Password Reset in Active Directory Automation
Industry - Automobile Sector
Implementation Time - Within 6 WEEKS *
Key Challenges
The managing password reset process was highly transactional and repeatable in nature a waste of time, money, and frustrate end-users facing customer dissatisfaction.
Some of the key challenges were:
- The processes with High volume.
- High processing time due to reliance on individuals and time limits.
- High escalation rate due to delay in the process.
- Strong likelihood of a human mistake.
Our Solution
To handle password reset our team implemented the RPA bot and automated the complete process competence and maintaining the customer satisfaction of the company.
- The robotic solution designed to work efficiently 24 x 7
- The bot automatically read and identify password reset emails.
- The bot does necessary validation, performs password reset, and replies to the mails.
Automation Benefits
By deploying bots our client was able to observe a comprehensive list of RPA Benefits in their company.
- Ensure business continuity by working 24x7
- Degree of robotization: 95% of effort automated.
- Maintain a high level of customer satisfaction
- Effort reduction: 80 - 100%
- Employees redeployed to carry out higher-value activities
- Improved efficiency
