</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">To
illustrate this further, let us take an example of changes in the login page. A
normal human will understand the login interface even after it gets updated and
can easily figure out where to input the username and password. Whereas, the
same is not true in the case of a Robot. A bot needs to be redesigned to handle
such changes so that the remaining automation flow is not hindered.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Hence,
there should be a constant communication plan for the RPA process where the
Support team will make sure that the application and the process owners are
informed about the type of change that needs to be updated for the bot to
respond further.&nbsp;&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">&nbsp;</font></span></p><h2 style="margin:0cm"><span data-preserver-spaces="true"><font face="georgia" size="5"><span style="line-height: 107%; color: rgb(14, 16, 26);"><b style="">Quality
problems in maintenance lead to external solutions</b></span></font></span></h2><div><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="line-height: 107%; color: rgb(14, 16, 26);"><br></span></font></span></div><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">If
you are thinking the Support team is solely responsible for making updates or
fixing bugs, then think a bit more! A Support team member with development
skills can showcase his expertise in continuously searching for improvements or
modifications to make the existing automation process running in production
still more efficient. Also, identifying bottlenecks and other problems during
the maintenance process is again a part of the responsibility of support staff.&nbsp;</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Also,
the Support team has to ensure quality is maintained in the production
environment of the automation process. When the team fails to adhere to the
agreed protocol or different team members with different skills react to the
same problem differently, the quality of the process is compromised. When such
situations are faced by the team, they have to outsource RPA consultants to
handle such bot failures which will add to the overall cost of the company.&nbsp;</span><o:p></o:p></font></span></p><h3 style="margin:0cm"><span data-preserver-spaces="true"><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="4" face="georgia"><br></font></span></span></h3><h2 style="margin:0cm"><span data-preserver-spaces="true"><font face="georgia"><span style="line-height: 107%; color: rgb(14, 16, 26);"><b style=""><font size="5">Full control through Bot center (BC)</font></b></span></font></span></h2><div><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="line-height: 107%; color: rgb(14, 16, 26);"><br></span></font></span></div><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Are
you finding trouble with traditional support models? These models with service
tickets cannot provide an immediate fix to damage caused by an event of bot
failure. Hence, to overcome this challenge, here is a recommendation to use Bot
Center (BC) to handle your Support models. If you are wondering what other
advantages will you get using Bot Center, here is a list of few other benefits
that BC offers:</span><o:p></o:p></font></span></p><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A"><br></span></font></span></p><ul style="margin-top:0cm" type="disc">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l0 level1 lfo3;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Full control of automation
     activities in the production environment.&nbsp;<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l0 level1 lfo3;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Identifies gaps, resolves conflicts
     and bridges downtime during the bot’s working cycle.&nbsp;<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l0 level1 lfo3;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Responsible for developing a
     framework for all necessary support and maintenance processes.&nbsp;<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l0 level1 lfo3;tab-stops:list 36.0pt"><font size="4" face="georgia"><strong>Proactive in Incident Management Process:&nbsp;</strong><o:p></o:p></font></li>
</ul><ol style="margin-top:0cm" start="1" type="1">
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l3 level1 lfo4;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Describes how incidents have
     to be managed at different levels.&nbsp;<o:p></o:p></font></span></li>
 <li class="MsoNormal" style="color:#0E101A;margin-bottom:0cm;line-height:normal;
     mso-list:l3 level1 lfo4;tab-stops:list 36.0pt"><span data-preserver-spaces="true"><font size="4" face="georgia">Handles malfunctions of
     intelligent solutions during productive operation.&nbsp;<o:p></o:p></font></span></li>
</ol><p style="margin:0cm"><span data-preserver-spaces="true"><font size="4" face="georgia"><span style="color:#0E101A">Hence,
the BC is here to provide an all-in-one solution to all problems faced by the
Support and Maintenance Team with effectively handling disasters and improving
the overall efficiency of the team.&nbsp;</span><o:p></o:p></font></span></p><h3 style="margin:0cm"><span style="color:#0E101A"><font size="4" face="georgia">&nbsp;</font></span></h3><h2 style="margin:0cm"><span data-preserver-spaces="true"><font face="georgia"><span style="line-height: 107%; color: rgb(14, 16, 26);"><font size="5" style=""><b>The basis for effective scaling of bots</b></font></span></font></span></h2><div><span data-preserver-spaces="true"><font face="georgia"><span style="line-height: 107%; color: rgb(14, 16, 26);"><b style=""><font size="5"><br></font></b></span></font></span></div><div><span data-preserver-spaces="true"><p style="margin:0cm"><font size="4" face="georgia"><span style="color:#0E101A">We all know what Automation</span><a href="https://www.featsystems.com/center-of-excellence" target="_blank"><strong><span data-preserver-spaces="true"><span style="color:#0E101A">&nbsp;</span><font color="#0000cc">CoEs (Centers of
Excellence)</font></span></strong></a><span data-preserver-spaces="true">&nbsp;does!
They help companies identify which processes are automatable and strategically
develop robotic processes to automate the same. Similarly, a Bot Center (BC)
focuses on scaling the digital workforce and develops effective strategies to
maintain bots and accomplish governance.&nbsp;</span></font></p><p style="margin:0cm"><font size="4" face="georgia"><span data-preserver-spaces="true">But, for such BCs to be set up, there is a requirement of qualified resources to support and maintain the bots so that a quick fix can be enabled whenever the bot malfunctions, changes, or fails. Such BCs also guarantee a flawless automation solution to be delivered over the entire life cycle adding the desired value for the company.<br></span></font></p><p style="margin:0cm"><br></p><p style="margin:0cm"><br></p></span></div><p style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br></span></p></div>

