NPA Report Automation

Industry - Banking & Financial Services
Implementation Time - Within 10 WEEKS *

Key Challenges

The business is continually rising and struggling with its labour-intensive manual task in generating the NPA reports.

Some of the key challenges were:

  • High transactional volume process
  • Exceedingly high processing time to reconcile the data manually.
  • Labour intensive as a manual correlation of large and complex multiple data sources is required.
  • Complex data files with a high rate of human error
  • Multiple handshakes with back-end systems

Our Solution

After addressing and analyzing the challenges, we recommended Robotic Process Automation (RPA) that can transform the current labour-intensive manual NPA report generation process seamlessly. When the RPA as a solution got implemented the current process was end-end automated

  • RPA bot was developed to intelligently download and read data of CAA, ODA, SBA, Lien, etc from various internal applications and external sources, do required validation, and checks on data as per business rules definitions.
  • Bot flag NPA records and update potentials NPA records in the system.
  • Bot generated the Final NPA Report

Automation Benefits

The RPA bot deployed successfully and has automated the NPA report generation process with the following benefits:

  • Reduced processing time drastically.
  • Degree of robotization: 100% of effort automated.
  • Reduced Operation Cost
  • 0% error rate achieved
  • Improved staff retention - By reducing high volume low-value work to focus on complex/higher-value work
  • Improved scalability
  • Enhanced output rate (Bot running 24/7)

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