IRIS for Faster Customer Service
Every business is replete with implicit rules left over from earlier decades. These rules of work design are based on assumptions about technology, people, and organizational goals that no longer hold.
Businesses that want to stay ahead in competitive markets must start by listening to those who know where the bottlenecks are; their customers.
- One recent customer service study found that 62% of companies do not respond to customer emails. For companies that do respond, the average response time is 12 hours, with the slowest response taking longer than 8 days.
- The single most important factor for customer service is response time 75% of customers prefer a short response time.
- Automation and self-service are the keys to faster customer service.
Hear the voice of your customer at the center stage of digital transformation with... IRIS
IRIS Free Trial
About IRIS (Intelligent Customer Query Response System)
IRIS "Intelligent Customer Query Response System" is a revolutionary solution that stands out as the pioneer in providing a seamless, almost real-time omnichannel experience for customers. It has been designed with a 'customer-first' mentality, prioritizing intelligence and exceptional customer service.
One of IRIS's unique qualities is its agility and resilience, which enables it to transform the entire customer support journey. From the initial customer interaction to back-office processing and response, IRIS seamlessly integrates all customer touchpoints, streamlining the support process for both customers and support agents.
IRIS's cutting-edge features enable it to anticipate and resolve customer queries with exceptional speed and accuracy, making it a game-changer in the industry. Its advanced intelligence capabilities enable it to learn and adapt to customer preferences and patterns, providing a personalized experience for each customer.
IRIS sets the standard for next-generation customer support technology, providing a truly revolutionary experience that's second to none.
IRIS Objectives
When considering sales, marketing, and support management services, the primary objective is to
Reduce Queries
Using improved self-service live support channels
Faster Response
By limiting human intervention
Automate Processing
Using Robot agents
IRIS Key Features
Live Channels
Intelligent Chatbot backed by knowledge base & live agent (if needed)
AI matrix
AI-powered intelligent classification for all queries
Robotics
Robots take the first turn to answer customer queries & routes to human in case of exceptions
IRIS Benefits
“One-stop shop solution for entire process transformation”
Reduce Manual efforts by nearly 80%
Improve work efficiency by almost around 200%
Improvement of Service Levels Days to Minutes
Ensure business process continuity during transaction influx or pandemic season
How to get started with IRIS?
Engage
Connect with the IRIS team or UiPath team.
Analyse
IRIS team will analyze existing business function data & prepare ideation.
Deploy
IRIS team will start deployment of CSM or ITSM use cases & provide benefit realization of it.
Improve
IRIS team will provide consulting to improve and optimize the current business process.
Grow
Scale automation journey and grow business volume substantially.