Support and Maintenance are vital for a hyper-intelligent automation solution so that it continues to work efficiently, effectively, and in compliance with the rules for the long term.

Why Support and Maintenance are also vital for Hyper-intelligent automation solutions? | Featsystems

Why Support and Maintenance are also vital for Hyper-intelligent automation solutions?

Our hyper-intelligent automation solutions such as RPA, AI, BPM, OCR are adversely impacting customer service applications that increase productivity and improve service quality.

Hyper-intelligent automation solutions fuel customer service applications | Featsystems

How hyper-intelligent automation solutions fuel customer service applications?

To handle growing customers queries we have IRIS that effectively reduced queries through self-service support channels with rapid processing and response times can be achieved by reducing human intervention.

How to handle growing Customer Queries for your business | IRIS

How to handle growing Customer Queries for your business?

<p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" style="" face="georgia"><br></font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Looking at cost pressure, dynamic business requirements, and huge IT legacy, “Robotic Process Automation” has slowly emerged as one of the key levers to expedite Business transformation journey for many organizations. Every other Business function, BPO service Provider &amp; the complete IT industry is busy sharing numerous success stories around RPA implementation. Also at the same time, RPA product organizations are busily oversimplifying the technology. Over-all, the RPA industry is continuously evolving on a daily basis and creating a positive mark on many large business organizations.<br></font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="4">Just like every coin has two faces, RPA also has a significantly high failure rate. It is thus important to critically evaluate the "success" element of RPA case studies and carefully understand various failure modes.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="4" face="georgia">Lack of thorough due diligence on process selection and business case creation</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">In order to expedite the transformation journey, agreeing on the outcome on the basis of superficial process assessment and then force-fitting the RPA solution to meet the numbers often results in long term failures. Selective Automation is the key. Many a time, the rule of 80-20 is applied to reap maximum benefits. Low volume exceptions are typically kept out of scope for the Robots. There exist a few cases in the Industry where RPA is implemented with a huge effort to automate processes worth 20-40 person-hours of effort per month. This aspect is critical to success and thus should be dealt with carefully with thorough due diligence.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Each RPA problem can be solved using multiple solution patterns. Striking the right balance between business process re-engineering and technology is the key. Too much technology often impacts the return on investment and also poses a huge risk of failure. Cognitive is the biggest buzz word today in the Industry. It’s good to include cognitive aspects as part of the overall solution but only when it is individually providing the desired corresponding benefits.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">This is the key aspect &amp; core reason for any business process where failure begins, <a href="https://www.featsystems.com/" title="Featsystems" target="_blank">Featsystems</a> shortly coming up with automation process discovery or automation <a href="https://www.featsystems.com/automation-process-discovery" title="Assessment Tool" target="_blank">process assessment tools</a> to eradicate this core issue of automation failure.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="4" face="georgia">Lack of alignment with all concerned stakeholders</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Typically RPA Initiatives are driven by the Business side of the Organization with very late involvement of the IT Organization. In an enthusiasm to accomplish the early benefits of RPA and considering a simplified approach from various RPA products, Business organizations are often tending towards overconfidence. And thus end up with a half-baked transformation strategy.