What is the Center of Excellence (CoE)?
Center of Excellence (CoE) helps an organization to gather, analyze, and handle information and skills required to implement any Intelligent Automation solution (RPA, AI, OCR, BPM and IoT) efficiently. It not only helps in the implementation phase but also guides the company to tackle any issues that might occur during or after the Automation journey.
Automation CoE
The role of a center of excellence in Intelligent Automation
Benefits of Intelligent Automation CoE in any organization
- Process Visibility
- Keeping up to date with the latest technologies
- Better collaboration
- Enhance customer satisfaction
- Minimize costs
Process Visibility
Process Mapping is a key to run any workflow efficiently. Companies map every process and make it visible to ensure easy identification of the process which needs to be optimized and automated. Hence, companies consider process visibility i.e., identifying inefficiencies in the current business process and mapping them as the first step to move towards digital transformation.
But how can COE help in such a process? COE team works with proximity to senior management that helps them get a wider picture of how processes are currently working and the condition of such a process. Having this information in hand, the COE team can easily identify problems in the process and help in eliminating unnecessary and repetitive steps. Not only does this ensure process efficiency also helps employees free up their time to concentrate on more value-added jobs.
What Featsystems Center of Excellence (CoE) does?
Feat systems are an intelligent automation solutions provider with a dedicated Center of Excellence. Our COE is well experienced and certified that is capable of handling various automation projects. We can help to implement end-to-end Hyper-intelligent automation solutions in all organizations. We use a unique methodology that will define your automation roadmap, establish a structured approach, and select the appropriate process and a tool to match your exact requirements. Also, we are priority partners with the world’s leading RPA provider’s UiPath & Automation anywhere.
We start by examining the key areas which need automation that triggers our automation journey. We then move to investigate the feasibility of the process using our “Digitalize Process Assessment Tool”. Finally, we collaborate with your team to design the customized Intelligent Automation solutions (includes RPA, AI, OCR, and BPM solutions) and conclude our journey by helping you implement the whole process. After the solution gets implemented, there is a high possibility that the process or workflow can be changed or updated. In such scenarios, CoE provides Support to continue the automation in the updated workflow without causing much delay. We have a Managed Bot Ecosystem dedicated to such Support Activities.
We are a boutique firm, solely focused on process automation, with more than 3 years of experience in the space and operationally having a presence in India & the United States of America.
We have expert level core competencies in various automation components such as RPA, OCR, AI, BPM.
We have 100+ certified, a highly-skilled, and experienced teams capable of automating any complex process automation.
We have a proven in-house skill development program for continuous team building.
We are a certified diamond partner with the top 2 RPA vendors.
We have rich experienced professionally ready project teams to work on the remote agile model for offshore projects.
Endorsed by the Global Leaders of RPA
To Strategize
One of the researches shows that when a company lacks vision or strategy, they face difficulty to scale their automation programs. In today’s digitized world, it is evident that automation is a pillar of digital transformation across the company, but a company should have a strong vision before starting to implement it.
Hence, the critical activities of Automation COE include the presentation of enterprise-wide vision and strategy for Intelligent Automation and Digital Transformation.
To Manage
For an Intelligent Automation Center of Excellence to function effectively, it should be able to:
- Provide effective governance for the overall effort in the company that includes defining strategy owner and aligning with the sponsorship and financial investment.
- Determine and track metrics to assess programs on the established automation strategy
- Present results to internal and external shareholders.
To operate
Assembling a team and assigning roles and responsibilities marks a crucial part of any organization. Hence, the Center of Excellence provides efficient automation delivery that includes acquainting the team with the necessary skills and managing external and in-house talent.
Change Management
Another vital role of COE is change management that involves proactive management of organizations to maximize value from digital transformation.
An integral part of successful automation is to identify different use cases within the company. Hence, CoE plays a crucial role in this process. Once the company reaches a mature point in digital transformation, it no longer faces the shortage of identifying new opportunities but instead shifts its focus in prioritizing ideas than generating them.
