Think. Act. Automate. Orchestrate
Welcome to the Agentic AI Era
Empower AI Agents to think, act, collaborate, and automate,
bringing intelligent orchestration to every layer of your
business operations.
What is Agentic AI, Agentic Process Automation & Agentic Orchestration?
Agentic AI represents a more advanced and dynamic form of artificial intelligence or intelligent system. Unlike traditional AI models that rely on predefined rules or static responses, it empowers Autonomous Agents that can perceive their environment, make context-aware decisions, and take actions, all without human intervention or fixed workflows. AI agents continuously learn from experience, adapt to changing conditions, and optimize their behavior based on real-time feedback, making them exceptionally well-suited for complex, unpredictable, and fast-evolving environments.
While Agentic AI provides the cognitive capabilities, agentic automation operationalizes that intelligence across business processes and systems. It involves embedding AI agents into workflows where they can act independently, make informed decisions, and collaborate with humans or other systems to achieve outcomes. This has introduced a layer of autonomy, agility, and contextual responsiveness that surpasses traditional rule-based or RPA-driven automation.
Agentic Orchestration, or the Agentic Orchestration layer, is the unified coordination of multiple autonomous AI agents within a single technology platform to deliver complex business outcomes. It enables smooth collaboration among agents, systems, bots, and humans across interconnected workflows. While each agent functions independently, they stay aligned to common goals through intelligent orchestration. This approach offers enterprise-wide visibility, control, and governance, enhancing scalability, agility, and real-time decision-making. It serves as a foundation for adaptive, resilient, and self-optimizing Autonomous Operations.
True Power of Autonomous AI Agents
Autonomous Decision-Making
AI agents can make decisions independently, based on real-time data, without requiring human intervention, ensuring quicker, more accurate responses.
Continuous Learning
AI Intelligent Agents evolve by learning from past experiences and feedback, allowing them to improve performance and adapt to new situations.
Context-Aware
AI Intelligent Agents understand the context of tasks and workflows, enabling them to perform complex tasks that require reasoning, judgment, and context-specific decisions.
Enhanced Scalability
Manage increasing workloads without additional human resources, scaling effortlessly to meet business demands.
Seamless Integration
Integrate easily with existing systems, applications, and workflows, enhancing automation without disrupting business operations.
Collaborative Intelligence
Collaborate with humans by exchanging knowledge, orchestrating tasks, and continuously learning from the results.
Types of AI Agents
Healing Agents
Intelligent context-aware troubleshooters that resolve data inconsistencies, policy conflicts, and process errors in real time. It uses historical data, business logic, and live insights to ensure seamless operations—even in the face of unexpected exceptions.
Technical (Horizontal) Agents
It automates repetitive, rule-based tasks using OCR and RPA. Fast, accurate, and easy to deploy, streamline workflows, and free up humans for higher-value work. It serves as the foundation for scaling automation across business operations.
Functional (Vertical) Agents
Act as domain experts handling tasks like financial reconciliation, insurance underwriting, and healthcare claims. It uses deep business logic and intelligent algorithms to support decisions, improve accuracy, and drive high-value outcomes by embedding business intelligence into every process.
How AI Agents Work?
Define Objective
Defines a clear objective and uses it to prioritize tasks based on specific conditions or instructions, ensuring the outcome is relevant.
Perceive the Environment
Understands its environment and collects inputs from various sources, including documents, systems, user behavior, and conversations, to build context.
Make Smart Decisions
Analyzes the available options, runs predictive scenarios, leverages trained models, and uses logic to decide the best possible course of action.
Initiate Action
Performs the required task or interacts with other systems and tools to drive outcomes and monitors the impact of its actions in real-time.
Learn, Improve & Evolve
Constantly learns from results, analyses performance, pinpoints improvement areas, and fine-tunes processes to become more intelligent and efficient with every cycle.
Applications of Agentic Automation
Human Resources
- Automates candidate screening and interview scheduling
- Handles employee queries via conversational AI agents
- Monitors sentiment and engagement through surveys
- Manages onboarding and policy dissemination autonomously
Contact Centre
- AI agents resolve Tier-1 customer queries 24/7
- Escalate complex cases to human agents intelligently
- Provide real-time guidance to support staff during live calls
- Analyze sentiment and call transcripts audio for quality improvement
Finance
- Automates invoice matching and reconciliation
- Detects anomalies and potential fraud in real-time
- Prepares financial reports and dashboards
- Recommends cost optimization strategies based on trends
Banking
- Performs automated KYC and account verification
- Flag suspicious transactions using behavioral patterns
- Assists customers with loan applications and tracking
- Personalizes product recommendations based on data
IT (Information Technology)
- Detects and auto-resolves infrastructure issues
- Manages incident ticket triage and assignment
- Performs intelligent patching and updates
- Proactively monitors system health and triggers alerts
Manufacturing
- Predicts machine failures and schedules maintenance
- Adjusts production plans based on real-time demand
- Coordinates between the supply chain and the factory floor
- Automates quality control checks using sensor data
Benefits of integrating AI Agents into workflows
Increased Efficiency
Automate repetitive, time-consuming & complex tasks, significantly reducing manual effort and speeding up operations across departments.
24/7 Availability
Operates around the clock, ensuring continuous support, monitoring, and task execution without downtime.
Improved Decision-Making
Analyze real-time data, detect patterns, and provide intelligent recommendations, enhancing accuracy and agility in business decisions.
Proactive Issue Resolution
Detect anomalies, predict failures, and take corrective action, proactively improving operational reliability and reducing disruptions.
Cost Optimization
Lowers operational costs over time by increasing throughput, reducing labor dependency, and optimizing resource usage.
Better User Experiences
Provides faster, personalized, and more consistent responses, leading to improved customer and employee satisfaction.
Our Technology Partners Help Power Agentic Automation
Ready to embrace the agentic future? Choose a partner who leads it.
Feat Systems partners with industry-leading platforms like UiPath and Actionabl to drive the next wave of Agentic Process Automation and deliver the best agentic solutions.
We’re proud to be recognized as a UiPath Agentic Automation Fast Track Partner —one of the first global partners among 4,000+ to achieve this milestone.
With Actionabl, a purpose-built Business Orchestration Platform, we help enterprises move beyond automation into true operational autonomy.
Get started on your Agentic Automation Journey
Talk to our expert and see how you can get started.