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Consider one example- One of the large global courier services company while awarding the service contract agreed for an approach where the offshore transition was planned along with the transformation. While this helped in reducing the overall cost, it resulted in a mad rush from the Service provider towards RPA implementation. Limited knowledge of processes, IT, and infrastructure landscape played its trick and finally huge re-work on RPA implementation. Another example is where one large global Bank while defining their RPA strategy for ~3000 FTEs transformation, was constrained by their existing security policies and not able to provide credentials for third party RPA developers and also the access for a test environment. Workarounds were identified and the complete delivery methodology proved out to be so inefficient that the whole initiative got delayed significantly with huge exception rates.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="4" face="georgia">Lack of clearly defined test strategies</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Here are a few common discussion points during user acceptance testing. It was working absolutely fine in the development environment but not stable in the production environment… Not all test scenarios were tested due to a lack of test data… BOT is not robust as it fails for every other exception. This debate goes on and takes away the positive energy of the collaborated workforce. This finally results in significant delays and sometimes even the project itself gets scrapped. Thorough tracking of functional defects and exceptions having tight coupling with the desired outcome is the key… It is important to define the test phases considering test data availability, differences between test and production environment of underlying source applications, functional testing, exception testing, and real data testing.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="4" face="georgia">Lack of focus on change management, reporting &amp; proactive monitoring</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Once BOTs get deployed, it is required to holistically define an approach to execute and operate them in a more secure and efficient manner. It is then important to upfront define the clear strategy around it. Often it is observed that the rush to accomplish quick benefits results in a huge mushroom farm of Robots, managed manually through localized teams. Thus, it is highly recommended to focus on areas like change management, Credential management, Robot monitoring &amp; Control, and high availability &amp; scalability of over-all RPA Infrastructure.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Changes can come due to changes in Infrastructure, Applications, or even the processes. The key here is to have a robust change management process established with all the three different groups in such a way where Changes are recognized much earlier in the lifecycle and BOTs get adequate time to get fixed accordingly. Also, proactive monitoring and continuous improvement are not optional in case of RPA implementation. It is required to continuously adjust BOTs optimal frequency to deal with changes in Volume patterns and sustain the same productivity levels as envisaged before.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="4" face="georgia">Strategized need for RPA</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">It is important to study the historical business process change patterns to define the right level of generic design. As a rule of thumb, all threshold limits and business logic components are potential candidates.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">In summary, Robotic Process Automation technology has successfully emerged as one of the strong business transformation levers if strategized, implemented, and deployed in a structured scientific manner and not as a technology of Workaround.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Credits to @Nishant Goel for this article.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="4" face="georgia">Thank you for reading this article and stay tuned for more updates on Robotic Process Automation and Artificial Intelligence.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; font-size: 2rem; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75); font-family: &quot;Source Serif Pro&quot;, serif;"><br style="font-size: 20px;"></p><p style="vertical-align:baseline"></p>

Just like every coin has two faces, RPA also has a significantly high failure rate. It is thus important to critically evaluate the "success" element of RPA case studies and carefully understand various failure modes.

