IRIS "Intelligent Customer Query Response System" is a revolutionary solution that stands out as the pioneer in providing a seamless, almost real-time omnichannel experience for customers. It has been designed with a 'customer-first' mentality, prioritizing intelligence and exceptional customer service.
One of IRIS's unique qualities is its agility and resilience, which enables it to transform the entire customer support journey. From the initial customer interaction to back-office processing and response, IRIS seamlessly integrates all customer touchpoints, streamlining the support process for both customers and support agents.
IRIS's cutting-edge features enable it to anticipate and resolve customer queries with exceptional speed and accuracy, making it a game-changer in the industry. Its advanced intelligence capabilities enable it to learn and adapt to customer preferences and patterns, providing a personalized experience for each customer.
IRIS sets the standard for next-generation customer support technology, providing a truly revolutionary experience that's second to none.
When considering sales, marketing, and support management services, the primary objective is to
Using improved self-service live support channels
By limiting human intervention
Using Robot agents
Intelligent Chatbot backed by knowledge base & live agent (if needed)
AI-powered intelligent classification for all queries
Robots take the first turn to answer customer queries & routes to human in case of exceptions
“One-stop shop solution for entire process transformation”
Reduce Manual efforts by nearly 80%
Improve work efficiency by almost around 200%
Improvement of Service Levels Days to Minutes
Ensure business process continuity during transaction influx or pandemic season
Connect with the IRIS team or UiPath team.
IRIS team will analyze existing business function data & prepare ideation.
IRIS team will start deployment of CSM or ITSM use cases & provide benefit realization of it.
IRIS team will provide consulting to improve and optimize the current business process.
Scale automation journey and grow business volume substantially.
Talk to our expert and see how you can get started.