Network outage ticket processing
Industry - Leading Automobile Company
Implementation Time - Within 5 WEEKS *
Key Challenges
To bring the service operation back to normal after network outage to get the reason for failure.
Some of the key challenges were:
- Due to human dependency, network outage happening several locations was getting delayed reporting to the service provider as a result, the business was suffering.
- High escalation rate due to delay in the process
Our Solution
The RPA bots were programmed for the execution and automation of each process stage.
- Bot read the location where currently network is down from the network monitoring tool.
- Bot logs in to the relevant service providers network, enter necessary details and logs tickets for sites where the network is down.
- The bot generates a report and sends mail to all stakeholders regarding the network outage.
- Frequently, the bot checks the ticket status on the Service Provider portal and creates a report and update to all stakeholders through the mail.
Automation Benefits
Our RPA automation solution created benefits for customers, employees, and businesses and deliver a tangible profit to the organization.
- Ensure business consistency by 24x7 service.
- Degree of robotization: 90% of effort automated.
- Reduction of over-reliance on skilled FTE.
- Maintain a high level of customer satisfaction.
- Effort reduction: 80 - 100%.
- Employees were able to concentrate on higher-value activities.
- Improve efficiency.