A case study of failure modes of RPA (Robotic Process Automation) | Featsystems

A Case Study of Failure Modes of Robotic Process Automation

<div id="ember58" class="ember-view" style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: 0px 0px; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgba(0, 0, 0, 0.9);"><div dir="ltr" class="reader-article-content" style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: 0px 0px;"><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font style="" face="georgia" size="5">Automation arrived long back in India and the country is now driving Robotic Process Automation (RPA) and Artificial Intelligence (AI)-based technologies globally -- even ahead of the US and Japan -- a new study said on Tuesday.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">According to "Augmented Human Enterprise" -- an academic study conducted by Goldsmiths (University of London) and enterprise software provider Automation Anywhere -- 71 percent of Indian respondents said their employees used RPA and AI-based augmentation to its&nbsp;full potential -- the highest proportion for any of the four markets surveyed.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">While 66 percent of Indians said that they are empowered to take risks, 77 percent said that their organization prioritized employee development.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">India also outscored other markets on employee engagement and (with an impressive 84 percent) on employee listening.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">"Think of the human body breathing. It's a complex and critical mechanism but automated so our brains are freed to power everything else we do. I think for many organizations, all they can do is 'breathe.' It's so important, it's all the employees can focus on," said Mihir Shukla, CEO at Automation Anywhere.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">When that breathing is automated within the organization, then employees can focus on so many creative and strategic issues and opportunities.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">"It's perhaps why this unique research shows that augmented organizations outperform non-augmented enterprises and have more 'human' workplaces," Shukla added.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">For the study, the research team surveyed senior business leaders from major enterprises in India, the UK, the US, and Japan.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">The team also interviewed leading automation and AI subject-matter experts, including technologists, CEOs, scientists, and engineers.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">They found that in global augmented workplaces, workers are 38 percent more engaged than those in non-augmented workplaces.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">Nearly 70 percent of respondents said augmentation had improved the well being of their team while 80 percent of those using AI and 78 percent using RPA said it frees employees from repetitive work.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">While the hyped potential of AI generates endless headlines, technologies such as RPA are quietly being rolled out in many of the most productive companies around the world -- humans and bots are already working alongside each other across the globe and in every sector," informed Dr. Chris Brauer, Director of Innovation in the Institute of Management Studies (IMS) at Goldsmiths, University of London.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">The team highlighted that automation must be used to enhance employee skills and complement their working styles to derive the maximum benefit.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">"India leads the way in reaping the benefits of augmentation, with 86 percent of the respondents saying that automation has increased employee productivity," said the study.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" style="" size="5"><font style="background-color: initial;">Read more at&nbsp;</font><a href="https://economictimes.indiatimes.com/articleshow/65853913.cms?utm_source=contentofinterest&amp;utm_medium=text&amp;utm_campaign=cppst" style=""><font style="">https://economictimes.indiatimes.com/articleshow/65853913.cms?utm_source=contentofinterest&amp;utm_medium=text&amp;utm_campaign=cppst</font></a></font><br></p></div></div>

Within a few years in India RPA & AI automation adoption has been increased surpassing US & Japan.

