Featsystems for Salesforce Automation and Agentforce

• Featsystems is a strategic Salesforce partner dedicated to helping customers unlock the full value of automation quickly, securely, and with measurable results.

• We leverage deep expertise in the Salesforce platform, along with extensive hands-on experience in hyper-intelligent automation, to ensure that clients go beyond simply purchasing licenses and achieve tangible business outcomes.

• Our capabilities include end-to-end automation delivery, starting from requirement gathering and business-case modelling to solution design, seamless integration, testing, deployment, and comprehensive support.

• We specialise in agent enablement and orchestration, configuring and customising Salesforce agents using powerful tools like Agentforce and Einstein Agent to work in harmony with unique business processes. Our expertise covers designing intelligent action workflows, engineering highly effective prompts, and connecting agents to enterprise knowledge bases, CRM data, and downstream systems. This ensures agents perform not only accurately but also adaptively, handling complex real-world scenarios with reliability and efficiency.

• We also guide customers in optimizing Salesforce licensing strategy. Our consultants help identify the right mix of AI and agent SKUs, ensuring licenses are aligned to specific business value drivers. This approach prevents overspending, eliminates wasted capacity, and ensures every investment in Salesforce technology delivers tangible returns.

• We bridge Salesforce agents with existing RPA, APIs, and AI components so that the automation estate becomes unified rather than fragmented. That means new agentic investments play nicely with legacy bots, middleware, and systems, maximizing reuse and lowering rework.

• We keep a close eye on automation work alongside in-house teams, making improvements and adjustments so they stay effective as your business changes. With this approach, organizations get a flexible, scalable automation system that combines the best of Salesforce with Featsystems’ proven expertise.