Invoice Posting Process Automation
Industry - Leading Retail Group
Implementation Time - Within 3 WEEKS*
Key Challenges
Human intervention was slowing the processing time that can lead to large fines and payment delays.
Some of the key challenges were:
- Manually operated by various support departments.
- Taking a long time for data validation and QA process
- Manual correlation of complex multiple data sources.
- With a significant amount of complex data processed manually scope of errors was high.
- Many software, such as CRM, legacy programs, web servers, email, and excel, are included in this process.
Our Solution
The efficient approach was RPA that helped the company to process a large number of invoices within less time, with no errors making the process faster and sufficient.
- Bot derives information from several sources including portal, e-mail and FTP location.
- Bot conducts data validation and checks the results.
- Now then bot logs into the necessary applications to finishes the transaction according to the processes request type.
- The bot sends the completion report after the process has been finalised successfully.
Automation Benefits
The outcome of RPA bot was numerous. The benefits of automation can be seen below:
- The level of success improved.
- Reduced time to process and check QA.
- Significant increase in quality of service.
- Reduce in operational costs.
- Improvement of consistency at 0% error rate.
- Increased standardization of process.
- Operation now open 24/7 (previously 8am-6pm weekdays)
- Reduce the dependency on the FTE.
- Customer service enhanced.