India surpasses US & Japan in automation AI, RPA adoption | Featsystems

India surpasses US and Japan in automation, AI adoption: Study

<p class="MsoNormal" style="line-height: normal; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline;"><br></p><p class="MsoNormal" style="line-height: normal; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline;"><span style="font-family: georgia; font-size: large; background-color: transparent; font-weight: 600; color: rgba(0, 0, 0, 0.75);"><br></span></p><p class="MsoNormal" style="line-height: normal; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline;"><span style="background-color: transparent; color: rgba(0, 0, 0, 0.75); font-weight: 600; font-family: georgia; font-size: x-large;"><br></span></p><h2 style="line-height: normal; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline;"><span style="background-color: transparent; color: rgba(0, 0, 0, 0.75); font-weight: 600; font-family: georgia;"><font size="5">What is RPA?</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">Robotic Process Automation (RPA) is a software tool that automates human activities that are rule-based, manual, and repetitive. They work by replacing the actions of an actual human interacting with the software applications to perform tasks such as process standard transactions, data entry, or respond to simple customer service queries. Robotic Process Automation works in place of Full-time Employee (FTE).</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font face="georgia" size="5">What are the benefits of RPA?</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">RPA is cost-saving as the processing effort which is automated. With RPA there is a significant improvement in service level as 24/7 operations can be done. The customer acknowledges ‘Improved Customer experience’. There is a significant reduction in operational costs to half as RPA is working in place of FTE. It also improves the Quality and scalability rate of the company. With FTE there were chances of high error rate but with RPA 0% error rate can be achieved. RPA can be improved staff retention –as the human resources are reduced to high volume low-value work to focus on complex/higher value work only. With RPA there is guaranteed high ROI (Return of Investment) as higher standardization of process is used.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font face="georgia" size="5">What are the failures of RPA?</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">We already posted a detailed level case study on <a href="https://www.featsystems.com/Home/Post/5-a-case-study-of-failure-modes-of-robotic-process-automation" title="Failure modes" target="_blank">failure modes of RPA.</a></font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font face="georgia" size="5">Why Process Assessment is important before automating any business process?</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">As many organizations are implementing RPA in their automation journey, only a few have experience in adopting RPA culture at large scale and building RPA capabilities in-house. Because of this lack of understanding, many organizations are attempting to implement large scale RPA transformations that are liable to costly mistakes.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">Because with few processes RPA can do it alone but in complex areas like solution design, which involves figuring out which combination and patterns of capabilities to apply to processes in order to create excellent efficiency.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">Some companies implement RPA without the support of the IT team. However, it’s important to ensure that RPA systems are part of the IT team so an overall business strategy can sync in terms of scalability, security, reliability, fault tolerance, and continuity. A lack of interaction with the IT team can be costly and time-consuming, as there is a risk that RPA pilots might not integrate with existing business process management systems developed by the house. So, we should use the Process Assessment Tool to avoid unnecessary damages and RPA failures.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">Process Assessment Tool, the tool shows you the results of using RPA in your company, i.e. will RPA benefit in your company or not?</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font face="georgia" size="5">What is Process Assessment Tool?</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5"><a href="https://www.featsystems.com/automation-process-discovery" title="Assessment Tool" target="_blank">Process Assessment Tool</a> can pin out the complexity in the specific process of RPA and give the result in words. Process complexity is checked on the basis of application type, standard input, no. of screens, and VDI/Citrix. Process Assessment Tool can calculate the full-time employee (FTE) money by per hour. The Assessment tool estimates the hours saved by RPA by working in place of Full Time Employees. It also calculates the benefits of having RPA in your company. Process Assessment Tool gives the results and recommendations for RPA in your company.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font face="georgia" size="5">How the Process Assessment Tool will work?</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">After you have inputted the detailed information about the work process you want to automate and clicked submit, the Process Assessment Tool will give you the results of ‘what percent of process complexity is there, how much FTE saving is there and what are the benefits of Robotic Process automation in your company,’ in minutes.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5"><b>Process Assessment tool benefits</b></font></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Immediate Results for Return of Investment (ROI):&nbsp;Our Process Assessment Tool analyzes data and understands more quickly, with immediate recommendations and Options, for you to get the ROI of automation faster.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complete Process Visibility and Results: Process Assessment Tool points all your business processes and requirements – including the most and least common alteration. With a complete blueprint of your processes, it’s easier to recognize and analyze the most efficient paths and discover opportunities that you may have failed to notice.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" size="5">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Increases flexibility: You can operate the Process Assessment Tool anywhere, anytime, to check the eligibility of the work process that you want to automate.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font face="georgia" style="" size="5">WISHING YOU A VERY HAPPY AUTOMATION JOURNEY IN YOUR ORGANISATIONS USING PROCESS ASSESSMENT TOOL.</font></p>

As process discovery is our top priority we recommend the organization to use the Process Assessment tool that will help them in selecting the right process to optimize and enhance the automation journey.

