Fibo chatbot that responds to your customers instantly and automates your Sales, Marketing, and Support Management systems.
Change in Customer Service standards is very evident in today’s digital world. As businesses struggle to keep up with this rapid change, there is a growing demand for second-machine-age technologies that can help them adapt to these new customer service requirements.
Over the past few years, we have seen a significant shift in sales and support channels and with the pandemic further exacerbating this trend, the number of customer messages, queries, and requests has skyrocketed.
If you want to stay ahead of the competition and provide your customers with the service, they expect it is important to understand their needs and preferences. That means actively engaging with them and asking for their feedback on what they expect from your business.
Based on our research, we can tell you that your customers are looking for 24/7 availability, fast response times, and an Omnichannel approach to customer service. To meet these expectations, we recommend leveraging technology solutions that can help you deliver on these core requirements.
By embracing the latest advancements in customer service technology, you can transform the way your business interacts with customers, build stronger relationships, and ultimately drive greater success in today's digital marketplace.
It is anticipated that the chatbot market will increase from $2.6 billion in 2019 to $9.4 billion in 2024 at 29.7% (CAGR).
By 2020, 80% of companies will have some kind of chatbot automation.
Customer service costs can be saved by chatbots up to 30%.
More than 50 % of customers expect a company to be available 24/7.
FIBO chatbot is a highly advanced Intelligent Text Analytics System designed to revolutionize the customer support experience. Developed with a deep understanding of customer satisfaction, FIBO analyzes and interprets user requests with remarkable accuracy, extracting the necessary information to provide real-time, personalized responses.
With FIBO, customer care is just a few clicks away. Its end-to-end Sales, Marketing, and Support Management capabilities provide customers with a comprehensive service that meets their needs and exceeds their expectations.
The beauty of FIBO lies in its ability to adapt and learn over time, ensuring that it always provides the best possible experience for your customers. By continually analyzing customer interactions, FIBO can identify patterns and trends, enabling it to make proactive recommendations and provide targeted support.
In today's fast-paced digital world, customer service is more critical than ever before. FIBO is the ultimate solution to help you meet the demands of your customers and stay ahead of the competition. With its unmatched intelligence and personalized service, FIBO is the chatbot that will take your customer support to the next level.
From a sales marketing and support management service perspective, the main objective of fibo is
To have a better conversation
To convert leads into opportunities
To improve productivity and the performance of your team.
To improve customer advocacy
Fibo is powered by Al, ML, RPA & iBPMs.
With the intelligent feature, fibo is quick to transfer and allows human agents to spend their time addressing more complex inquiries.
It logs support tickets and inquiries with user assignments to respective ticketing and CRM applications.
Fibo answers based on customer requirements and then suggest the best product, services, or solution accordingly.
FIBO, when embedded in your existing customer processes, understands your business communication, and prioritizes them accordingly.
FIBO is independent and can also be a self-support channel for IRIS
FIBO is quick in replying to an instant response within seconds.
It can work in any business environment. It is scalable and can deliver a better customer experience.
Increased customer engagement, Fibo helps the customer to find what he is looking for and also classify based on various recommendations.
Adequate understanding of whether the customer is new or existing.
It is 24/7 available to engage with customers, deal with information-based questions, and reduce support service tickets.
Talk to our expert and see how you can get started.