Every business is replete with implicit rules leftover from earlier decades. These rules of work design are based on assumptions about technology, people, and organizational goals that no longer hold.
Businesses that want to stay ahead in competitive markets must start by listening to those who know where the bottlenecks are; their customers.
- One recent customer service study found that 62% of companies do not respond to customer emails. For companies that do respond, the average response time is 12 hours, with the slowest response taking longer than 8 days.
- The single most important factor for customer service is response time 75% of customers prefer a short response time.
- Automation and self-service are the key to faster customer service.
Hear the voice of your customer at the center stage of digital transformation with...
IRIS Free Trial
About IRIS
IRIS is the first of its kind nearly real-time omnichannel “Intelligent Customer Query Response System” designed with “customer first mentality” and important attributes of intelligence as well as better customer service in mind.
IRIS is agile & resilient in nature, transforming full customer support desk journeys starting from customer interactions to back-office processing to the response.
IRIS Objectives
In sales marketing and support management service perspective, the main objective is
Reduce Queries
Using improved self-service live support channels
Faster Response
By limiting human intervention
Automate Processing
Using Robot agents
IRIS Key Features
Live Channels
Intelligent Chatbot backed by knowledge base & live agent (if needed)
AI matrix
AI-powered intelligent classification for all queries
Robotics
Robots take the first turn to answer customer queries & routes to human in case of exceptions
IRIS Benefits
“One stop shop solution for entire process transformation”
Reduce Manual efforts by nearly 80%
Improve work efficiency by almost around 200%
Improvement of Service levels from Days to Minutes
Ensure business process continuity during transaction influx or pandemic season.
- Setup & Data Mapping: 1-2 weeks
- Low complex process/query flow: 0-1 week
- Medium complex process /query flow: 1-3 weeks
- High complex process /query flow: 4-6 weeks
Improved staff retention by reduced high volume low value works to focus on complex/higher value work activities.
How to get started with IRIS ?
Engage
Connect with the IRIS team or UiPath team.
Analyse
IRIS team will analyze existing business function data & prepare ideation.
Deploy
IRIS team will start deployment of CSM or ITSM use cases & provide benefit realization of it.
Improve
IRIS team will provide consulting to improve and optimize the current business process.
Grow
Scale automation journey and grow business volume substantially.
Our ready to use solutions
With the PIGEON Automation platform, a business can integrate all the workflows and work must faster to improve the efficiency of the overall business. Instead of using Bots for individual activities or automating a small functionality, using an integrated automation platform like PIGEON will save a lot of time and effort.