Process assessment tool for successful  automation journey | Featsystems

Process Assessment Tool for RPA-Key to your successful automation journey

<p style="margin: 3.2rem 0px; padding: 0px; border: 0px; font-size: 2rem; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75); font-family: &quot;Source Serif Pro&quot;, serif;"><br></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" style="" face="georgia">The rise of AI presents society with many choices. Each represents a tradeoff. At this stage, while the technology is still in its infancy, there are three particularly salient trade-offs at the society level.&nbsp;</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Productivity versus Distribution</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">The first trade-off is productivity versus distribution. Many have suggested that AI will make us poorer or worse off. That's not true. Economists agree that technological advance makes us better off and enhances productivity. AI will unambiguously enhance productivity. The problem isn't wealth creation; it's distribution. AI might exacerbate the income inequality problem for two reasons. First, by taking over certain tasks, AI's might increase competition among humans for the remaining tasks, lowering wages and further reducing the fraction of income earned by labor versus the fraction earned by the owners of&nbsp;capital. Second, prediction machines, like other computer-related technologies, maybe skill-biased such that AI tools disproportionately enhance the productivity of highly skilled workers.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Innovation versus Competition</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">The second trade-off is innovation versus competition. Like most software-related technologies, AI has scale economies. Furthermore, AI tools are often characterized by some degree of increasing returns: better prediction accuracy leads to more users, more users generate more data, and more data leads to better prediction accuracy. Businesses have greater incentives to build prediction machines if they have more control, but, along with scale economies, this may lead to monopolization. Faster innovation may benefit society from a short-term perspective but may not be optimal from a social or longer-term perspective.&nbsp;</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Performance versus Privacy</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">The third trade-off is performance versus privacy. AI's perform better with more data. In particular, they are better able to personalize their predictions if they have access to more personal data. The provision of personal data will often come at the expense of reduced privacy. Some jurisdictions, like Europe, have chosen to create an environment that provides their citizens with more privacy. That may benefit their citizens and may even create conditions fora more dynamic market for private information where individuals can more easily decide whether they wish to trade, sell, or donate their private data. On the other hand, that may create friction in settings were opting in is costly and disadvantages European firms and citizens in markets where AI's with better access to data are more competitive.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">For all three trade-offs, jurisdictions will have to weigh both sides of the trade and design policies that are most aligned with their overall strategy and the preferences of their citizenry.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">Thank you for reading this article, if you found it informative please like &amp; share.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">For more details please visit&nbsp;<a href="https://www.featsystems.com/" title="Featsystems" target="_blank">featsystems</a>.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" style="" face="georgia">Hiren Panchani</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; font-size: 2rem; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75); font-family: &quot;Source Serif Pro&quot;, serif;"><br style="font-size: 20px;"></p><p style="box-sizing: border-box; margin: 3.2rem 0px; padding: 0px; border: 0px; outline: 0px; font-size: 2rem; vertical-align: baseline; background: transparent; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75); font-family: &quot;Source Serif Pro&quot;, serif;"><br></p>

With the three artificial intelligence trade-offs, jurisdictions will have to weigh both sides of the trade and design policies that are most aligned with their overall strategy and the preferences of their citizenry.

