ATM Complaints Automation

Industry - Banking & Financial Sectors
Implementation Time - Within 7 WEEKS *

Key Challenges

The major challenge was managing and processing the ATM complaints manually making the process boring that resulted in multiple errors.

Some of the key challenges were:

  • The process was a highly complex and high-volume transaction with multiple checks and validation from various applications.
  • The process needed to interact with multiple applications viz. Siebel, Finacle, SSRS, EJ Text Files, DMS web portal Outlook, and Excel.
  • The process was tedious and time-consuming with having multiple teams working on it to meet the turnaround time

Our Solution

We implemented an RPA solution to automate the entire process of managing the ATM complaints made the process faster and error-free.

  • Design a robust solution to meet the customer need wherein the bot fetches the data form ATM complaints data from Sibel and do the necessary verification in various application and takes necessary action according to the business rule.
  • SQL Database is configured and used store procedures to make the process faster and stable.

Automation Benefits

Here is a comprehensive list of benefits for the enterprise when deployed RPA in their process.

  • Degree of robotization: 90% of effort automated.
  • Error rate decreased to 0%
  • Operational cost cut by 60%
  • Manual effort reduced by 70%
  • Significant reduced AHT by 60%
  • Reduced processing time up to 75 %
  • Employees redeployed to carry out higher-value activities
  • Ensure business continuity during transactions influx

Process Diagram

ATM Complaints Automation

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