CMS Complaints Upload Automation
Industry - Leading Bank
Implementation Time - Within 3 WEEKS *
Key Challenges
Employees had to validate and manually add the received complaints was a time-consuming task that needed accuracy.
Some of the key challenges were:
- Highly reliable on individuals and participation by several departments lead to delays in the process
- Repetitive and laborious job not requiring specialist expertise
- Human interventions can lead to a processing error
Our Solution
The solutions made to automate the process steps of received data information of complaints to be uploaded.
- The bot scans the email and collects the information & necessary attachments
- The bot then logs in, search and open a complaint using the CMS online site
- Bot modify or edit the complaint and complete the relevant fields with the data
- Finally, the bot saves the complaint by uploading the attachment
Automation Benefits
Bot enhances the process and provides the results after automation.
- Guarantees continuation of business throughout transactions influx
- Bot performs without any errors
- The manual handling process decreased to 5%
- Employees were assigned to perform the other higher valued tasks for the business