Artificial Intelligence Tradeoffs | Featsystems

Artificial Intelligence-Tradeoffs

<p style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline;"><font face="times new roman"><font size="5"><br></font></font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" style="" face="georgia">Basically, RPA is Robotic Process Automation; it provides robots that can be used to automate the business process partly or completely in companies.<br></font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">And RPA perspective seems bright: as in early 2024, a global RPA market value of $ 8.75 billion is expected to be increased. This increase is obvious since the advantages of RPA are surprisingly great: since offshore business process optimization costs can be reduced by 10%-30% and onshore business process optimization by as much as 35%-65%. Due to the cost efficiency characteristic in RPA definitely the demand for RPA will increase.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">But how to implement RPA to get the best possible results and fewer RPA failures? We at Feat systems have assembled the most important dos and don'ts in RPA implementation:</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do: Develop a vision for success</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">As the beginning step, many business companies should have a developed vision and adjusted overall strategy. It’s most important to achieve the goals of your own organization by the means of Conceptualise the RPA project. Have to define key business processes to automate and outline of how RPA can change processes and improve business performance overall.&nbsp;</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do not: Do not underestimate the scope of the RPA project</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">RPA projects are not menial projects. Before and during implementation, various considerations and analysis must be included: Which tools are selected? What about infrastructure, governance and security, business collaboration, and change management?</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do: Ensure the safety and reliability of robots through quality inspection check</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">Throughout the RPA lifecycle, quality should always be examined to build and deploy secure and adaptable robots for production. This can be achieved by the first practice test of the robot. This will ensure that can robots comply with all the established guidelines of the company when scaling. However, this may also include rules and regulation-guidelines for security, IT, or data.&nbsp;</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do not: Or Never implement an RPA project without making an existing change in management program</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">Initiating RPA is a major alteration project: without a clear strategy for change management, the entire management organization will be left unsettled. Therefore, you should establish a change management process before the implementation of RPA that reflects systems and business changes in operational processes.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do: Develop a plan for the first use of the robot</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">The test and production processes generally show differences that business optimization can only be possible with the use of the robot. The first mission tasks can give RPA team time to train the robots without interrupting the delivery of the process since the manual operation can be continued in parallel.&nbsp;</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do not: Test your robots before using them</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">Initial testing ensures that robots are actually ready for the production environment. To do this, the robots should be certified against the original requirements with department members of Subject Matter Experts (SMEs). To pass this test robots must behave as expected so that they provide the maximum benefit to the business process and arouse confidence of optimization in the organization as a whole.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do: Start by recording the current performance of the processes</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">Before automating the business processes, the current performance of the processes should be recorded. This will help to realize the advantages of RPA and the optimization of the RPA robots. The processes are then re-arranged on the basis of feedback and the data of the overall digital workforce and it’s calculated - and aligned again.</font></p><h2 style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><span style="margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; background: transparent; outline: 0px; font-weight: 600;"><font size="5" face="georgia">Do not: Dedicate the workforce to RPA</font></span></h2><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">The entire organization should be involved in the implementation of the RPA project. Informing all the employees in the organization, and not just the teams involved in the RPA project, just to ensure wide support and generate a good pipeline of business processes for automation.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">We at Feat Systems follow unique RPA Implementation methodology which we call it as RAPID DIGITAL LAB and we use in-house developed tools such as <a href="https://www.featsystems.com/automation-process-discovery" title="Assessment Tool" target="_blank">Process Assessment Tool (PAT)</a> to overcome failure modes.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">PAT analyses the business processes which you want to automate, anywhere, anytime.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">It gives recommendations on business processes that need RPA implementation in your company.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">It can deliver immediate results on process Eligibility, Complexity, ROI &amp; Priority.&nbsp;</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" face="georgia">Thank you for reading this article, please share your views in comments.</font></p><p style="margin: 3.2rem 0px; padding: 0px; border: 0px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 3.2rem; color: rgba(0, 0, 0, 0.75);"><font size="5" style="" face="georgia">Hiren Panchani</font></p><p style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline;"><br></p>

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