We find robots in all sectors of the business process, and these bots are autonomous agents that are necessary to be managed periodically for better efficiency. Otherwise, it will fail to avoid such crash we build a solid foundation for scaling the digital workforce by managing multiple bot hyper-care activities effectively.
Every company wants to gain maximum advantage exploiting the RPA world while they are meeting all ends to implement automation processes in all verticals that are part of their business. But, what organizations fail to recognize are the pitfalls that become visible after implementing the bot that turns organizations against the RPA initiative and ultimately forces the business to stop enjoying the fruits of this initiative ecosystem.
“What happens after RPA bot is implemented?”, is the common question that bothers all these businesses. A bot is built with predetermined rules for mimicking the human activity. As these bots are predominantly used by large companies, a separate team is required to manage the maintenance of these bots. Hence, scalability and maintenance cause a big challenge after onboarding bots into the business workflows.
Our Ecosystem helps monitor various workloads, handle the exceptions which are caused by unidentified scenarios (change in the flow of the process), and manage the queues carrying such large volumes of transactions.
We provide L1 and L2 support for scaling purposes by collaborating with development teams to seek help for problem resolution.
If the bot discovers any bug or if there are minor updates within the automation processing, we handle such scenarios.
When there are new steps to be added or if there are some steps that need to be updated, such codes are developed and sent to production as a part of this ecosystem.
Bot Managed ecosystem will be successful in providing high-level quality automation across the organization with:
Systems access, compliance to policies & procedures
Infrastructure support, tools choices & licenses
Development & deployment
Maintaining support & monitoring
Bots require constant nurturing even after implementation through continuous monitoring and maintenance throughout their lifecycle. A major start to the Bot Support Ecosystem is to provide a thorough understanding of the processes to the support team which not only helps improve the efficiency of the team but also allows effective prevention of disasters.
Talk to our expert and see how you can get started.