IRIS is the first of its kind nearly real-time omnichannel “Intelligent Customer Query Response System” designed with “customer first mentality” and important attributes of intelligence as well as better customer service in mind.
IRIS is agile & resilient in nature, transforming full customer support desk journeys starting from customer interactions to back-office processing to the response.
In sales marketing and support management service perspective, the main objective is
Using improved self-service live support channels
By limiting human intervention
Using Robot agents
Intelligent Chatbot backed by knowledge base & live agent (if needed)
AI-powered intelligent classification for all queries
Robots take the first turn to answer customer queries & routes to human in case of exceptions
“One stop shop solution for entire process transformation”
Reduce Manual efforts by nearly 80%
Improve work efficiency by almost around 200%
Improvement of Service levels from Days to Minutes
Ensure business process continuity during transaction influx or pandemic season.
Improved staff retention by reduced high volume low value works to focus on complex/higher value work activities.
Connect with the IRIS team or UiPath team.
IRIS team will analyze existing business function data & prepare ideation.
IRIS team will start deployment of CSM or ITSM use cases & provide benefit realization of it.
IRIS team will provide consulting to improve and optimize the current business process.
Scale automation journey and grow business volume substantially.
With the PIGEON Automation platform, a business can integrate all the workflows and work must faster to improve the efficiency of the overall business. Instead of using Bots for individual activities or automating a small functionality, using an integrated automation platform like PIGEON will save a lot of time and effort.
Talk to our expert and see how you can get started.